For a self-managed team to be most effective, a manager must:
A. solve all the problems for the team as they arise.
B. provide close supervision for all the team activities.
C. choose members for the team solely on the basis of their educational qualifications.
D. provide training in the required fields to all the team members.
E. give team members limited autonomy and responsibility for their tasks.
Leading is the process that managers use to select the goals for the organization.
A. True
B. False
Interest groups are informal groups composed of employees who enjoy one another’s
company and share similar recreational interests.
A. True
B. False
What is the salience effect?
A. It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
B. It is the tendency to focus attention on individuals who are conspicuously different
from us.
C. It is the tendency to perceive individuals with a higher position in the social
hierarchy more positively than we perceive those with a lower position in the social
hierarchy.
D. It is the tendency to perceive individuals with disabilities as noncontributors to
society.
E. It is the tendency for individuals to see themselves more positively than others
around them.
Which type of financial ratio measures how well the managers of an organization are
creating value from the organization’s assets?
A. Leverage ratios
B. Liquidity ratios
C. Profit ratios
D. Current ratios
E. Activity ratios
Henry Fayol believed that in order to increase the efficiency of the management
process, it is essential that:
A. authority should be concentrated at the top of the chain of command.
B. managers should discourage creativity in employees so that they stay focused on
their jobs.
C. there should be a greater number of levels in a managerial hierarchy.
D. managers should not have the right to give orders to employees; they should only
give polite instructions.
E. all organizational members are entitled to be treated with justice and respect.
Team learning is less important than individual learning when increasing organizational
learning.
A. True
B. False
The appropriate size of a high-performing group is affected by the kind of tasks the
group is to perform.
A. True
B. False
Which of the following is true of decision making?
A. Making a decision and not acting on it is better than not making a decision at all.
B. Identifying relevant information means that the manager has complete information.
C. In order to implement the chosen alternative, many subsequent and related decisions
must be made.
D. Effective managers prefer planning for the future rather than conducting a
retrospective analysis.
E. If the advantages of an alternative are significantly high, its disadvantages need not
be evaluated.
Groupthink causes the unintended effect of discouraging individuals from raising issues
that run counter to majority opinion.
A. True
B. False
Which of the following components of the HRM system serves a developmental
purpose by providing employees valuable information about their strengths and
weaknesses?
A. Recruitment and selection
B. Labor relations
C. Performance appraisal and feedback
D. Pay and benefits
E. Training and development
Team members within a particular group are generally more fixated on coming to a
common, agreeable solution over accurately assessing the problems that the group is
facing. This type of faulty group decision making is called _____.
A. cognitive dissonance
B. halo effect
C. synergy
D. groupthink
E. social loafing
As a part of its yearly planning activities, PDQ Financial Services generates a list of
possible future scenarios and creates a plan to respond to each of these forecasts. PDQ
Financial Services is practicing _____.
A. single-use planning
B. ad-hoc planning
C. divisional-level planning
D. contingency planning
E. functional planning
Successful innovation gives an organization something unique about its products that
can strengthen its competitive advantage.
A. True
B. False
_____ is a decision maker’s ability to discover original and novel ideas that lead to
feasible alternative courses of action.
A. Groupthink
B. Dialectical inquiry
C. Intuition
D. Creativity
E. The illusion of control
Control helps managers build competitive advantage.
A. True
B. False
Which of the following forms the base of Maslow’s hierarchy of needs?
A. Esteem needs
B. Belongingness needs
C. Physiological needs
D. Socialneeds
E. Self-actualization needs
The first step managers must take to manage change effectively is to:
A. evaluate the change.
B. decide on the change to make.
C. implement the change.
D. assess the need for change.
E. identify obstacles to change.
_____ is the process through which managers seek to improve employees’ desire and
ability to understand and manage the organization.
A. Dialectical inquiry
B. Devil’s advocacy
C. Groupthink
D. Organizational learning
E. Skunkworks