Book Title
Contemporary Management 9th Edition

BUS 441 Test 2

July 20, 2015
The trait model of leadership takes into account the situation or context within which
leadership occurs.
A. True
B. False
To further promote innovation among team members,the manager should avoid:
A. offering guidance to the group.
B. coaching the group in developing certain skills.
C. closely directing or supervising the group.
D. providing the resources the group needs.
E. assisting the group in its requirements.
Which of the following is true of feedback and thefeedback phase of the
communication process?
A. The feedback phase is initiatedby the original sender.
B. In the feedback phase, the original senderdecides what message to send to the
C. In the feedback phase, the original receiver becomes the sender.
D. Feedback gives rise to misunderstandings.
E. Feedback keeps the senders and receivers from reaching a common understanding.
A value chain is a chain of functional activities that transform inputs into finished goods
or services customers value.
A. True
B. False
A company with a low level of efficiency and low level of effectiveness is most likely
to produce:
A. a product that customers want, but that is too expensive for them to buy.
B. a product that customers want at a quality and price they can afford.
C. a low-quality product that customers do not want.
D. a high-quality product that customers do not want.
E. a high-quality product that the company makes a profit on.
A line of software code is called an instruction.
A. True
B. False
According to Fiedler, what type of leaders are primarily concerned with ensuring that
subordinates perform at a high level and focus on goal accomplishment?
A. Task-oriented leaders
B. Nurturing-oriented leaders
C. Relationship-oriented leaders
D. Affiliation-oriented leaders
E. Considerate leaders
Managers should strive to eliminate all kinds of conflicts within the organization.
A. True
B. False
Which of the following types of change is rapid, dramatic, and broadly focused?
A. Social change
B. Cultural change
C. Structural change
D. Revolutionary change
E. Evolutionary change
Face-to-face communication has the lowestinformation richness.
A. True
B. False
A trait appraisal involves assessing subordinates on personal characteristics that are
relevant to job performance, such as skills, abilities, or personality.
A. True
B. False
Which of the following is true of impersonal written communication?
A. It is highest in information richness.
B. It is addressed to particular receivers.
C. It does not allow documentation of the messages exchanged.
D. It generally does not result infeedback.
E. It cannot be retrieved electronically.
_____ is a function of the personal characteristics of a leader and is more informal than
the other kinds of power.
A. Reward power
B. Legitimate power
C. Coercive power
D. Referent power
E. Virtual power
The process of creating new products that customers want is called:
A. market segmentation.
B. total quality management.
C. cost control.
D. innovation.
E. restructuring.
To avoid production blocking that occurs during brainstorming, the nominal group
technique is often used.
A. True
B. False
Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are
much easier to change.
A. True
B. False
The client computers that are linked directly to a server constitute a local area network
A. True
B. False
Which of the following statements is consistent with the principles of scientific
A. Stick to the current method of performing tasks and focus only on increasing the
B. New methods of performing tasks ought to be communicated verbally rather than in
C. Allow workers to establish their own rules and SOPs.
D. Establish a standard pay system that is independent of performance.
E. Increase job specialization in order to make the production process more efficient.
A liaison role provides sufficient coordination when more than two functions or
divisions share many common problems.
A. True
B. False.
Which of the following is specific onlyto employee development, and not training?
A. Simulation
B. Classroom instruction
C. On-the-job training
D. Formal education
E. Role playing
Define management science theory. What are the different branches of management
What is total quality management (TQM)? List the 10 steps necessary to implement a
successful TQM program.
What are the various political strategies that managers can useto increase and maintain
their power?
Discuss organizational commitment and its relationship with organizational culture.
What are the factors that affect organizational commitment?
Define verbal and nonverbal communication. How does nonverbal communication
reinforce verbal communication?
Mentiona fewspecific objectives that a diversity awareness program should contain.
According to theexpectancy theory, what are the different factors that determine a
person's motivation?
Discuss the idea that ethics may change over time. Give an example of an ethical value
that may be changing in the culture in which you presently live. Explain.
Define leadership and differentiate between a leader and a manager.

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