The measure of how productively an organization uses its resources to achieve a goal is
known as _____.
A. effectiveness
B. product differentiation
C. efficiency
D. empowerment
E. product development
Organizational culture functions as a kind of control system.
A. True
B. False
According to McClelland, the extent to which a person has a strong desire to control
and to influence others is known as _____.
A. the need for affiliation
B. the need for agreeableness
C. the need for power
D. the need for conscientiousness
E. the need for achievement
A small group of marketers from different departments of an organizationget together
every Friday and go to lunch, where they discuss various topics. This is an example of:
A. a control group.
B. a virtual team.
C. an informal group.
D. a command group.
E. a self-managed work team.
Large companies that need immense processing power have a(n) _____ computer at the
center or hub of the network that can quickly process vast amounts of information and
can handle electronic communications between PCs situated in different LANs.
A. server
B. client
C. mainframe
D. cloud
E. personal
Business ethics are only important because the failure of a company can solely have
catastrophic effects on the goals of the company.
A. True
B. False
The process by which managers establish the structure of working relationships among
workers in an organization is called organizing.A. True
B. False.
Which of the following is true of top managers?
A. They are often called supervisors.
B. They are responsible for daily supervision of the nonmanagerial employees.
C. They spend more time leading and controlling than planning and organizing.
D. They do not establish organizational goals.
E. They have cross-departmental responsibility.
_____ are theactivities managers engage in to ensure that they have effective working
relationships with the labor unions that represent their employees’ interests.
A. Subjective appraisals
B. Labor relations
C. Conflict management
D. Conflict resolution
E. Objective appraisals
A person’s confidence and faith in another person’s goodwill is called:
A. trust
B. reputation
C. responsibility
D. moral standing
E. emotional value
The management of the value-chain activities that bring new products or services to
market is called _____.
A. product promotion
B. total quality management
C. product positioning
D. process reengineering
E. product development
Henri Fayol’s approach to administration more closely reflects the assumptions of
McGregor’s Theory X as compared to Theory Y.
A. True
B. False
Bureaucratic rules constrain and standardize behavior and encourage people to think for
themselves.
A. True
B. False
When a manager is responsible for activities that are directly connected to the
organizational goals and sources of competitive advantage, he/she is:
A. bringing in an outside expert.
B. in a central position.
C. building alliances.
D. controlling uncertainty.
E. generating resources.
It is not necessary for top management to give rewards in order to have successful
diversity management initiatives.
A. True
B. False
Which of the following is true about traits and trait appraisals?
A. In trait appraisals, managers appraise performance by the results or the actual
outcomes of work behaviors
B. Possessing a certain trait always ensures that it will be used on the job and result in
high performance.
C. Trait appraisals may be viewed as unfair or potentially discriminatory by workers
and courts of law.
D. Trait appraisals often enable managers to give employees feedback they can use to
significantly improve performance.
E. Trait appraisals focus on relatively short-lived human characteristics that change
often.
The socialization programs developed by organizations, which determine how
individuals enter, advance within, and leave the organization, are examples of rites of
integration.
A. True
B. False
A personal conviction about lifelong goals or objectives is called a terminal value.
A. True
B. False
_____ is an example of an instrumental value.
A. Self-discipline
B. Security
C. Prosperity
D. Equality
E. Inner-harmony