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Referent power is based on the special knowledge, skills, and expertise that a leader
possesses.
A. True
B. False
A high level of _____ may help leaders develop a vision for their organizations,
motivate their subordinates to commit to this vision, and energize them to
enthusiastically work to achieve this vision.
A. emotional intelligence
B. ethnocentrism
C. positivism
D. coercive power
E. rationalism
A sales manager working for a car dealershipevaluates each one of his sales staff solely
on thenumber of cars sold by each member in onemonth and not by the method used to
make the sales.This is an example of a(n) _____.
A. subjective appraisal
B. trait appraisal
C. personality appraisal
D. behavioral appraisal
E. objective appraisal
The CEO of ABC Company forms a top-management team to develop the strategic
marketing plan for the organization and selects members who possess different
expertise, skills, knowledge, and experience. The team, in this case, has been created
with emphasis mainly on _____.
A. diversity
B. individualism
C. groupthink
D. social loafing
E. autocracy
The potential for important information to be ignored or overlooked (even that which is
personally addressed) while tangential information receives attention is referred to as
_____.
A. noise
B. information richness
C. information overload
D. information distortion
E. information circle
An organization gains competitive advantage when it:
A. lowers costs and decreases differentiation.
B. increases costs and decreases differentiation.
C. increases costs and increases differentiation.
D. lowers costs and increases differentiation.
E. increases costs and lowers prices.
_____ refer(s) to job changes within an organization that entail no major changes in
responsibility or authority levels.
A. Promotion
B. Lateral moves
C. Job hunting
D. External recruitment
E. Job hopping
According to the path-goal theory, which of the following is true of
achievement-oriented behaviors?
A. They are advisable when subordinates are experiencing high levels of stress.
B. They increase motivation levels of highly capable subordinates.
C. They clear a subordinate's path of challenges and obstacles.
D. They include expressing concern for subordinates and looking out for their best
interests.
E. They are most effective when applied to subordinates who are highly motivated.
Which of the following is true about the impact of information systems and the Internet
on companies in general?
A. It has resulted in reduced efficiency.
B. It has resulted in escalated costs.
C. It has increased the number of employees required to handle customer or supplier
interactions.
D. It has increased the time required to handle requests or queries.
E. It has allowed for production scheduling to provide components on a just-in-time
basis.
Intragroup conflict is conflict that takes place between groups or departments.
A. True
B. False
The final stage in group development is adjourning, which applies only to groups that
eventually are disbanded.
A. True
B. False
Rules are formal written instructions that specify what workers should do on the job.
A. True
B. False
Which of the following is true of centralization in an organization?
A. Authority is concentrated at the top of the managerial hierarchy.
B. Subordinates play an important role in decision-making within the company.
C. It prevents the organization from pursuing its strategy.
D. It makes middle and first-line managers more flexible and adaptable.
E. It allows people who are closest to problems to respond to them in a timely manner.
When developing groups, it is highly unlikely that the members of a group will come to
common understandings immediately. There will almost always be disagreements and a
conflict of ideas. This stage ofgroup development is called _____.
A. forming
B. norming
C. performing
D. storming
E. adjourning
Though a company's netbookprices are higher than other netbooks with the same
configuration, the company offers features that are exclusive only to its netbooks. The
company is following a differentiation strategy.
A. True
B. False
Product development is the management of the value chain activities involved in
bringing new or improved goods and services to the market.
A. True
B. False
Which act requires that men and women be paid equally if they are performing equal
work?
A. Civil Rights Act of 1991
B. Title VII of the Civil Rights Act
C. Equal Pay Act
D. Age Discrimination in Employment Act
E. Gender Equality Act
Media low in information richness can carry an extensive amount of information and
generally enable receivers and senders to come to a common understanding.
A. True
B. False
Managers with a low level of emotional intelligence are more likely to understand how
they are feeling and why, and they are more able to effectively manage their feelings.
A. True
B. False
