Several research studies have conclusively proven that planning organizations always
outperform non-planning organizations.
Research clearly indicates that the Theory Y manager is more effective in motivating
employees than the Theory X manager.
The commitment concept says that plans should extend far enough to meet those
commitments made when the plans were developed.
Customer departmentalization works well because it emphasizes interdepartmental
communication regarding customer’s needs.
Once an organization grows past a certain size, the impact of size on organization
structure strengthens.
A person who rates as being high in Machiavellianism would use any means to
accomplish a task.
Every fast food hamburger restaurant chain wants you to believe their product is the
best because it is stored or prepared uniquely. Each of these is pursuing a ________.
A) low cost leadership strategy
B) differentiation strategy
C) focus strategy
D) quality strategy
Large groups consistently get better results than smaller ones, when the group is
involved in ________.
A) getting things done
B) routine tasks
C) problem solving
D) long-term projects
To maximize motivation among today’s workforce, managers need to think in terms of
________.
A) job autonomy
B) flexibility
C) job security
D) compensation
In the beginning, all employees at Tom’s Welding performed whatever task was needed.
Now the employees have gravitated to specific sets of tasks. Some use only stick
welders; some weld only on aluminum. We can infer that as his business has grown, it
has become more ________.
A) specialized
B) formal
C) centralized
D) organic
According to the three-needs theory, the need for ________ is the desire for friendly
and close interpersonal relationships.
A) belonging
B) affiliation
C) affection
D) achievement
Age, skill, and experience are examples of ________.
A) formal status categories
B) informal status categories
C) internal status categories
D) external status categories
Which of the following is an example of a corporate ritual?
A) Joe and Ed swap stories about the company’s history and past heroes who have made
significant contributions to the company.
B) Company executives use company-specific jargon or slogans intended to inspire
other employees to perform better.
C) Riverside Mfg. hosts annual events to commemorate employee contributions and
reward outstanding performance.
D) In the reception lobby is an assortment of material artifacts such as trade magazines,
industry awards, photos of the employees-of-the-month, and samples of products.
________ occurs when a supervisor earns less than his or her subordinates.
A) Informal status
B) Role conflict
C) Role ambiguity
D) Status incongruence
With its motto “Be All that You Can Be,” the United States Army encouraged recruits to
fulfill their ________ needs.
A) physiological
B) psychological
C) esteem
D) self-actualization
If Melody wanted to build a strong culture, which of these actions would help most?
A) She and other managers should often tell stories about the company “heroes” and
encourage employees to emulate their behavior.
B) She should allow employees to pursue activities they believe will contribute to
future company growth.
C) She should encourage employees to continue their education and establish a tuition
assistance program.
D) She should hold an annual retreat at which upper management develops a values
statement.
What kind of departmentalization would be in place in a government organization
where different public service responsibilities are divided into activities for employees,
children, and the disabled?
A) product departmentalization
B) geographic departmentalization
C) process departmentalization
D) customer departmentalization
During the Great Recession, Malcolm’s Racing Bikes lost a considerable amount of its
business because customers could no longer afford the expensive models in his shop.
He was very near bankruptcy. Malcolm began carrying a line of less expensive bikes to
appeal to recreational bicyclists and families and also opened a repair service. Malcolm
used a ________ strategy.
A) retrenchment
B) diversification
C) turnaround
D) reorganization
In ________, the observer’s perception of others is influenced more by the observer’s
own characteristics than by those of the person observed.
A) stereotyping
B) self-serving bias
C) assumed similarity
D) the halo effect
At his last performance evaluation, Elliott agreed to earn 20 continuing education
credits before his next annual review. Ten months later, he still has not earned any.
From this lack of action, we can infer that ________.
A) Elliott works in a low uncertainty avoidance culture
B) Elliott is low in self-efficacy
C) Elliott’s manager is a Theory Y manager
D) Elliott was not committed to the goal
Which of the following statements is true of the changing trends in U.S. workplaces?
A) The surge in immigration, especially over the last two decades, has flooded the
United States with low-wage foreign labor.
B) Organizations must recognize that they can’t expect employees to assimilate into the
organization by adopting similar attitudes and values.
C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs
like construction, cleaning, or manufacturing, than in white-collar occupations.
D) People now entering the workforce are significantly older, less ethnically diverse
and/or native-born.
Which of the following Acts gives employees the legal right to examine personnel files
and letters of reference?
A) Civil Rights Act, Title VII
B) Worker Adjustment and Retraining Notification Act
C) Privacy Act
D) Consolidated Omnibus Reconciliation Act
Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company.
Which of the following represents an opportunity for expansion?
A) There has been a trend toward personalized cupcakes for a variety of occasions.
B) The production process was found to be highly efficient and wastage was kept to a
minimum.
C) In a taste test, Crazy Cupcakes products ranked higher than competitors in the taste
and texture segments.
D) One of Crazy Cupcakes competitors has added cookies to its product line.
After seeing Tom’s paycheck, Bob decided their inputs were nearly identical but Tom’s
check was much larger. Bob decided to take action to make things fairer in his mind. He
is most likely to ________.
A) increase the quantity of his production
B) focus on the quality of his production
C) reduce his effort at work
D) find another person to compare checks with