Under the _____ rule, an ethical decision is one that best maintains people’s
fundamental privileges.
A. justice
B. moral rights
C. utilitarian
D. practical
E. moral scruples
Which of the following is an example of a company’s standard operating procedure?
A. A general recommendation that all employees leave their work machines in good
order
B. A compulsory practice of employees cleaning their work areas at the end of each day
C. An informal code of conduct prescribing that employees help each other if time
permits
D. A suggestion by the technical department to save all work-related files on D drive
E. A recommendation by the HR department that employees wear formal clothes during
the week
Theory Y assumes that workers are not inherently lazy, do not naturally dislike work,
and, if given an opportunity, will do what is good for the organization.
A. True
B. False
It’s easier for managers to communicate and coordinate with one another when they are
responsible for several different kinds of products.
A. True
B. False.
A(n) _____ value is a personal conviction about lifelong goals or objectives.
A. terminal
B. instrumental
C. extrinsic
D. nominal
E. corporate
Telecommuters are:
A. people who are employed by an organization but are permanently placed in a client
location.
B. people who are employed by an organization but work out of offices in their own
homes.
C. people who are employed by one organization but work for another client
organization.
D. people who are always on the move, traveling back and forth tothe office, attending
one client meeting after another.
E. people who are self-employed.
Performance gains that result when individuals and departments coordinate their actions
is called synergy.
A. True
B. False
First-line managers are responsible for the daily supervision of the nonmanagerial
employees who perform the specific activities necessary to produce goods and services.
A. True
B. False
Which of the following statements is true about information technology (IT) and the
product life cycle?
A. In the product’s embryonic stage, many consumers are entering the market and
buying the product for the first time and demand increases rapidly.
B. In the growth stage, a product has yet to gain widespread acceptance; customers are
unsure what a product has to offer, and demand for it is minimal.
C. The growth stage ends and the maturity stage begins when market demand peaks
because most customers have already bought the product.
D. Once demand for a product starts to fall, the maturity stage begins; this typically
occurs when advancing IT leads to the development of a more advanced product,
making the old one obsolete.
E. Products such as desktops and laptops and services such as Internet broadband and
digital TV services are currently in the embryonicstage.
A _____ strategy that is aimed at driving down expenditures in all functions usually
fares best in a more _____ structure with more conservative norms.
A. differentiation; flexible
B. differentiation; stable
C. low-cost; formal
D. low-cost; informal
E. low-cost; organic
The passage of the ADA has increased employment rates significantly for those with
disabilities.
A. True
B. False
Core competency is:
A. the specific set of departmental skills, knowledge, and experience that allows one
organization to outperform another.
B. the planning, organizing, leading, and controlling of human and other resources to
achieve organizational goals efficiently and effectively.
C. a measure of how efficiently and effectively a manager uses resources to satisfy
customers and achieve organizational goals.
D. a measure of the appropriateness of the goals an organization is pursuing and the
degree to which the organization achieves those goals.
E. the ability to analyze and diagnose a situation and to distinguish between cause and
effect.
Starling Manufacturing Inc. has carefully set up strict specifications for raw materials
that are sourced from suppliers.It follows athree-step approval process to select new
suppliers and ensures that they are aware of raw material specifications. This is an
example of:
A. concurrent control.
B. feedforward control.
C. feedback control.
D. bureaucratic control.
E. clan control.
Administrative management is the study of:
A. how managers control the organization’s relationship with its external environment.
B. how an organizational structure is to be created such that it leads to high efficiency
and effectiveness.
C. how the feelings, thoughts, and behavior of work-group members and managers
affect worker performance.
D. how characteristics of the work setting – specifically the level of lighting – affect
worker performance.
E. how managers should personally behave to motivate employees and encourage them
to perform at high levels.
_____ refers to the chain of command extending from the top to the bottom of an
organization
A. Line of authority
B. Division of labor
C. Unity of direction
D. Unity of command
E. Esprit de corps
Abby, the CEO of Little Angel Photography, reviews the performance of her company
over the last quarter to determine whether they are meeting the planned sales and
profitability goals. In this instance, which managerial task is she performing?
A. Planning
B. Organizing
C. Delegating
D. Controlling
E. Structuring
Which of the following is true of a chain network?
A. It enables flow of informationto and from one central member of the group.
B. It usually does not to exist in teams.
C. It is found in groups with pooled task interdependence.
D. It does not require group members to communicate with each other.
E. It allows group members to only communicate with people who are similar to them
in experiences.