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________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities. A) Job enrichment B) Job enlargement C) Job scope D) Job depth “If it’s not one thing, it’s another. We just get used to doing […]

The Organization for Economic Co-Operation and Development developed a global code of ethics. Small groups consistently get better results than larger ones when the groups are engaged in problem solving. Answer: FALSE The number of years used to define short-term […]

According to Mintzberg’s managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional According to the path-goal theory, a manager who consults […]

The process of dividing work activities into separate job tasks is known as ________. A) work specialization B) organizational design C) differentiation D) span of control In the job characteristics model, the dimension of ________ refers to the degree to […]

A disadvantage of coercion is that it may be illegal and may undermine the change agent’s credibility. One negative aspect about group norms is that being part of a group can increase an individual’s antisocial actions. Answer: TRUE Long-term plans […]

Perceived organizational support is the degree to which an employee identifies with a particular organization and its goals. Legitimate power and authority are one and the same. Answer: TRUE Some people are motivated and some are not. Answer: FALSE Job […]

Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters. The process of exporting involves acquiring products made abroad and selling them domestically. Answer: FALSE The view of managers as omnipotent is consistent […]

In the activist approach to going green, an organization looks for ways to its sources of supply. Consensus refers to whether an individual displays different behaviors in different situations. Answer: FALSE A labor union is an organization that represents workers […]

Task groups are permanent teams that take on special projects. Communication serves both to inform and to control behavior. Answer: TRUE Coercion involves the use of covert attempts to influence others. Answer: FALSE Stress is the adverse reaction people have […]

According to Woodward’s studies, what type of production technology is best suited for a mechanistic structure? A) unit B) process C) product D) mass The managerial grid used the behavioral dimensions “concern for people” and ________ and evaluated a leader’s […]

Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology. Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes. Answer: TRUE Stars, one of the four business groups in the […]

Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees. Evidence supports that job enrichment is by far the best method to motivate employees. Answer: FALSE The least-preferred coworker questionnaire measures whether a leader is […]

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented. A) Idea champions B) Idea developers C) Idea generators D) Idea screeners Elaine wants to analyze her company’s ability to meet its current […]

________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Supervisors B) Middle managers C) First-line managers D) Top managers What type of discrimination are older workers in an organization subjected to if they […]

Critics of the WTO claim that ________. A) global trade destroys jobs and the natural environment B) it favors third-world countries over developed countries C) shifting jobs to developing countries harms the economies of member nations D) has too little […]

Implementing an alternative refers to the process of choosing the best alternative. Under the Sarbanes-Oxley Act, whistle-blowers in the United States who report suspected corporate violations of laws now have protection from reprisals and retaliation. Answer: TRUE Cognitive theories are […]

Disturbance handler is one of Mintzberg’s interpersonal roles. Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in contrast to women. Answer: FALSE Active listeners avoid asking questions and making eye contact so that they don’t […]

Leadership is very important to effective teams. In most cases, effective team leaders act as ________. A) autocrats B) regulators C) controllers D) facilitators Which of the following motivating factors or concepts is important to all workers, regardless of their […]

U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation. The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe. Answer: FALSE The final step in […]

A programmed decision is a repetitive decision that can be handled by a routine approach. Companies have to pay Social Security, Medicare, and unemployment insurance taxes for workers classified as independent contractors. Answer: FALSE Given other things unchanged, managers with […]

Don has been on the job only a few days. He still has a lot to learn but pays close attention whenever his job coach gives him tips. The best style for the job coach to use is ________. A) […]

Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks. Spiritual organizations tend to be intolerant of employees who commit mistakes. Answer: FALSE Groupthink has the ability to […]

Which of the following is considered the easiest way to increase organizational productivity? A) increasing the price of outputs B) increasing the amount of inputs C) hiring more employees D) decreasing the value of the products The centerpiece of the […]

Social loafing is consistent with collectivist cultures. The Global Contract is a document created by the United Nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption. Answer: FALSE Innovators need the […]

According to the path-goal model, when Greg consults with the employees for suggestions prior to making a decision, he displays which of the following leadership styles? A) considerate B) supportive C) participative D) democratic Elmo Research & Development has been […]

Embezzlement and fraudulent filing of expenses are examples of employee theft. Extraversion is the degree to which someone is sociable, talkative, assertive, and comfortable in relationships with others. Answer: TRUE A task force is a permanent committee or team formed […]

Design thinking is an interesting new line of thinking with broad implications for making effective business decisions by integrating emotional elements into the process. The “white-water rapids” metaphor of change is consistent with Lewin’s concept of unfreezing, changing, and refreezing. […]

In which of the following organizational designs are employees most likely to experience communication difficulties? A) team structures B) matrix structures C) project structures D) boundaryless structures The final three activities of the human resource management process ensure ________. A) […]

Which of the following is an example of a formal group? A) people who assemble in the company library to read B) a group of employees attending a colleague’s wedding C) a functional department in an organization D) a group […]

Which of these statements is an argument in favor of creating a hierarchical structure in an organization? A) Organizations function better when there’s a hierarchy in place. B) Someone must monitor crowdsourcing efforts. C) Managers need to control how employees […]

In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. […]

Trust is the belief in the integrity, character, and ability of a leader. Employee empowerment is crucial in organizations with team structures because no line of managerial authority flows from top to bottom in such organizations. Answer: TRUE In the […]

Planning helps managers eliminate uncertainty and insulates organizations from change. Licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations. Answer: FALSE One assumption of rational decision making is that the decision maker is not […]

All electronic information is inadmissible in court. A policy is an explicit statement that tells a manager what can or cannot be done. Answer: FALSE Most businesses have only the single goal of making profits. Answer: FALSE Job enlargement refers […]

In an effort to improve communication within the accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the […]

Evaluating an organization’s intangible assets is part of conducting an internal analysis in the strategic management process. Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that […]

According to Maslow’s hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally. At the principled level of moral development, an individual values the rights of others and upholds absolute values and rights regardless […]

In the context of Maslow’s hierarchy of needs theory, when a company names an “Employee of the Month” and “Employee of the Quarter,” the company is addressing employees’ ________ needs. A) safety B) self-actualization C) esteem D) psychological According to […]

Research indicates that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover. One reason people resist change in an organization is that they are afraid their skill set will be obsolete. Answer: TRUE Frederick […]

The ________ ratios measure an organization’s ability to meet its current debt obligations. A) activity B) liquidity C) leverage D) profitability Clinical psychologists suggest that employee theft ________. A) occurs primarily when there are poor management-labor relations B) is a […]

Conceptual skills are less important to top managers. Women and men now each make up almost half of the workforce in the United States. Answer: TRUE Exceptional or unique organizational resources are known as core capabilities. Answer: FALSE Legitimate power […]

Ian is a plant manager in a multi-site corporation. He often deals with situations involving new customers and new products. These are often ________. A) non-linear problems and risky decisions B) structured problems and programmed decisions C) uncertain problems and […]

Paul Abdul Oil Corporation (PAOC) began as a relatively small oil company. As PAOC has grown, the company has gained a highly trained group of managers and analysts at the corporate headquarters. This group is highly adaptive in its structure. […]

Which of the following would make Mary realize that the company where she works has a strong culture? A) Values are limited to the top management. B) Upper management sends contradictory messages about what is important. C) Most employees are […]

A turnaround strategy is a type of renewal strategy used when an organization is in serious trouble. When a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities, it is said to be […]

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? A) He should create a job […]

Formal groups are work groups that are defined by the organization’s structure and have designated work assignments and specific tasks directed at accomplishing organizational goals. Strong cultures have more influence on employees than do weak cultures. Answer: TRUE An organic […]

For the sake of clarity, the constraints imposed on managers by the organization’s culture are explicitly stated in the employee handbook. A stability strategy is an organizational strategy in which an organization maintains the status quo. Answer: TRUE Organizations that […]

The manager of an apparel store estimates how much to order for the current spring season based on last spring’s sales figures. The store manager is operating under which of the following decision-making conditions? A) uncertainty B) risk C) structure […]

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively. Self-managed teams function in an independent and informal manner. Answer: FALSE Cultural change is likely to […]

A manager attempts to resolve a conflict by seeking an advantageous solution for all the parties involved. This conflict management technique is called accommodating. Cultural change is easier when the organizational culture is strong. Answer: FALSE A portion of a […]

Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the […]

Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates. The standard procedure to be followed by the human resources department of a company when initiating disciplinary action against an employee is an […]

Strategic partnerships are collaborative relationships between two or more organizations in which they combine their resources and capabilities for some business purpose. Deviations that exceed the acceptable range of variation become significant and need a manager’s attention. Answer: TRUE In […]

EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach […]

Feedforward control is more popular and effective than the other forms of control. Dynamic environments require a flatter organizational hierarchy in order to plan effectively. Answer: TRUE A cross-functional team has no artificial boundaries and thus, the team focuses on […]

Employee empowerment gives employees more authority to delegate responsibility. A manager’s job is all about personal achievement. Answer: FALSE Activities that an organization does well or resources that it has available are called capabilities. Answer: FALSE Manipulation involves the use […]

A study of the external environment allows a manager to understand the ________ and ________ for the organization. A) threats; weaknesses B) strengths; weaknesses C) strengths; opportunities D) opportunities; threats A disadvantage of using professional recruiting organizations is ________. A) […]

Sensitivity training refers to activities that help team members learn how each member thinks and works. A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety. Answer: TRUE Managers need to understand cultural differences to […]

Team 3 has been working together for several years, implementing modifications to the company’s current product. None of the members of this team are at the same location. They utilize a variety of graphic-electronic technologies to view the product onscreen […]

People are going to be different. The focus of managers should be ________. A) to find ways to keep various groups within the workforce from creating conflict B) to find ways to develop strong relationships with and engage the entire […]

Several research studies have conclusively proven that planning organizations always outperform non-planning organizations. Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager. Answer: FALSE The commitment concept says that plans […]

Strategic plans are usually ________. A) short term, directional, and standing B) short term, specific, and standing C) long term, directional, and single use D) long term, specific, and standing ________ are a temporary involuntary termination that can last from […]

The universality of management means that ________. A) all managers in all organizations perform the four management functions B) all managers in all organizations perform the same quantity of managerial functions C) all managers in all organizations perform managerial functions […]

Risk is the condition in which a decision maker is able to estimate the likelihood of certain outcomes. In the United States, labor unions represent the most significant environmental constraint. Answer: FALSE An individual’s role in a group is not […]

D&B Designs has been in the landscape design business in Pleasantville for the past twenty years. As the “first mover” in the market, the company has built a strong market share over the years and is the best-known firm in […]

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure […]

What can be said about a manager who believes that she can work hard and will meet the productivity goals of her organization despite unfavorable conditions? A) She has an external locus of control. B) She has a high ego […]

Kay is the supervisor that the employees go to for general decisions. Kay holds ________ power. A) reward B) expert C) legitimate D) coercive The original source of an organization’s culture usually reflects ________. A) the present conditions in which […]

Open innovation refers to opening up the search for new ideas beyond the organization’s boundaries and allowing innovations to easily transfer inward and outward. Having a control system reduces the scope of employee empowerment and autonomy. Answer: FALSE[/cpmembership] In highly […]

________ are positive trends in the external environment. A) Strengths B) Threats C) Weaknesses D) Opportunities Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager’s job focuses […]

Our human nature is to not accept or approach anything that’s different from us. Project structures tend to be rigid organizational designs, with the departmentalization and organizational hierarchy slowing down the decision-making process. Answer: FALSE An important impact that workplace […]

Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. A virtual organization consists of temporary workers who telecommute. Answer: FALSE Written essay and critical […]

The top management of the company asks Earl to make use of a rating scale that will rate the employees’ actual job behaviors. The managers are asking Steve to use a ________. A) 360-degree feedback B) management by objective method […]

The two types of orientations are ________. A) job orientation and procedural orientation B) work unit orientation and organization orientation C) work unit orientation and group orientation D) organization orientation and group orientation The fact that Monica’s signature is required […]

When Alan was promoted to the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which of the following predictions would be […]

There is enough evidence to support the validity of the Myers-Briggs Type Indicator as a measure of personality. The first step in goal setting is to evaluate available resources. Answer: FALSE Men are more likely than women to start out […]

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident. A) feedback B) concurrent C) reactive D) feedforward Brooke has […]

Solidarity in the European Union is being undermined by protectionist pressures in some member countries. Individuals with low self-esteem are more susceptible to external influence than are people with high self-esteem. Answer: TRUE In equity theory, recent research shows that […]

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity. In the preconventional stage of moral development, individuals make a clear effort to define moral principles apart from the authority of the groups […]

The ________ is a group of five closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world. A) International Chamber of Commerce B) World Bank Group C) Organization […]

The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or information held by a person. According to the goal-setting theory, a generalized goal of “do your best” will produce a higher output than specific, challenging goals. Answer: […]

A firm that is ‘stuck in the middle” cannot develop ________. A) a cost or differentiation advantage B) a functional strategy C) a leadership strategy D) a competitive advantage Which of the following is a physical symptom of stress? A) […]

E-mail increases filtering because electronic communication is faster. In the Big Five Model, emotional security was found to be positively related to job performance. Answer: FALSE A compressed workweek is a workweek where employees work longer hours per day but […]

Edgar hired a graduate from his alma mater, thinking he would be a successful first line supervisor. Unfortunately the new hire hasn’t worked out as well as hoped. Edgar decided to invest time and money in training for the new […]

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making. There are only two ways of controlling labor supply through decruitment: firing and early retirements. Answer: FALSE Research indicates that the desire for […]

An incentive system which appropriately recognizes team activities is an example of which of the following characteristics of effective teams? A) internal support B) unified commitment C) negotiating skills D) job design The major value-creating capabilities of the organization are […]

Robert House assumed that leaders can change leadership styles depending on the situation. A charismatic leader is likely seen as being self-confident and influential. Answer: TRUE A problem-solving team brings together experts in various specialties to work together on various […]

Labor strikes are an example of which of the following internal change factors? A) workforce composition B) equipment C) employee attitudes D) organizational strategy Donald’s ability to complete activities efficiently and effectively with and through other people is known as […]