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The vision of transactional managers usually entails dramatic improvements in group
and organizational performance as a result of changes in the organization's structure,
culture, strategy, decision making, and other critical processes and factors.
A. True
B. False
All of the following are principal forms of capital that flow between countries except:
A. human capital.
B. virtual capital.
C. political capital.
D. resource capital.
E. financial capital.
_____ encourage employees to behave in a socially responsible manner.
A. Stakeholder claims
B. Conflicting interpersonal relations
C. Tougher selection processes
D. Ethical organizational cultures
E. High compensation benefits
The chain of command in an organization is the hierarchy of authority for the
organization.
A. True
B. False.
The power of a leader that comes from the respect, admiration, and loyalty of
subordinates is known as:
A. reward power.
B. transient power.
C. coercive power.
D. referent power.
E. virtual power.
Which of the following is true about quantum product innovations?
A. Quantum product innovations are always more important than incremental product
innovations.
B. Quantum product innovations involve improving and refining existing products.
C. Quantum product innovations are rarer than incremental product innovations.
D. Quantum product innovations are more frequent than incremental product
innovations.
E. Quantum product innovations result largely from ongoing technological advances.
The idea behind the concept of job enrichment is that:
A. increasing workers' responsibility increases their involvement in their jobs.
B. increasing the range of tasks performed by a worker reduces boredom and fatigue.
C. increasing the number of tasks performed by a workerreduces the need for additional
human resources.
D. reducing the number of tasks that each worker performs simplifies their jobs.
E. reducing workers' responsibility reduces the work-related stress accompanying their
jobs.
Customer relationship management is a technique that uses IT to develop an ongoing
relationship with customers to maximize the value an organization can deliver to them
over time.
A. True
B. False
Vertical communication occurs when Scott, divisional manager of production, discusses
business issues with Susan, divisional manager of marketing.
A. True
B. False
Which of the following is true of bureaucratic control and standardization?
A. Reducing standardization can reduce the level of learning in an organization.
B. Bureaucratic control is not useful forroutine, well-understood organizational
activities.
C. Too many rules can stop employees from thinking for themselves.
D. Bureaucratic control leads to production ofgoods and services of inconsistent quality.
E. Rules and SOPs increase misunderstandings over responsibility and the use of
power.
Harry has a strong desire to perform challenging tasks well and to meet personal
standards for excellence, evenat the expense of maintaining good interpersonal
relationships with his employees. According to McClelland's three-needs theory, Harry
has a:
A. high need for affiliation and high need for achievement.
B. low need for affiliation and high need for achievement.
C. high need for affiliation and low need for power.
D. high need for power and high need for affiliation
E. low need for achievement and low need for power
Which of the following forces are outcomes of changes in or changing attitudes toward
the characteristics of a population?
A. Demographic
B. Terminal
C. Ethnographic
D. Geopolitical
E. Instrumental
A(n) _____ broadly defines an organization's purpose - what it is seeking to achieve
from its activities - identifies what is unique or important about its products to its
employees and customers, and alsodistinguishes or differentiates the organization in
some ways from its competitors.
A. business plan
B. mission statement
C. SWOT analysis
D. general advertisement
E. strategic plan
The just-in-time view of inventory leads an organization to stockpile excess inputs in a
warehouse in case it needs them to meet sudden upturns in demand.
A. True
B. False
What are the three major needs identified by McClelland? Describe the characteristics
associated with each need.
Differentiate between the two types of informal groups. Provide an example of each.
What are group norms? Detail the effects of balance in conformity and deviance on
agroup's performance.
Discuss the five steps involved in implementing an organizational strategy.
Discuss how Whole Foods Market's emphasis on the employee stakeholder leads to
overall stakeholder well-being.
Describe the three different types of interpersonalmanagerial roles.
Discuss theparticipation levels of female leaders.
Discuss the five stages of group development.
What is a computer network? Briefly explain the different components of a network.
Define entrepreneurship and explain three ways that organizations can promote
intrapreneurship.
