A disadvantage of coercion is that it may be illegal and may undermine the change
agent’s credibility.
One negative aspect about group norms is that being part of a group can increase an
individual’s antisocial actions.
Long-term plans are those with a time frame beyond three years.
Organizational behavior is concerned only with group interactions.
Credibility is the degree to which followers perceive someone as honest, competent,
and able to inspire.
Directional plans are clearly defined and leave no room for interpretation.
The presence of planning does inhibits the ability of departments and individuals to
work together or organizations to move.
People may resist change based on habit.
One argument against businesses championing social responsibility issues is that
businesses already have too much power.
People working for charismatic leaders are motivated to exert extra work effort but
express lower satisfaction.
Corporate strategies determine what business a company is in or wants to be in, and
what it wants to do with those businesses.
The symbolic view of management impact is useful in explaining the high turnover
among sports coaches, who can be considered the “managers” of their teams.
A simple structure is characterized by low spans of controls and high formalization.
If Kraft Foods hired a consultant to decrease group friction and enhance cooperative
work relationships, this would be an example of managing ________ changes.
A) technological
B) people
C) financial
D) structural
The International Monetary Fund is an organization that ________.
A) rules on disputes over tariffs and subsidies
B) helps countries conduct trade through a system of rules
C) provides financial assistance to developing countries
D) promotes international monetary cooperation
Carl has been working from home several days per month. At first everything was fine
but the appeal is beginning to wear off. Carl is finding that ________.
A) his household expenses have increased
B) the line between work and home becomes even more blurred
C) his relationship with his co-workers has improved
D) he is working longer hours per day but fewer days per week
The last worker in the assembly line put on the tires and tightened the lug nuts. When
asked what he did, he replied, “I build tractors.” For this worker, his position included
________.
A) high task identity
B) high task variety
C) high autonomy
D) high feedback
The World Trade Organization was formed in the year ________.
A) 1995
B) 1967
C) 1971
D) 1983
At 3M, workers are allowed up to 15% of their paid time to devote to projects of their
own choosing. For that time, workers have ________.
A) high task identity
B) high task significance
C) high autonomy
D) low feedback
Which of the following are the two dimensions of environmental uncertainty?
A) degree of change and degree of complexity
B) degree of change and degree of volume
C) degree of complexity and degree of impact
D) degree of impact and degree of timing
Caron admits she’s a tough cookie. She thrives in an environment in which employees
compete against each other for big rewards. It is likely that Caron’s culture ________.
A) is high in performance orientation
B) is high in in-group collectivism
C) is high in future orientation
D) is high in assertiveness
Which of the following is an example of lateral communication?
A) George informs his superior about the progress of the new project.
B) Brian talks to his teammate about a change in project specifications.
C) Richard penalizes John for not following the company dress code.
D) Paul tells the CEO about the low morale in his department.
A ________ helps employees whose personal lives suffer from a lack of planning to
sort out their priorities.
A) time management program
B) wellness program
C) life insurance program
D) health and wellness program
A work group ________.
A) encourages open-ended discussions and active problem-solving meetings
B) works intensely on a specific goal using their positive synergy
C) measures performance directly by assessing collective work outputs
D) has no need or opportunity to engage in collective work that requires joint effort
In a short essay, explain two main communication challenges that new technology has
created.
What does goal-setting theory tell us?
Discuss four global economic issues and how they affect management decisions,
providing examples of each.
Identify and briefly describe each type of discrimination that occurs in the workplace.
Explain the concept of the “glass ceiling” in workplaces. What practices have aided in
the creation of the “glass ceiling”?