All electronic information is inadmissible in court.
A policy is an explicit statement that tells a manager what can or cannot be done.
Most businesses have only the single goal of making profits.
Job enlargement refers to the horizontal expansion of a job by increasing job scope.
High-performance work practices involve a commitment by management to improve
the knowledge, skills, and abilities of the organization’s employees, increasing
employee motivation, and enhancing the retention of quality employees.
Middle managers are responsible for making organization-wide decisions and
establishing the plans and goals that affect the entire organization.
Controlling is the process of monitoring, comparing, and correcting work performance.
Organizations that subscribe to workplace spirituality emphasize the importance of
employees controlling their expressions and emotions.
Both positive and negative reinforcement result in learning.
In the symbolic view of management, managers are seen as directly responsible for an
organization’s success or failure.
A dynamic and simple environment is characterized by the greatest level of
environmental uncertainty.
The phenomenon of escalation of commitment refers to an increased commitment to a
previous decision despite evidence that it may have been wrong.
According to Robert House’s path-goal theory, a supportive leader lets subordinates
know what’s expected of them, schedules the work to be done, and gives specific
guidance on how to accomplish tasks.
Downward communication is communication that flows from a manager to employees.
Before making a decision, Kathryn gathers as much information as she can then
analyzes it to check for trends and patterns. Kathryn prefers ________.
A) linear thinking
B) non-linear thinking
C) intuitive thinking
D) judgmental thinking
Which of the following methods of performance appraisal allows the evaluator to focus
on vital behaviors that separate effective work performance from ineffective work
performance?
A) behaviorally anchored rating scale
B) written essay
C) critical incident
D) graphic rating scale
Well-written goals are ________.
A) written in terms of actions rather than outcomes
B) just out of reach
C) easily achieved
D) clear as to a time frame
If your team quickly painted the wall but discovered afterward it was the wrong wall,
your team would be ________.
A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient
The reluctance of George’s group mates to voice their opposition to several issues in
order to maintain group harmony is an example of ________.
A) social loafing
B) group norms
C) groupshift
D) groupthink
If the rate of inflation in Tomturkistan increased suddenly, what effect would that have
on the exchange rate of Tomturkistan currency for U.S. dollars?
A) More U.S. dollars would be needed to purchase the same quantity of Tomturkistan
goods as before inflation.
B) One U.S. dollar would purchase more Tomturkistan currency.
C) Tomturkistan currency would purchase more U.S. goods than before.
D) There would be no change; inflation is a domestic problem only.
When making editorial decisions for his newspaper, the owner/editor mostly picks
issues that are in line with his political beliefs and those that his advertisers approve of
despite his publicly stated goal “to be a champion for free speech and for the
development of the community.” This indicates that ________.
A) the company’s strategic goals do not leave any room for interpretation
B) the company’s stated goals are not its real goals
C) the company’s goals are directional in nature
D) the company’s financial goals derive from its strategic goals
________ is an example of a high-performance work practice.
A) Increasing employee access to information
B) Selective decruitment
C) Skill-based compensation
D) Detailed job descriptions
Which of the following would support Evelyn’s attempt at becoming a participative
leader?
A) She lets subordinates know what’s expected of them, schedules work to be done, and
gives specific guidance as to how to accomplish tasks.
B) She is friendly and shows concern for the needs of subordinates.
C) She consults her subordinates and uses their suggestions before making a decision.
D) She sets challenging goals and expects subordinates to perform at their highest level.
The installation of the new equipment at Fred Fryer’s Donuts, Inc., is an example of
________.
A) people change
B) management change
C) technological change
D) structural change
________ is a work arrangement in which employees work at home and are linked to
the workplace by computer.
A) Outsourcing
B) Coworking
C) Telecommuting
D) Hot desking
The three-needs theory of motivation states that there are three ________ needs that are
major motives in work.
A) psychological
B) acquired
C) safety
D) innate
Tamera is the person employees go to when disciplinary action is necessary. Tamera
holds ________ power.
A) legitimate
B) coercive
C) reward
D) expert