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During the planning process, managers lay out the lines of authority and responsibility
between different individuals and groups.
A. True
B. False
Organizational architecture is the combination of organizational structure, culture,
control systems, and human resource management (HRM) systems that together
determine how efficiently and effectively organizational resources are used.
A. True
B. False.
At a recent staff meeting, Jim was praised by his CEO for always choosing the right
goals to pursue. The quality that Jim displays here is efficiency.
A. True
B. False
When differences are resolved by compromise or collaboration between the parties in
disagreement, it is known as _____.
A. functional conflict resolution
B. top-down change
C. status inconsistency
D. retributive justice
E. distributive negotiation
Customers are stakeholders of an organization, but managers are not.
A. True
B. False
The idea that the pursuit of self-interest with no consideration for societal interests leads
to disaster is called the _____.
A. "tragedy of the commons"
B. "market for lemons"
C. "halo effect"
D. "race to the bottom"
E. "prisoner's dilemma"
Which of the following is not a factor in determining the usefulness of information?
A. Quality
B. Timeliness
C. Size
D. Completeness
E. Relevance
An engineer receives orders from and reports to both his department manager and his
project manager. This violates Fayol's principle of:
A. centralization.
B. unity of command.
C. unity of direction.
D. division of labor.
E. esprit de corps.
Focusing on what is fair is consistent with the principle of _____, which emphasizes the
fair distribution of outcomes based on the meaningful contributions that people make to
organizations.
A. distributive negotiation
B. distributive justice
C. interactional justice
D. valence
E. expectancy
_____ is an example of a benefit that is legally required and hence not optional.
A. Life insurance
B. Unemployment insurance
C. Health insurance
D. Dental insurance
E. Child care
When you divide the organization's current assets by its current liabilities, the result is
known as the times-covered ratio of the organization.
A. True
B. False
_____ is a person's belief about his or her ability to perform a behavior successfully.
A. Self-enhancement
B. Self-efficacy
C. Self-actualization
D. Self-awareness
E. Self-respect
Stacy fired Jan for unethical behavior, exercising_____ power.
A. virtual
B. instrumental
C. referent
D. informal
E. coercive
Satisfied managers are more likely to perform organizational citizenship behaviors than
dissatisfied managers.
A. True
B. False
Perceptual biases help make communication more effective.
A. True
B. False
Which of the following is an example of a norm rather than a rule?
A. A general mandatory guideline asking all employees to leave their work machines in
good order
B. A specific mandatory guideline asking employees to oil machine parts labeled A and
B; and replace C and D
C. An informal code of conduct recommending that employees help each other if time
permits
D. A recommendation by the HR department that employees wear formal clothes during
the week
E. A suggestion by the technical department that all work-related files are saved in a
common location
The greater the accuracy and reliability of information, the higher is the quality of
information.
A. True
B. False
When faced with an ethical dilemma as a manager, Sam tries to reflect back on his
upbringing to decide between right and wrong. Sam is reflecting on _____.
A. societal ethics
B. occupational ethics
C. individual ethics
D. organizational ethics
E. religious ethics
Focusing on people and not the problem is consistent with integrative bargaining.
A. True
B. False
An informal appraisal is conducted at a set time during the year and is based on
performance dimensions and measures that were specified in advance.
A. True
B. False
Define negotiation. Briefly explain the two major types of negotiation that managers
can use within organizations to resolve conflicts.
Define evolutionary and revolutionary change.
Define restructuring. Discuss the positive and negative effects of restructuring.
Discuss the five major components of a human resource management system.
Describe Lewin's Force-Field Theory.
