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_____ is the process by which division of labor occurs as different workers gain
expertise in tasks over time.
A. Job specialization
B. Systems management
C. Esprit de corps
D. Job rotation
E. Centralization
_____ refers to a grouping of people based on some shared characteristic such as
national origin, language, or culture.
A. Heritage
B. Ethnicity
C. Ancestry
D. Regionality
E. Descent
A diverse workforce improves managerial decision making.
A. True
B. False
From a management perspective, it is of little importance for managers to be sensitive
and responsive to the needs and concerns of workers who may be less fortunate than
themselves in terms of income and financial resources.
A. True
B. False
If the membership of a member of a standing committee expires, the standing
committee itself will cease to exist.
A. True
B. False
Whichof the following is a result of too much job simplification?
A. Increased motivation among employees
B. Reduced job monotony
C. Reduced efficiency
D. Increased level of performance
E. Greater number of tasks for each employee
Which of the following is true about the members of a large group when compared to
those of a small group?
A. Members interact more with each other in larger groups.
B. Members of large groups tend to bemore motivated.
C. Members of large groups find it easier to share information with one another.
D. Members of large groups have more resources at their disposal.
E. Members of large groups tend to bemore committed.
Which of the following functions can help increase customer perceptions of the utility
of a company's product through brand positioning and advertising?
A. Design
B. Materials management
C. Production
D. Marketing
E. Customer service
A person's characteristic way of speaking is known as _____.
A. empathy
B. linguistic style
C. managerial skill
D. vocal pitch
E. jargon
The result of the job design process is a(n):
A. decrease inefficiency and effectiveness.
B. division of labor among employees.
C. decrease inemployee productivity.
D. increase in thenumber of tasks that each employee has to perform.
E. decrease injob specialization.
