As a result of the application of scientific management principles, workers became
increasingly dissatisfied.
A. True
B. False
According to the behavior model of leadership, which of the following is an example
ofconsideration behavior?
A. Addressing employee concerns
B. Assigning tasks to workgroups
C. Creating schedules
D. Encouraging adherence to rules and regulations
E. Deciding how work should be done
Which of the following statements is true of group cohesiveness?
A. To promote cohesiveness in groups, managers should form groups that are
significantly largein size.
B. If a group is high in cohesiveness and small in size, managers should consider
dividing the group in half and assigning different tasks and goals to the two newly
formed groups.
C. Decreasing levels of group cohesiveness result in little deviance in groups.
D. As group cohesiveness decreases, the emphasis placed on group goal
accomplishment increases within a group.
E. As groups become more successful, they become increasingly attractive to their
members, and their cohesiveness tends to increase.
_____ is a measure of how efficiently and effectively managers use available resources
to satisfy customers and achieve organizational goals.
A. Organizational input
B. Diversification
C. Organizational performance
D. Product development
E. Differentiation
_____ refers to a formal system of organization and administration designed to ensure
efficiency and effectiveness.
A. Esprit de corps
B. Bureaucracy
C. Adhocracy
D. Synergy
E. Entropy
As a part of its human resource planning process, KRQ Consulting estimates the
qualifications of all current employees as well as the qualifications of the available
workers in the external job market. KRQ Consulting is engaging in_____.
A. management accounting
B. supply forecasting
C. insourcing
D. offshoring
E. simulations
Which of the following types of controls do managers use during the conversion stage
to gain feedback on the conversion process?
A. Feedforward control
B. Bureaucratic control
C. Concurrent control
D. Feedback control
E. Clan control
Which of the following is true of the integrative bargaining strategy that emphasizes
focusing on what is fair?
A. It is consistent with distributive negotiation.
B. It leads the parties in conflict to take a competitive, adversarial stance.
C. It is consistent with the principle of distributive justice and focuses on the
unprejudiced distribution of outcomes.
D. It helps parties in conflict to focus more on their demands rather than their interests.
E. It helps parties in conflict to perceive that they have a “fixed pie” of resources that
they need to divide.
Fayol recommended the use of organizational charts to show the position and duties of
each employee in the organization.
A. True
B. False
Stockholders play a crucial role in determining a company’s ethics.A. True
B. False
Standards that determine how people view their responsibilities to others and how they
should act in situations when their own self-interest is at stake are called _____.
A. societal ethics
B. occupational ethics
C. individual ethics
D. organizational ethics
E. governmental ethics
_____ can provide guidance when organization members are uncertain about whether
an action is ethical.
A. Stockholders
B. Ethics philosophers
C. Ethics ombudspeople
D. Suppliers
E. Consumers
Discord arising from the incompatibility of goals of different individuals and their
attempts to thwart each other’s pursuit ofobjectives is known as:
A. workplace bullying.
B. social loafing.
C. organizational conflict.
D. participative behavior.
E. workplace harassment.
When an organization bases employees’ pay on the number of units each employee
produces, it isusing a(n) _____.
A. equity plan
B. Scanlon plan
C. piece-rate plan
D. commission pay plan
E. stock option plan
Managers who sell their stock in advance of other stockholders because they know that
their company’s performance is about to fall demonstrate the _____ approach to social
responsibility.
A. accommodative
B. proactive
C. defensive
D. obstructionist
E. reactive