In her next meeting with the senior management, Jane suggests that they should ignore
the openings created by voluntary resignations and not hire any more people now. This
would avoid much of the pain associated with workforce reduction in future. This
implies that Jane favors ________.
A) transfers
B) attrition
C) layoffs
D) reduced workweeks
The ________ describes how decision makers fixate on initial information as a starting
point and then, once set, fail to adequately adjust for subsequent information.
A) anchoring effect
B) selective perception effect
C) confirmation bias
D) framing bias
Many companies around the globe voluntarily report their efforts in promoting
environmental sustainability using the guidelines developed by the ________.
A) Global Compact
B) Environmental Protection Agency
C) Global Reporting Initiative
D) Organization for Economic Co-operation and Development
Which of the following is true for active listeners?
A) They should avoid making eye contact and nodding as this will distract the speaker.
B) They should not interrupt the speaker, but should feel free to ask questions about the
topic.
C) They should listen for full meaning and avoid paraphrasing what the speaker is
saying.
D) Developing empathy for the speaker is not advised as it proves an emotional barrier
to listening.
Which of the following is true of the government legislations related to human resource
management in different countries?
A) Canadian laws prohibit discrimination on the basis of language in all parts of the
country except Quebec.
B) Australian anti-discrimination laws were passed before those in the United States.
C) Under Mexican law, managers must review new employees’ performance after 60
days.
D) Unlike the rest of Europe, legislation in Germany does not require companies to
practice representative participation.
________ are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
John knows his more experienced workers don’t need him to “babysit” them; he trusts
them to know what to do, how to do it, and to get it done on time. In this respect, John
is a ________ manager.
A) Theory X
B) Theory Y
C) Theory Z
D) Two-factor
In an organization, the single independent businesses which formulate their own
competitive strategies are known as ________.
A) strategic growth units
B) strategic business units
C) strategic profit units
D) service units
Because Sterling is a shift manager, ________.
A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills
Which of the following performance appraisal methods is a combination of elements
from the critical incident method and the graphic rating scale method?
A) multiperson comparison
B) 360-degree appraisal
C) management by objective
D) behaviorally anchored rating scale
Which of the following was a feature of the period from the late 1980s to the late 1990s
in terms of workplace diversity?
A) shifting from compliance and focusing only on women and minorities to including
everyone
B) focusing on complying with laws and regulations, such as Title VII of the Civil
Rights Act
C) seeing workplace diversity as a core business issue, important to achieve business
success, profitability, and growth
D) developing corporate programs to help improve self-confidence and qualifications of
diverse individuals so they can “fit in”