The organizational chart shows titles such as front-line manager, plant manager, and
vice president of operations. It is very likely this organization has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure
Who targets a narrow market segment with customized products?
A) a differentiator
B) a niche marketer
C) a focuser
D) a first mover
Bella Vista Clothing targets teenage girls with a range of affordable ready-to-wear
clothing. The company is opening two new outlets, as sales have been excellent. Which
of the following represents a strength for the company?
A) The company’s in-house designers have a knack for identifying and popularizing
fashion trends.
B) Disposable income is rising and consumers will have more money to spend on
clothes.
C) Bella Vista has excess production capacity.
D) A long-time competitor recently went out of business and Bella Vista can cut down
on its advertising budget.
A ________ selection device is characterized by a proven relationship between the
selection device and some relevant job selection criterion.
A) subjective
B) objective
C) reliable
D) valid
Lewin’s three-step process is consistent with ________ theory of organizational change.
A) white-water rapids
B) shallow waters
C) smooth waters
D) calm waters
Which of the following is a technology-based training method?
A) classroom lectures
B) experiential exercises
C) videoconferencing/teleconferencing
D) workbooks/manuals
John is offered an attractive incentive to steal sensitive information about his company’s
wealthy investment customers. Which of the following statements best reflects John’s
thoughts if he is at the preconventional level of moral development?
A) If I do go through with the act, I will be letting down my manager and coworkers
badly.
B) My job is to protect the information that this company deals in and I should not
violate my duties.
C) I am liable to be criminally prosecuted for my involvement in stealing the
information.
D) Going through with this act would be highly unfair not just to the client, but also to
my employers.
Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now
must decide how the work will be divided and who will do what work. Such an
arrangement makes up a(n) ________.
A) strategic partnership
B) coalition
C) organization
D) affinity group
A ________ strategy is when an organization expands the number of markets served or
the products offered.
A) growth
B) renewal
C) stability
D) retrenchment
________ refers to the degree of control employees have over their work.
A) Task identity
B) Task significance
C) Job scope
D) Job depth
Following a customer complaint, ABC Mfg. formed a problem solving team to find out
why the system was producing unacceptable parts and make a recommendation to fix it.
This is an example of ________.
A) delayed corrective action
B) immediate corrective action
C) basic corrective action
D) preventive corrective action
Which of the following is considered the most desirable type of control to prevent
anticipated problems?
A) feedforward control
B) concurrent control
C) feedback control
D) reactive control
________ is a situation in which a decision maker cannot make reasonable probability
estimates.
A) Necessity
B) Risk
C) Uncertainty
D) Certainty