Computer software that enables teams to share information with each other is called
_____.
A. wheel network
B. groupware
C. all-channel network
D. grapevine
E. chain network
Establishing measurable standards of performance, measuring actual performance,
comparing actual performance against established goals, and evaluating the results and
taking corrective action are steps:
A. to launch a new productin the market.
B. to indicate the life cycle of a product.
C. to achieve control over organizational activities.
D. to reduce group cohesiveness among members.
E. to increase a company’s investments in research and development.
The ability to distinguish between the cause and the effect of a problem in an
organization is an important part of the technical skills of a manager.
A. True
B. False
Which of the following strategies should be used to resolve conflicts that arise out of
communication problems and interpersonal misunderstandings?
A. Increasing awareness of the sources of conflict
B. Practicing job rotation
C. Providing temporary assignments
D. Using permanent transfers
E. Dismissing employees
Which of the following communication media has thehighest information richness?
A. Personally addressed written communication
B. Spoken communication electronically transmitted
C. Face-to-face communication
D. Impersonal written communication
E. Communication by means of e-mail
According to Mintzberg’s typology, a manager who evaluates the performance of other
managers in different tasks and takes corrective action to improve their performance is
a _____.
A. disseminator
B. figurehead
C. monitor
D. spokesperson
E. negotiator
A subjective appraisal is an appraisal that is based on perceptions of traits, behaviors, or
results.
A. True
B. False
Single-use plans are intended to be used primarily in nonprogrammed decision making
in unusual situations.
A. True
B. False
Which of the following helps managers gain support for their initiatives and goals?
A. Accommodation
B. Competition
C. Organizational conflict
D. Organizational politics
E. Distributive negotiation
_____ refers to the loss of productivity in brainstorming sessions due to the
unstructured nature of brainstorming.
A. Production blocking
B. Satisficing
C. Nonprogrammed decision making
D. Systematic error
E. Illusion of control
Authority gives managers the right to direct and control their subordinates’ behavior to
achieve organizational goals.
A. True
B. False
The ability to appreciate diversity does not require a manager to consider others’
perspectives.
A. True
B. False
A manager provides outcomes to hissubordinates for good performance in the form
ofrewards that they value. According to the expectancy theory, the manager is working
on:
A. valence.
B. instrumentality.
C. determinism.
D. self-actualization.
E. positivism.
Awards dinners, newspaper releases, and employee promotions that let organizations
publicly recognize employees’ contributions are examples of rites of _____.
A. passage
B. integration
C. initiation
D. affiliation
E. enhancement