Which of the following statements supports the fact that Toy Track operates in a task
environment with a low barrier to entry?
A. Toy Trackhas few competitors and faces no challenges from other organizations.
B. Toy Track is able to sell its products easily, even though they are overpriced.
C. The task environment within which Toy Track operates is expensive to enter.
D. The task environment within which Toy Truck operates is easy to enter.
E. Toy Track is unable to obtain customers, even though it has no rivals or competitors.
Which of the following would an effective manager do?
A. Use coercive power frequently to raise employee morale
B. Ignore the opinions of less-experienced subordinates
C. Use reward power and referent power sparingly
D. Use expert power to control employees
E. Use reward power to show appreciation for subordinates’ work
There is substantial evidence that diverse individuals continue to experience unfair
treatment in the workplace as a result of biases, stereotypes, and overt discrimination.
A. True
B. False
_____ involves encouraging all employees to perform at a high level to help the
organization achieve its vision and goals.
A. Planning
B. Leading
C. Reviewing
D. Controlling
E. Organizing
A written set of instructions that describes the series of actions that a manager should
take in a specific situation is called the standing operatingprocedure (SOP) of an
organization.
A. True
B. False
Shared rules of conduct that most group members follow are known as group norms.
A. True
B. False
The managers of Lehman Brothers, whose bankruptcy helped propel the 2008-2009
financial crisis, used loopholes in U.K. law to hide billions of dollars of worthless assets
in its balance sheet to disguise its poor financial condition. Which of the following
approaches to how to be socially responsible is illustrated from this example? Author: I
took this change from the questions section above and corrected it. However, I think the
sentence was better before the change.
A. Accommodative
B. Proactive
C. Defensive
D. Obstructionist
E. Obligatory
According to total quality management philosophy, quality is defined by the managers
involved in quality control or engineering.
A. True
B. False
The times-covered ratio, which measures the degree to which managers use debt or
equity to finance ongoing operations, is a type of _____.
A. current ratio
B. liquidity ratio
C. leverage ratio
D. activity ratio
E. profit ratio
_____ refers to the shared set of beliefs, values, and norms that influence how people
and groups work together to achieve organizational goals.
A. Organizational structure
B. Organizational culture
C. Organizational hierarchy
D. Organizational effectiveness
E. Organizational intelligence
The more steps required to assemble a product or provide a service, the more
opportunities there are for making a mistake.
A. True
B. False
Generating creative alternatives to solve problems may require managers toabandon
their existing mind-sets.
A. True
B. False
The serving staff of Applebee’s Applepies can give customers free dessert if they are
dissatisfied with their dine-in experience without having to check with their supervisor
first. This is an example of _____.
A. employee empowerment
B. reward power
C. expert power
D. servant leadership
E. personal power
Which of the following statements is true about the effects of IT on the organizational
hierarchy?
A. Advances in IT have popularized the idea of a boundaryless organization.
B. Advances in IT have been associated with the creation of taller organizational
hierarchies.
C. Advances in IT have been associated with the establishment of centralized
decision-making in organizations.
D. Advances in IT have been associated with an increase in vertical or
top-downinformation flows within organizations.
E. Management information systems have increased the need for tall management
hierarchies.
_____ is the term given toemployees who engage in entrepreneurial activity and who
are an important source of organizational creativity.
A. Entrepreneurs
B. Intrapreneurs
C. Social entrepreneurs
D. Devil’s advocates
E. Middle managers
Customers are often regarded as the most important stakeholder group.
A. True
B. False
Managers should make people change their linguistic styles to match the organization’s
culture.
A. True
B. False
Organizations are collections of people who work together and coordinate their actions
to achieve a wide variety of goals.
A. True
B. False
A(n) _____ clusters jobs into categories reflecting their relative importance to the
organization and its goals, levels of skill required, and other characteristics managers
consider important.
A. employee grade
B. pay structure
C. job analysis
D. job description
E. simulated structure
In what way cansuppliers with a strongbargaining position threatenmanagers and their
organizations? What threat can an organization pose its suppliers?
What are reliability and validity in the context of selection tools?
Compare and contrast programmed and nonprogrammed decision making in
organizations.
What is core competency? How is it related to competitive advantage?
Discuss the reasons why managers may choose to outsource and also evaluate the
disadvantages of outsourcing for an organization.
What are the different types of rites that help define organizational culture? Explain
each type of rite with an example.
What is organizational culture? What are the factors that contribute to organizational
culture?
Discuss the two kinds of leader behaviors presented in the behavior model of
leadership.