Why is avoidance ineffective as a conflict resolution strategy?
A. It does not address the real source of disagreement.
B. It escalates levels of conflict as each party tries to outmaneuver the other.
C. The weaker party who gives in might look for ways to get back at the stronger party
in the future.
D. The two sides to a conflict are more concerned about winning the battle than
cooperating.
E. It allows only one party to achieve its goals.
Using grievance procedures, workers who believe they are not being fairly treated are
allowed to voice their concerns and have their interests represented by the union.
A. True
B. False
A(n) _____ strategy indicates how a division intends to compete against its rivals in an
industry.
A. corporate-level
B. business-level
C. functional-level
D. departmental-level
E. international-level
Which type of financial ratio is computed by dividing the organization’s present assets
by its present liabilities?
A. Inventory turnover ratio
B. Days sales outstanding ratio
C. Profit ratio
D. Current ratio
E. Debt-to-assets ratio
Some employees abuse the ADA by seeking unnecessary accommodations for
disabilities that may or may not exist.
A. True
B. False
The greater the rate of technological change in an industry, the more important it is for
managers to innovate.
A. True
B. False
Managers with limited expertise are more likely to make better intuitive judgments than
those with greater expertise.
A. True
B. False
In a wheel network, every team member communicates with every other team member.
A. True
B. False
Most electronic goods have the option of changing the operating language. This is done
by manufacturers so that the same electronic device can be supplied and marketed
around the world. The manufacturers in this caseare applying a(n) _____.
A. focused-differentiation strategy
B. global strategy
C. related diversification strategy
D. multidomestic strategy
E. unrelated diversification strategy
Drake would often come in late to work in spite of repeated, formal warnings by his
manager. Drake’s manager, Matt, lost his patience and fired him. In the event that Drake
sues Matt for unjustly firing him, which of the following, if true,would help Matt win
the case?
A. Matt always promotes the use of collaboration software.
B. Matt always refuses to participate in the grapevine.
C. Matt is not particularly fond ofthe management by wandering around technique.
D. Matt always maintains a paper or electronic trail for all his messages.
E. Matt has a tendency towardstereotyping employees.
Communication is the sharing of information between two or more individuals or
groups to reach a common understanding.
A. True
B. False
According to Weber, in a bureaucracy, people should occupy positions because of their
social standing and personal contacts.
A. True
B. False
Tests that measure the individual characteristics of job applicants that are relevant to
successful performance on the job are known as _____.
A. abilitytests
B. physical tests
C. IQ tests
D. personality tests
E. performance tests
Which of the following forms of communication is lowest in information richness?
A. E-mail
B. Video conference
C. Management by wandering around
D. Voice mail
E. Impersonal written communication
According to Maslow’s hierarchy of needs, by providing adequate medical benefits and
safe working conditions, managers satisfy their employees’ _____.
A. need for self-actualization
B. need for safety
C. need for affiliation
D. need for recognition
E. need for power
Which of the following is a consequence of restructuring?
A. Increase in the size of departments
B. Increase in employee attrition
C. Increase in hierarchical levels
D. Increase in customer satisfaction
E. Improvement in morale of employees
Organizational socialization is the process by which newcomers learn an organization’s
values and norms and acquire the work behaviors necessary to perform jobs effectively.
A. True
B. False
Benefits include employees’ base salaries, pay raises, and bonuses and are determined
by a number of factors such as characteristics of the organization and the job and levels
of performance.
A. True
B. False
Which of the following is true of reward power?
A. Effective managers use their reward power sparingly.
B. Effective managers use rewards in a controlling manner, signaling to subordinates
that the manager hasthe upper hand.
C. Managers who exercise coercive power more often than reward power create a
tension-free workenvironment.
D. Being able to give or withhold rewards based on performance allows managers to
have a highly motivated workforce.
E. The use of reward power seldom produces high performance and is questionable
ethically.