Greg belongs to a society which makes very few distinctions between people and
groups. This is reflected in his company, Sonata DCM, the managers of which represent
several different classes and cultures. The society to which he belongs is _____.
A. low on cultural diversity
B. low on social stratification
C. high on economic inequality
D. high on race-discrimination
E. low on cultural pluralism
_____ results from overestimating one’s own ability to influence actions and events.
A. Escalating commitment
B. Illusion of control
C. Prior hypothesis bias
D. Representativeness bias
E. Dialectical inquiry
_____ are beliefs about what a society considers to be good, right, desirable, or
beautiful.
A. Folkways
B. Values
C. Laws
D. Traditions
E. Mores
Coercive power:
A. fosters high performance if used often.
B. respects employee dignity and raises employee morale.
C. can have negative effects and should be used sparingly.
D. helps establish rapport between managers and employees.
E. is the cornerstone of effective leadership.
Unlike previous generations, salespeople today can work from home offices,
communicate with colleagues in different parts of the world almost instantly,and
commute electronically to work. This flexibility is due to changes in_____.
A. economic forces
B. political forces
C. demographic forces
D. technological forces
E. sociocultural forces
Diversity is discouraged in top-management teams, as it aids groupthinking.
A. True
B. False
Which of the following statements is true of a command group?
A. A command groupis an example of aninformal group.
B. A command group is composed of employees who enjoy one another’s company and
socialize with one another.
C. A group of interns who work in a hospital and have lunch together twice a week
constitute a commandgroup.
D. A command group is composed of the CEO, the president, and the heads of the most
important departments.
E. Subordinates who report to the same supervisor compose a command group.
The greater the level of uncertainty in an organization’s environment:
A. the more complex its strategy and technology.
B. the less qualified and skilled its workforce.
C. the less likely employees are to be given autonomy.
D. the more likely managers are to design a mechanistic structure.
E. the more likely the organizational culture is rigid and inflexible.
Globalization has increased the levels ofinterdependence between people and nations.
A. True
B. False
Which of the following is true of perception?
A. It is the collection of abstract knowledge structures stored in memory that makes
interpreting information possible.
B. Perceptions change quickly depending on the mood of a person.
C. Perceptions are influenced by schemas rather than stereotypes.
D. Perceptions are a person’s preconceived notions about the nature of men and women
and their traits.
E. The effects of perception lead to different interpretations in the area of diversity.
Small, unsuccessful businesses do not benefit from transformational leadership.
A. True
B. False
Which of the following statements is true about groups that are smaller in size?
A. Members of small groups tend to beless motivated.
B. Members interact less with each other in small groups.
C. Managers of small work groups obtain a smaller advantage from division of labor.
D. Members of small groups find it harder to share information with one another.
E. Managers of small work groups tend to be less committed.
In a circle network, every team member communicates with every other team member.
A. True
B. False