According to the job characteristics model, combining fragmented tasks will help
increase skill variety and task identity.
In the preconventional stage of moral development, individuals make a clear effort to
define moral principles apart from the authority of the groups to which they belong or
of society in general.
An organization finds it very easy to differentiate between independent and
non-independent contractors.
In the job characteristics model, task significance refers to the degree to which a job
requires completion of a whole and identifiable piece of work.
Diversification is an example of a corporate retrenchment strategy.
Verbal intonation refers to the emphasis someone gives to words or phrases that
conveys meaning.
If a manager clearly and articulately verbalizes instructions to a subordinate,
communication is said to have taken place.
Only when a country’s political/legal environment is unstable or revolutionary is it of
concern to managers.
Basic corrective action corrects problems at once to get performance back on track.
When used to connect with customers or to connect employees with co-workers in other
locations, social media ________.
A) provide a means for customers to order products online
B) create distractions that can keep employees from being productive
C) provide information for competitors that give them a competitive advantage
D) can create a competitive advantage
________ is the deliberate manipulation of information to make it appear more
favorable to the receiver.
A) Framing
B) Encoding
C) Screening
D) Filtering
Alex was classified as an achievement oriented leader by his team. Which of the
following would describe Alex’s leadership style best?
A) He lets subordinates know what’s expected of them, schedules work to be done, and
gives specific guidance on how to accomplish tasks.
B) He shows concern for the needs of his subordinates and is friendly.
C) He sets challenging goals and expects subordinates to perform at their highest level.
D) He consults with subordinates and uses their suggestions before making a decision.
Which of the following benefits of workplace diversity is categorized as strategic?
A) better use of talent
B) improved system flexibility
C) potential to improve market share
D) reduced costs associated with high turnover
________ theory says that behavior is a function of its consequences.
A) Reinforcement
B) Expectancy
C) Equity
D) Two-factor
Which of the following demographic characteristics reflects surface-level diversity?
A) differences in values
B) ethnicity
C) personality
D) work preferences
________ theory explains how we judge people differently depending on what meaning
we ascribe to a given behavior.
A) Perception
B) Behavior
C) Attribution
D) Stereotype
The group could not agree on what needed to be done. Some thought they were to
research and present data; others thought they were to make recommendations. This is
an example of ________ conflict.
A) process
B) task
C) relationship
D) functional
The single European Union currency is called the ________.
A) krone
B) krona
C) pound
D) euro
If a company is concerned with achieving high member satisfaction for all the
participants in a network, which of the following communication networks is best?
A) chain network
B) horizontal network
C) wheel network
D) all-channel network
A cartoon showing black smoke from a smokestack and the caption “We’re okay as long
as the wind keeps blowing” illustrates which factor of issue intensity?
A) consensus of wrong
B) greatness of harm
C) probability of harm
D) proximity to victims
When a young child emulates a professional sports star’s behavior, what kind of power
does the star have over the child?
A) legitimate
B) expert
C) coercive
D) referent
Joe watches his youngest employees like a mother hen to make sure they stay on task
and off their cell phones. Joe is behaving like a ________ manager.
A) Theory X
B) Theory Y
C) Theory Z
D) Two-factor
Which of the following benefits of workplace diversity contributes to organizational
performance?
A) reduced costs associated with high turnover and absenteeism
B) potential source of competitive advantage from improved innovation efforts
C) increased understanding of the marketplace and improved ability to better market to
diverse customers
D) ability to attract and retain employees of diverse backgrounds
Which of the following is a characteristic of a learning organization?
A) contingent workforce
B) multiple structural and physical barriers
C) empowered work teams
D) several managerial roles to direct and control employees
Joe’s Hardware bought Moe’s hardware on the other side of town. This is an example of
________.
A) backward integration
B) forward integration
C) lateral integration
D) horizontal integration
Organizations grow by using strategies of ________.
A) concentration, integration, or diversification
B) concentration, integration, or stabilization
C) integration, diversification, or differentiation
D) integration, diversification, or functionalization
Briefly discuss the difference between efficiency and effectiveness.
List and explain the techniques for reducing resistance to change.
What is a learning organization? What structural characteristics do learning
organizations need?
Richard is the manager of the Sales department in his company. He notices that several
of the salespeople reporting to him are taking it easy. Their focus is to just meet the
sales target and take no extra initiative to improve sales or their individual
performances. As a result, the department’s performance is declining. Explain how
Richard can encourage his salespeople to improve their performances using the shaping
techniques.
What is the purpose of the WTO? Give an example of the type of issue that might come
before this organization.
In a short essay, discuss the situational leadership theory developed by Paul Hersey and
Ken Blanchard. Next, list and discuss the four specific leadership styles and the four
stages of follower readiness as defined by them.