Management 13th Edition

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities. A) Job enrichment B) Job enlargement C) Job scope D) Job depth Answer: A Answer: A Answer: A "If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new

The Organization for Economic Co-Operation and Development developed a global code of ethics. Answer: FALSE Answer: FALSE Answer: FALSE Small groups consistently get better results than larger ones when the groups are engaged in problem solving. Answer: FALSE Answer: FALSE Answer: FALSE The number of years used to define short-term and long-term plans has increased considerably because of

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional Answer: B Answer: B Answer: B According to the path-goal theory, a manager who consults with subordinates and uses their suggestions exhibits what type of leadership behavior? A)

The process of dividing work activities into separate job tasks is known as ________. A) work specialization B) organizational design C) differentiation D) span of control Answer: A Answer: A Answer: A In the job characteristics model, the dimension of ________ refers to the degree to which a job provides substantial freedom, independence, and discretion to the individual

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility. Answer: TRUE Answer: TRUE Answer: TRUE One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions. Answer: TRUE Answer: TRUE Answer: TRUE Long-term plans are those with a time frame beyond three

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals. Answer: FALSE Answer: FALSE Answer: FALSE Legitimate power and authority are one and the same. Answer: TRUE Answer: TRUE Answer: TRUE Some people are motivated and some are not. Answer: FALSE Answer: FALSE Answer: FALSE Job uncertainties and employee stress are factors that contribute

Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters. Answer: FALSE Answer: FALSE Answer: FALSE The process of exporting involves acquiring products made abroad and selling them domestically. Answer: FALSE Answer: FALSE Answer: FALSE The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business

In the activist approach to going green, an organization looks for ways to its sources of supply. Answer: FALSE Answer: FALSE Answer: FALSE Consensus refers to whether an individual displays different behaviors in different situations. Answer: FALSE Answer: FALSE Answer: FALSE A labor union is an organization that represents workers and seeks to protect their interests. Answer: TRUE Answer: TRUE Answer:

Task groups are permanent teams that take on special projects. Answer: FALSE Answer: FALSE Answer: FALSE Communication serves both to inform and to control behavior. Answer: TRUE Answer: TRUE Answer: TRUE Coercion involves the use of covert attempts to influence others. Answer: FALSE Answer: FALSE Answer: FALSE Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary

According to Woodward's studies, what type of production technology is best suited for a mechanistic structure? A) unit B) process C) product D) mass Answer: D Answer: D Answer: D The managerial grid used the behavioral dimensions "concern for people" and ________ and evaluated a leader's use of these behaviors, ranking them on a scale from 1 (low)

Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology. Answer: TRUE Answer: TRUE Answer: TRUE Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes. Answer: TRUE Answer: TRUE Answer: TRUE Stars, one of the four business groups in the BCG matrix, are characterized by low growth and

Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees. Answer: TRUE Answer: TRUE Answer: TRUE Evidence supports that job enrichment is by far the best method to motivate employees. Answer: FALSE Answer: FALSE Answer: FALSE The least-preferred coworker questionnaire measures whether a leader is task or relationship oriented. Answer: TRUE Answer: TRUE Answer: TRUE The strength

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented. A) Idea champions B) Idea developers C) Idea generators D) Idea screeners Answer: A Answer: A Answer: A Elaine wants to analyze her company's ability to meet its current debt obligations. Which of the following ratios is most helpful to Ruth

________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Supervisors B) Middle managers C) First-line managers D) Top managers Answer: D Answer: D Answer: D What type of discrimination are older workers in an organization subjected to if they are laid off for being highly paid and having lucrative benefits? A) incivility B) intimidation C)

Critics of the WTO claim that ________. A) global trade destroys jobs and the natural environment B) it favors third-world countries over developed countries C) shifting jobs to developing countries harms the economies of member nations D) has too little power to be effective Answer: A Answer: A Answer: A Stress symptoms are grouped under the categories of

Implementing an alternative refers to the process of choosing the best alternative. Answer: FALSE Answer: FALSE Answer: FALSE Under the Sarbanes-Oxley Act, whistle-blowers in the United States who report suspected corporate violations of laws now have protection from reprisals and retaliation. Answer: TRUE Answer: TRUE Answer: TRUE Cognitive theories are leadership theories that identified behaviors that differentiated effective

Disturbance handler is one of Mintzberg's interpersonal roles. Answer: FALSE Answer: FALSE Answer: FALSE Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in contrast to women. Answer: FALSE Answer: FALSE Answer: FALSE Active listeners avoid asking questions and making eye contact so that they don't distract the speaker. Answer: FALSE Answer: FALSE Answer: FALSE In an uncertain

Leadership is very important to effective teams. In most cases, effective team leaders act as ________. A) autocrats B) regulators C) controllers D) facilitators Answer: D Answer: D Answer: D Which of the following motivating factors or concepts is important to all workers, regardless of their national culture? A) extrinsic factors like pay B) need for achievement C) physiological needs as

U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation. Answer: TRUE Answer: TRUE Answer: TRUE The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe. Answer: FALSE Answer: FALSE Answer: FALSE The final step in the strategic management process is implementing the objectives. Answer:

A programmed decision is a repetitive decision that can be handled by a routine approach. Answer: TRUE Answer: TRUE Answer: TRUE Companies have to pay Social Security, Medicare, and unemployment insurance taxes for workers classified as independent contractors. Answer: FALSE Answer: FALSE Answer: FALSE Given other things unchanged, managers with well-trained and experienced employees can function well with

Don has been on the job only a few days. He still has a lot to learn but pays close attention whenever his job coach gives him tips. The best style for the job coach to use is ________. A) telling B) selling C) participating D) delegating Answer: B Answer: B Answer: B When formal planning fails to

Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks. Answer: TRUE Answer: TRUE Answer: TRUE Spiritual organizations tend to be intolerant of employees who commit mistakes. Answer: FALSE Answer: FALSE Answer: FALSE Groupthink has the ability to undermine critical thinking in the group and harm

Which of the following is considered the easiest way to increase organizational productivity? A) increasing the price of outputs B) increasing the amount of inputs C) hiring more employees D) decreasing the value of the products Answer: A Answer: A Answer: A The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument

Social loafing is consistent with collectivist cultures. Answer: FALSE Answer: FALSE Answer: FALSE The Global Contract is a document created by the United Nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption. Answer: FALSE Answer: FALSE Answer: FALSE Innovators need the efficiency, stability, and tight controls of the mechanistic

According to the path-goal model, when Greg consults with the employees for suggestions prior to making a decision, he displays which of the following leadership styles? A) considerate B) supportive C) participative D) democratic Answer: C Answer: C Answer: C Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee

Embezzlement and fraudulent filing of expenses are examples of employee theft. Answer: TRUE Answer: TRUE Answer: TRUE Extraversion is the degree to which someone is sociable, talkative, assertive, and comfortable in relationships with others. Answer: TRUE Answer: TRUE Answer: TRUE A task force is a permanent committee or team formed to tackle a long-term problem affecting several departments

Design thinking is an interesting new line of thinking with broad implications for making effective business decisions by integrating emotional elements into the process. Answer: TRUE Answer: TRUE Answer: TRUE The "white-water rapids" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing. Answer: FALSE Answer: FALSE Answer: FALSE In order for organizations to survive

In which of the following organizational designs are employees most likely to experience communication difficulties? A) team structures B) matrix structures C) project structures D) boundaryless structures Answer: D Answer: D Answer: D The final three activities of the human resource management process ensure ________. A) that the organization retains competent and high-performing employees B) that the organization selects and

Which of the following is an example of a formal group? A) people who assemble in the company library to read B) a group of employees attending a colleague's wedding C) a functional department in an organization D) a group of employees who meet after work to play basketball Answer: C Answer: C Answer: C Baskins wants to

Which of these statements is an argument in favor of creating a hierarchical structure in an organization? A) Organizations function better when there's a hierarchy in place. B) Someone must monitor crowdsourcing efforts. C) Managers need to control how employees use technology. D) Employees are more likely to engage in unethical behavior in the

In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. This implies that Jane favors ________. A) transfers B) attrition C) layoffs D) reduced

Trust is the belief in the integrity, character, and ability of a leader. Answer: TRUE Answer: TRUE Answer: TRUE Employee empowerment is crucial in organizations with team structures because no line of managerial authority flows from top to bottom in such organizations. Answer: TRUE Answer: TRUE Answer: TRUE In the group development process, the forming stage is complete

Planning helps managers eliminate uncertainty and insulates organizations from change. Answer: FALSE Answer: FALSE Answer: FALSE Licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations. Answer: FALSE Answer: FALSE Answer: FALSE One assumption of rational decision making is that the decision maker is not aware of all possible alternatives and consequences. Answer: FALSE Answer:

All electronic information is inadmissible in court. Answer: FALSE Answer: FALSE Answer: FALSE A policy is an explicit statement that tells a manager what can or cannot be done. Answer: FALSE Answer: FALSE Answer: FALSE Most businesses have only the single goal of making profits. Answer: FALSE Answer: FALSE Answer: FALSE Job enlargement refers to the horizontal expansion of a job by

In an effort to improve communication within the accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which of the following methods of communication is he

Evaluating an organization's intangible assets is part of conducting an internal analysis in the strategic management process. Answer: TRUE Answer: TRUE Answer: TRUE Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally. Answer: FALSE Answer: FALSE Answer: FALSE At the principled level of moral development, an individual values the rights of others and upholds absolute values and rights regardless of the majority's opinion. Answer: TRUE Answer: TRUE Answer: TRUE Negotiation involves

In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs. A) safety B) self-actualization C) esteem D) psychological Answer: C Answer: C Answer: C According to Maslow's hierarchy of needs theory, when an employer provides his employees health

Research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover. Answer: TRUE Answer: TRUE Answer: TRUE One reason people resist change in an organization is that they are afraid their skill set will be obsolete. Answer: TRUE Answer: TRUE Answer: TRUE Frederick Herzberg found that when employees were dissatisfied, they

The ________ ratios measure an organization's ability to meet its current debt obligations. A) activity B) liquidity C) leverage D) profitability Answer: B Answer: B Answer: B Clinical psychologists suggest that employee theft ________. A) occurs primarily when there are poor management-labor relations B) is a symptom of poor planning and management control C) happens because people find ways to rationalize

Conceptual skills are less important to top managers. Answer: FALSE Answer: FALSE Answer: FALSE Women and men now each make up almost half of the workforce in the United States. Answer: TRUE Answer: TRUE Answer: TRUE Exceptional or unique organizational resources are known as core capabilities. Answer: FALSE Answer: FALSE Answer: FALSE Legitimate power is inherent in management positions. Answer: TRUE Answer: TRUE Answer: TRUE Organizational

Ian is a plant manager in a multi-site corporation. He often deals with situations involving new customers and new products. These are often ________. A) non-linear problems and risky decisions B) structured problems and programmed decisions C) uncertain problems and linear decisions D) unstructured problems and unprogrammed decisions Answer: D Answer: D Answer: D It is assumed that

Paul Abdul Oil Corporation (PAOC) began as a relatively small oil company. As PAOC has grown, the company has gained a highly trained group of managers and analysts at the corporate headquarters. This group is highly adaptive in its structure. Members of this group do not have standardized jobs, but

Which of the following would make Mary realize that the company where she works has a strong culture? A) Values are limited to the top management. B) Upper management sends contradictory messages about what is important. C) Most employees are aware of company history. D) Shared values and behaviors are not connected. Answer: C Answer: C Answer:

A turnaround strategy is a type of renewal strategy used when an organization is in serious trouble. Answer: TRUE Answer: TRUE Answer: TRUE When a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities, it is said to be socially responsive. Answer: FALSE Answer: FALSE Answer: FALSE The BCG matrix evaluates

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? A) He should create a job description. B) He should create a job specification. C) He should perform a

Formal groups are work groups that are defined by the organization's structure and have designated work assignments and specific tasks directed at accomplishing organizational goals. Answer: TRUE Answer: TRUE Answer: TRUE Strong cultures have more influence on employees than do weak cultures. Answer: TRUE Answer: TRUE Answer: TRUE An organic organization strictly adheres to the chain-of-command principle and has

For the sake of clarity, the constraints imposed on managers by the organization's culture are explicitly stated in the employee handbook. Answer: FALSE Answer: FALSE Answer: FALSE A stability strategy is an organizational strategy in which an organization maintains the status quo. Answer: TRUE Answer: TRUE Answer: TRUE Organizations that emphasize workplace spirituality focus on individual development. Answer: TRUE Answer:

The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures. The store manager is operating under which of the following decision-making conditions? A) uncertainty B) risk C) structure D) certainty Answer: B Answer: B Answer: B In the late 1970s, Apple launched the Apple computer for

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively. Answer: FALSE Answer: FALSE Answer: FALSE Self-managed teams function in an independent and informal manner. Answer: FALSE Answer: FALSE Answer: FALSE Cultural change is likely to take place when a dramatic crisis occurs. Answer: TRUE Answer:

A manager attempts to resolve a conflict by seeking an advantageous solution for all the parties involved. This conflict management technique is called accommodating. Answer: FALSE Answer: FALSE Answer: FALSE Cultural change is easier when the organizational culture is strong. Answer: FALSE Answer: FALSE Answer: FALSE A portion of a manager's job, especially at lower organizational levels, may entail

Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new timing policy. The next day, Adam realizes that most

Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates. Answer: FALSE Answer: FALSE Answer: FALSE The standard procedure to be followed by the human resources department of a company when initiating disciplinary action against an employee is an example of a standing plan. Answer: TRUE Answer: TRUE Answer: TRUE Within

Strategic partnerships are collaborative relationships between two or more organizations in which they combine their resources and capabilities for some business purpose. Answer: TRUE Answer: TRUE Answer: TRUE Deviations that exceed the acceptable range of variation become significant and need a manager's attention. Answer: TRUE Answer: TRUE Answer: TRUE In the decision-making process, after allocating weights to the

EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach of green management does Utilimotors use? A) legal approach B) market approach C) stakeholder

Feedforward control is more popular and effective than the other forms of control. Answer: FALSE Answer: FALSE Answer: FALSE Dynamic environments require a flatter organizational hierarchy in order to plan effectively. Answer: TRUE Answer: TRUE Answer: TRUE A cross-functional team has no artificial boundaries and thus, the team focuses on working together to achieve organizational goals. Answer: TRUE Answer: TRUE Answer:

Employee empowerment gives employees more authority to delegate responsibility. Answer: FALSE Answer: FALSE Answer: FALSE A manager's job is all about personal achievement. Answer: FALSE Answer: FALSE Answer: FALSE Activities that an organization does well or resources that it has available are called capabilities. Answer: FALSE Answer: FALSE Answer: FALSE Manipulation involves the use of direct threats against the resisters. Answer: FALSE Answer: FALSE Answer:

A study of the external environment allows a manager to understand the ________ and ________ for the organization. A) threats; weaknesses B) strengths; weaknesses C) strengths; opportunities D) opportunities; threats Answer: D Answer: D Answer: D A disadvantage of using professional recruiting organizations is ________. A) that they generate many unqualified candidates B) their limited commitment to specific companies C) that

Sensitivity training refers to activities that help team members learn how each member thinks and works. Answer: FALSE Answer: FALSE Answer: FALSE A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety. Answer: TRUE Answer: TRUE Answer: TRUE Managers need to understand cultural differences to make effective decisions in today's fast-moving world. Answer: TRUE Answer:

Team 3 has been working together for several years, implementing modifications to the company's current product. None of the members of this team are at the same location. They utilize a variety of graphic-electronic technologies to view the product onscreen in three-dimension at each location simultaneously. Which of the following is

People are going to be different. The focus of managers should be ________. A) to find ways to keep various groups within the workforce from creating conflict B) to find ways to develop strong relationships with and engage the entire workforce C) to make sure the practices within their departments comply with the

Several research studies have conclusively proven that planning organizations always outperform non-planning organizations. Answer: FALSE Answer: FALSE Answer: FALSE Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager. Answer: FALSE Answer: FALSE Answer: FALSE The commitment concept says that plans should extend far enough to meet those commitments

Strategic plans are usually ________. A) short term, directional, and standing B) short term, specific, and standing C) long term, directional, and single use D) long term, specific, and standing Answer: C Answer: C Answer: C ________ are a temporary involuntary termination that can last from a few weeks to several years. A) Layoffs B) Attritions C) Discharges D) Retirements Answer: A Answer: A Answer:

The universality of management means that ________. A) all managers in all organizations perform the four management functions B) all managers in all organizations perform the same quantity of managerial functions C) all managers in all organizations perform managerial functions in similar ways D) any manager can work in any organization and perform any

Risk is the condition in which a decision maker is able to estimate the likelihood of certain outcomes. Answer: TRUE Answer: TRUE Answer: TRUE In the United States, labor unions represent the most significant environmental constraint. Answer: FALSE Answer: FALSE Answer: FALSE An individual's role in a group is not defined by the internal structure of the group. Answer:

D&B Designs has been in the landscape design business in Pleasantville for the past twenty years. As the "first mover" in the market, the company has built a strong market share over the years and is the best-known firm in the area. The company strength increased steadily, and now stands

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure Answer: B Answer: B Answer: B Who targets a narrow market segment with customized products? A) a differentiator B) a

What can be said about a manager who believes that she can work hard and will meet the productivity goals of her organization despite unfavorable conditions? A) She has an external locus of control. B) She has a high ego strength. C) She has a weak ego strength. D) She has an internal locus

Kay is the supervisor that the employees go to for general decisions. Kay holds ________ power. A) reward B) expert C) legitimate D) coercive Answer: C Answer: C Answer: C The original source of an organization's culture usually reflects ________. A) the present conditions in which the organization functions B) the composition of its productive workforce C) the degree of success

Open innovation refers to opening up the search for new ideas beyond the organization's boundaries and allowing innovations to easily transfer inward and outward. Answer: TRUE Answer: TRUE Answer: TRUE Having a control system reduces the scope of employee empowerment and autonomy. Answer: FALSE[/cpmembership] Answer: FALSE[/cpmembership] Answer: FALSE[/cpmembership] In highly formalized organizations, employees have more discretion in how

________ are positive trends in the external environment. A) Strengths B) Threats C) Weaknesses D) Opportunities Answer: D Answer: D Answer: D Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work

Our human nature is to not accept or approach anything that's different from us. Answer: TRUE Answer: TRUE Answer: TRUE Project structures tend to be rigid organizational designs, with the departmentalization and organizational hierarchy slowing down the decision-making process. Answer: FALSE Answer: FALSE Answer: FALSE An important impact that workplace diversity has on organizational performance is through the

Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. Answer: TRUE Answer: TRUE Answer: TRUE A virtual organization consists of temporary workers who telecommute. Answer: FALSE Answer: FALSE Answer: FALSE Written essay and critical incident are performance appraisal methods. Answer: TRUE Answer: TRUE Answer: TRUE Stress

The top management of the company asks Earl to make use of a rating scale that will rate the employees' actual job behaviors. The managers are asking Steve to use a ________. A) 360-degree feedback B) management by objective method C) behaviorally anchored rating scale D) graphic rating scale Answer: C Answer: C Answer: C Which of the

The two types of orientations are ________. A) job orientation and procedural orientation B) work unit orientation and organization orientation C) work unit orientation and group orientation D) organization orientation and group orientation Answer: B Answer: B Answer: B The fact that Monica's signature is required on all documents and her word is the last word on all

When Alan was promoted to the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which of the following predictions would be consistent with the LMX theory? A) Such an arrangement eventually becomes

There is enough evidence to support the validity of the Myers-Briggs Type Indicator as a measure of personality. Answer: FALSE Answer: FALSE Answer: FALSE The first step in goal setting is to evaluate available resources. Answer: FALSE Answer: FALSE Answer: FALSE Men are more likely than women to start out in an entry-level position, even when they have

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident. A) feedback B) concurrent C) reactive D) feedforward Answer: A Answer: A Answer: A Brooke has decided that the appropriate leadership style would be to show friendliness and

Solidarity in the European Union is being undermined by protectionist pressures in some member countries. Answer: TRUE Answer: TRUE Answer: TRUE Individuals with low self-esteem are more susceptible to external influence than are people with high self-esteem. Answer: TRUE Answer: TRUE Answer: TRUE In equity theory, recent research shows that distributive justice has a greater influence on employee

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity. Answer: TRUE Answer: TRUE Answer: TRUE In the preconventional stage of moral development, individuals make a clear effort to define moral principles apart from the authority of the groups to which they belong or of society in

The ________ is a group of five closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world. A) International Chamber of Commerce B) World Bank Group C) Organization for Economic Cooperation and Development D) World Economic Forum Answer: B Answer: B Answer: B Goals are different

The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or information held by a person. Answer: TRUE Answer: TRUE Answer: TRUE According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals. Answer: FALSE Answer: FALSE Answer: FALSE Recruitment is defined as the process of screening

A firm that is 'stuck in the middle" cannot develop ________. A) a cost or differentiation advantage B) a functional strategy C) a leadership strategy D) a competitive advantage Answer: A Answer: A Answer: A Which of the following is a physical symptom of stress? A) changes in metabolism B) changes in productivity C) changes in attitude D) changes in mood Answer: A Answer:

E-mail increases filtering because electronic communication is faster. Answer: FALSE Answer: FALSE Answer: FALSE In the Big Five Model, emotional security was found to be positively related to job performance. Answer: FALSE Answer: FALSE Answer: FALSE A compressed workweek is a workweek where employees work longer hours per day but fewer days per week. Answer: TRUE Answer: TRUE Answer: TRUE Feedforward control

Edgar hired a graduate from his alma mater, thinking he would be a successful first line supervisor. Unfortunately the new hire hasn't worked out as well as hoped. Edgar decided to invest time and money in training for the new hire but saw little improvement. Next he assigned a successful

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making. Answer: FALSE Answer: FALSE Answer: FALSE There are only two ways of controlling labor supply through decruitment: firing and early retirements. Answer: FALSE Answer: FALSE Answer: FALSE Research indicates that the desire for interesting work is important to almost all workers,

An incentive system which appropriately recognizes team activities is an example of which of the following characteristics of effective teams? A) internal support B) unified commitment C) negotiating skills D) job design Answer: A Answer: A Answer: A The major value-creating capabilities of the organization are known as its ________. A) strengths B) competitive advantages C) core competencies D) resources Answer: C Answer: C Answer:

Robert House assumed that leaders can change leadership styles depending on the situation. Answer: TRUE Answer: TRUE Answer: TRUE A charismatic leader is likely seen as being self-confident and influential. Answer: TRUE Answer: TRUE Answer: TRUE A problem-solving team brings together experts in various specialties to work together on various organizational tasks. Answer: FALSE Answer: FALSE Answer: FALSE Today's managers are just

Labor strikes are an example of which of the following internal change factors? A) workforce composition B) equipment C) employee attitudes D) organizational strategy Answer: C Answer: C Answer: C Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation Answer: A Answer: A Answer: A Which of the following is