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People with an external locus of control believe that outside forces are responsible for
what happens to and around them.
A. True
B. False
The degree to which members of a group are attracted to or loyal tothe group is called
group cohesiveness.
A. True
B. False
Leaders that emerge naturally from a group are called informal leaders.
A. True
B. False
Companies that provide otherorganizations with input resources are known as _____.
A. suppliers
B. competitors
C. distributors
D. processors
E. consumers
Which of the following is a consequence ofgroup cohesiveness?
A. Effectively managed diversity
B. Group identity and healthy competition
C. Group size
D.
E. Success
People who tend to be sociable, outgoing, and friendly are low in _____.
A. extraversion
B. introversion
C. openness to experience
D. affiliation
E. agreeableness
The activities that managers engage in to increase their power and use power effectively
to achieve their goals are known as organizational politics.
A. True
B. False
Permanent, ongoing, intense competition brought about in an industry by advancing
technology or changing customer tastes is called hypocompetition.
A. True
B. False
Total quality management is a technique that focuses on improving the quality of an
organization's products and services.
A. True
B. False
Fayol's principle of initiative suggests that:
A. employees ought to be closely monitored.
B. managers should encourage employees to be innovative and creative.
C. managers should ensure that the tasks and roles of each employee are clearly
specified.
D. authority should be concentrated at the top of the hierarchy.
E. managers should use rewards and punishments to control the behavior of employees.
Tucker is hiring a manager for his clothing store. When he reviews the credentials of
applicants, he pays special attention to individuals who share his hobbies and interests.
Jose's passion for music and interest in the stock market gets him the job. Tucker is
influenced by:
A. the similar-to-me effect.
B. the reverse discrimination effect.
C. the gender schema effect.
D. the stereotyping effect.
E. the salience effect.
Raw, unsummarized, and unanalyzedfacts are called _____.
A. sociofacts
B. data
C. information
D. feedback
E. morse codes
The more complicated the technology that an organization uses, the:
A. lesser is the need for a progressive culture.
B. greater is the need for a flexible structure.
C. more appropriate is a formal structure.
D. easier it is to regulate the technology.
E. fewer are the unexpected events that arise.
Under the moral rights rule, an ethical decision is one that distributes benefits and
harms among people and groups in an equitable way.
A. True
B. False
A member of a task force does not work as much as the others in the team, as heis
confident that the others will account for his slacking.This group member is exhibiting
_____.
A. cohesion
B. synergy
C. group conformity
D. groupthink
E. social loafing
_____ arerules of thumb that simplify the decision-making process.
A. Dialectical inquires
B. Cognitive biases
C. Heuristics
D. Intuitions
E. Reasoned judgments
_____ is aplan of action to improve the ability of each of an organization's functions to
perform its task-specific activities in ways that add value to an organization's goods and
services.
A. Business-level strategy
B. Divisional-level strategy
C. Corporate-level strategy
D. Departmental-level strategy
E. Top-level strategy
Jim has the authority to fire an employee for violating the company's privacy policy. It
can be said that Jim has coercive power.
A. True
B. False
When the CEO of an organization redesigns the organizational chart to define different
reporting relationships among the organization's managers, she is essentially creating
_____.
A. informal groups
B. friendship groups
C. command groups
D. virtual groups
E. interest groups
Discuss the problems associated with bureaucratic control.
Under what circumstancesshould one use afair complaint procedure?
Define rolling plans, standing plans, and single-use plans. List the different kinds of
standing plans and single-use plans.
How can pay be used as a source of motivation? How do need theories, the expectance
theory, and learning theories describe the importance of pay?
Define functional conflict resolution. Describe the two strategies organizations can use
to accomplish functional conflict resolution.
What is the goal of equal employment opportunity?List and briefly describe any three
major equal employment opportunity laws that affect human resource management.
What is the global environment? Briefly explain its impact on managers and their
organizations.
