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Bureaucratic control is control by means of a comprehensive system of rules and
standard operating procedures.
A. True
B. False
When parties in conflict resolve their differences without making concessions but in
away that leaves them bothbetter off, it is known as collaboration.
A. True
B. False
When managers personally supervise subordinates, they lead by example and help
subordinates develop and increase their own skill levels.
A. True
B. False
The formal monitoring, evaluation, and feedback systems that allow managers to
determine if the organization's strategy and structure are working according to plans are
known as _____ systems.
A. social
B. routine
C. control
D. nonprogrammed
E. classical
The decline stage of a product begins when a more advanced product makes the old one
obsolete.
A. True
B. False
Which of the following is a characteristicof the organizational culture in a tall
organization?
A. It gives people more personal autonomy.
B. It has norms that discourage cautiousness.
C. It lays emphasis on obeying authority.
D. It decentralizes authority.
E. Its desired goals are change and innovation.
WorldCom gave managers stock options and bonuses even when the company
performance was declining, and managers sold their stock in advance of other
stockholders. This illustrates the _____ approach.
A. accommodative
B. proactive
C. defensive
D. obstructionist
E. offensive
_____ is a technique that uses IT to develop an ongoing relationship with the purchasers
or buyers of an organization's product to maximize the value an organization can
deliver to them over time.
A. Effective reliability management (ERM)
B. Organizational efficiency management (OEM)
C. Total quality management (TQM)
D. Continuous innovation management (CIM)
E. Customer relationship management (CRM)
The classical model specifies how decisions should be made. In other words it is:
A. heuristic.
B. prescriptive.
C. optimizing.
D. intuitive.
E. satisficing.
A(n) _____ is a coordinated series or sequence of functional activities needed to
transform inputs into finished goods or services.
A. operating system
B. marketing function
C. organizational hierarchy
D. value chain
E. customer relationship management system
Incremental product innovation results in the development of new, often radically
different, kinds of goods and services because of fundamental shifts in technology
brought about by pioneering discoveries.
A. True
B. False
