Which of the following is not a product attribute or quality that most customers prefer?
A. High-quality products
B. Products with valuable features
C. Customized products
D. Quick after-sales service
E. High prices
Which of the following sources of conflict is likely to create conflict when some
departments in an organization are more highly regarded than the rest?
A. Scarce resources
B. Status inconsistencies
C. Task interdependencies
D. Overlapping authority
E. Different time horizons
In order to cater to local tastes and culinary traditions, and often in respect of particular
laws or religious beliefs, McDonald’s offers customized versions of its menu to
suitdifferent countries. This is an example of _____.
A. international strategy
B. global strategy
C. multidomestic strategy
D. low-cost strategy
E. unrelated diversification strategy
The managers of an organization develop a single, well-researched, and effectiveplan to
complete a set of tasks. Which of the following qualities, according to Henry Fayol,
does this plan have?
A. Unity
B. Flexibility
C. Continuity
D. Accuracy
E. Synergy
Increasingly, organizations are insisting that their suppliers demonstrate diversity in
their own workforce.
A. True
B. False
The amount of information a communication medium can carry and the extent to which
the medium enables the sender and receiver to reach a common understanding is known
as _____.
A. nominal information
B. information richness
C. information inadequacy
D. information overload
E. information distortion
Assessing any manager’s authority and responsibility in a system of dual command is
easier than it is in a system where unity of command exists.
A. True
B. False
Entering a new business or industry to create a competitive advantage in one or more of
an organization’s existing divisions or businesses is called _____.
A. related diversification strategy
B. international expansion strategy
C. low-cost strategy
D. concentration on a single industry
E. unrelated diversification strategy
A newsletter publisher in a small town accepts subscription requests and handles
queries only through the town’s mail services. The publishing unit keeps track of its
customers by entering or modifying customer information in a book. This publisher is
using a customer relationship management technique.
A. True
B. False
In _____, managers evaluate how well the organization is accomplishing its goals.
A. leading
B. planning
C. organizing
D. disseminating
E. controlling
In the context of the human relations movement and related studies, who among the
following is a “ratebuster?”
A. A person performing above the work-group performance norm
B. A person performing below the work-group performance norm
C. A person performing at the pace the manager requests
D. A person performing below the company performance standard
E. A person performing at a pace he feels matches his pay