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In an unstructured interview, the interviewer feels free to ask probing questions to
discover what the applicant is like and does not ask a fixed set of questions determined
in advance.
A. True
B. False
_____ is a corporate-level strategy that emphasizes reinvesting a company's profits in
strengthening its competitive position in its current industry.
A. Concentration on a single industry
B. Forward vertical integration
C. Diversification
D. Backward vertical integration
E. International expansion
All benefits are optional; organizations are not legally obligated to provide any benefit.
A. True
B. False
The two basic kinds of leader behaviors identified by the behavior model of leadership
were:
A. intrinsic and extrinsic.
B. instrumental and terminal.
C. task-structure and task-orientation.
D. ethnocentric and xenocentric.
E. consideration and initiating structure.
_____ refers to the formal system of task and job reporting relationships that determines
how employees use resources to achieve organizational goals.
A. Organizational socialization
B. Organizational culture
C. Organizational structure
D. Organizational norms
E. Organizational values
The process by which experienced members of the organization provide guidance and
advice to newer members is called _____.
A. quid pro quo
B. networking
C. mentoring
D. performance appraisal
E. career planning
Middle managers are responsible for:
A. the daily supervision of the nonmanagerial employees.
B. fine-tuning and developing the skills of top managers.
C. establishing the organization's goals and visions.
D. finding the best way to use resources to achieve organizational goals.
E. creating the top-management team.
Potential competitors are organizations that are not presently in a task environment but
have the resources to enter if they so choose.
A. True
B. False
_____ refers tocustomers' preference for the products of organizations currently in the
task environment.
A. Brand recognition
B. Brand positioning
C. Brand loyalty
D. Brand saturation
E. Brand awareness
Each functional activity along the value chain adds value to a product when it raises
costs and decreases the price a company can charge for it.
A. True
B. False
Identifying all relevant information for a decision meansthe manager has complete
information.
A. True
B. False
Elmer has the ability to give Jordan an annual raise. Elmer has reward power.
A. True
B. False
Tim's method of interviewing involvesasking applicants the same standard set of
questions. What type of interview does Tim conduct?
A. Unstructured interview
B. Situational interview
C. Customized interview
D. Structured interview
E. Virtual interview
Which of the following helps managersrespond to the differing needs of diverse
employees while enabling those employees to be effective contributors to an
organization?
A. Suppressing their own personal styles
B. Sticking with one particular approach rather than trying different ways to do things
C. Relying on subjective performance indicators
D. Maintaining vague performance standards
E. Not feeling threatened by different approaches and perspectives
Managers' perceptions are affected by their personality, and not by their experiences.
A. True
B. False
_____ reflects the distinctive ways in which organization members perform their jobs
and relate to others inside and outside the organization.
A. Organizational culture
B. Emotional intelligence
C. Organizational control
D. Negative affectivity
E. Conscientiousness
Task forces that change frequently are referred to as standing committees.
A. True
B. False
The first step in the control process is to evaluate results in terms of performance
standards.
A. True
B. False
Which of the following is true of measuring actual performance?
A. Managers can either evaluate output or behavior, never both.
B. Outputs and behavior can be measured easily always.
C. It is easy to measure outputs and behaviorof complex, nonroutine activities.
D. Outputs are easier to measure because they are more tangible and objective.
E. Managers develop performance stands to measure behavior first and then outputs.
The process of comparing one company's performance on specific dimensions with the
performance of other high-performing organizations is called benchmarking.
A. True
B. False
