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To determine an organization's missions and goals,managers must first _____.
A. perform a SWOT analysis
B. apply the Five Forces Model
C. define its business
D. develop a long-term plan
E. develop a short-term plan
The behaviorally anchored rating scale (BARS) and the behavior observation scale
(BOS) that measures performance as perceived by the manager are often used in_____.
A. subjective appraisals
B. mathematical appraisals
C. objective appraisals
D. factual appraisals
E. statistical appraisals
Management teaches people not yet in positions of authority how to lead coworkers,
solve conflicts between them, achieve team goals, and thus increase performance.
A. True
B. False
Inflation is an example of a(n) _____ force in an organization's environment.
A. social
B. economic
C. demographic
D. ergonomic
E. legal
An organization is said to be highly leveraged if it uses more debt than equity to finance
its ongoing operations.
A. True
B. False
The more complex a job is, the more difficult it is for a manager to evaluate how well a
subordinate is performing.
A. True
B. False
The development of a set of functional-level strategies that support a company's
business-level strategy and strengthen its competitive advantage is known as:
A. total quality management.
B. human resource management.
C. value chain management.
D. materials management.
E. marketing management.
_____ are used bymanagers to assess subordinates on personal characteristics that are
relevant to job performance, such as skills, abilities, or personality.
A. Sales appraisals
B. Behavior appraisals
C. Goal appraisals
D. Results appraisals
E. Trait appraisals
What is the similar-to-me effect?
A. It is the tendency to perceive others who are like ourselves more positively than we
perceive people who are different.
B. It is the tendency to focus attention on individuals who are conspicuously different
from us.
C. It is the tendency to perceive individuals with a higher position in the social
hierarchy more positively than we perceive those with a lower position in the social
hierarchy.
D. It is the tendency to perceive individuals with disabilities as noncontributors to
society.
E. It is the tendency of individuals to see themselves more positively than others around
them.
According to McClelland, the need for _____ is the extent to which an individual
desires to control or influence others.
A. power
B. affiliation
C. belongingness
D. self-awareness
E. equity
According toHerzberg's motivator-hygiene theory, which of the following outcomes
helps to satisfy motivator needs?
A. Job security
B. Good relationships with coworkers
C. Good pay
D. A sense of accomplishment
E. Effective supervision
