A global system of computer networks that is easy to join and is used by employees of
organizations around the world to communicate inside and outside their companies is
referred to as _____.
A. the Internet
B. the intranet
C. the grapevine
D. the all-channel network
E. the feedback network
Managers engaged in the controlling function of management energize their employees
and ensure they understand their role in achieving organizational goals.
A. True
B. False
An executive-support system is a type of _____.
A. transaction-processing system
B. business support system
C. expert support system
D. e-commerce system
E. decision-support system
Which of the following statements demonstrates that Amanda, the general manager of
Waterworks Ltd., has high emotional intelligence?
A. She has trouble handling her own moods satisfactorily.
B. She is able to interpret the moods of her employees with no difficulty.
C. She cannot identify or manage the moods of her employees.
D. Her emotions often interfere with her decision making.
E. She cannot understand the frustrations and challenges her employees sometimes
face.
A computer software program that is developed for preparing graphs of sales
performance (in terms of the number of units sold) over a required period of timeis an
example of a(n):
A. applications software.
B. artificial intelligence program.
C. expert system software.
D. decision-support system.
E. operating system software.
When a manager informs employees about changes taking place in the external and
internal environments that will affect them and the organization, she plays the role of
a(n) _____, according to Mintzberg.
A. entrepreneur
B. disseminator
C. disturbance handler
D. monitor
E. liaison
Entrepreneurs have an external locus of control andbelieve that they are notresponsible
for what happens to them.
A. True
B. False
Which of the following is a functional way of resolving conflicts?
A. Competition
B. Avoidance
C. Accommodation
D. Compromise
E. Confrontation
Leaders engage in initiating structure when they take steps to make sure that work gets
done.
A. True
B. False
Effective managers engage in politics to gain support for and implement needed
changes.
A. True
B. False
Women tend to be less participative as leaders than men, making decisions on their own
without input from subordinates.
A. True
B. False
Which of the following is true of the political strategy that emphasizes relying on
objective information?
A. It causes others to believe that what the manager is proposing is the appropriate or
rational thing to do.
B. It helps managers develop mutually beneficial relationships with people both inside
and outside the organization.
C. It generates knowledge resources such as marketing, information technology, or
engineering expertise.
D. It helps managers influence the alternatives that are considered, and each considered
alternative is acceptable to them.
E. It makes sure that everyone who supports the proposal benefits personally from
providing that support.
Which of the following statements is true about the role of organizational culture?
A. The limited authority of ethics ombudsperson restricts organization members in any
department to communicate instances of unethical behavior by their managers or
coworkers for fear of retribution.
B. Ethics ombudspeople can provide guidance when organization members are
uncertain about whether an action is ethical.
C. If top managers are perceived as being self-interested and not ethical, their
subordinates are more likely to behave in an ethical manner.
D. When ethical values and norms are part of an organization’s culture, they help
organization members focus mainly on self-interested action.
E. The actions of top managers such as CEOs are seldom scrutinized for ethical
improprieties, as their actions are independent of the values of their organizations.
According toHerzberg’s motivator-hygiene theory, which of the following outcomes
satisfies hygiene needs?
A. Job security
B. Responsibility
C. Autonomy
D. A sense of accomplishment
E. Interesting work
Josh demonstrates consideration to his subordinates when he shows them respect.
A. True
B. False