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Adam has to tell the members of his department that the office timings have changed
from flexible timings to a strict nine-to-five day. He calls a meeting to explain the
change. Participants begin arguing and asking multiple questions about the new timing
policy. The next day, Adam realizes that most people still do not have a clear idea about
the change, as a result of the confusion at the meeting. Which of the following explains
why the message was not understood?
A) The sender did not decode the message appropriately.
B) The recipients did not encode the message correctly.
C) The noise in the process interfered with the transmission of the message.
D) The channel was not appropriate for the delivery of this message.
The meaning of "glass" that is used in the term "glass ceiling" signifies ________.
A) the gulf in opportunities and rewards afforded to male and female employees that
can be 'seen through" easily
B) that the perceived barrier to top management positions is brittle and vulnerable to
changes at the topmost organizational levels
C) that whatever is blocking the way for women to attain top management positions is
not immediately apparent
D) that organizations maintain a transparent ethos when defining management roles
assigned to male and female employees
________ behavior is voluntary or learned behavior.
A) Reflexive
B) Dissonant
C) Operant
D) Reactive
After extensive job cuts to reduce costs, upper level managers are spending significant
amounts of time solving problems in the production units. Lower level managers are
resentful that they cannot make decisions for their own units. What recommendation
would you make for this firm?
A) Reorganize; departmentalize around customers instead of products.
B) Formalize; write explicit job descriptions, rules, and procedures so the upper
managers won't have to decide each case individually.
C) Centralize; create a department that does nothing but make decisions.
D) Decentralize; give authority to the lower level managers regarding events in their
own units.
In the early 20th century, automobiles were made one at a time by craftsmen who could
perform every operation necessary to build the car. Henry Ford decided to limit the
number of tasks each worker performed so each person could become expert in his
position. With this practice, Ford introduced ________.
A) departmentalization
B) work specialization
C) centralization
D) formalization
________ should be sold off or liquidated as they have low market share and low
growth potential.
A) Cash cows
B) Stars
C) Question marks
D) Dogs
According to the ________ argument on social responsibility, businesses should be
socially responsible because responsible actions are the right thing to do.
A) better environment
B) ethical obligation
C) public image
D) superiority of prevention over cures
Upper management is pushing hard to increase earnings per share. If Moe yields to this
pressure despite misgivings about the use of a non-certified material in the production
of climbing equipment, he will be demonstrating ________.
A) high ego strength
B) weak ego strength
C) internal locus of control
D) external locus of control
Which of the following statements is true concerning problem identification?
A) Problems are generally obvious.
B) A symptom and a problem are one and the same.
C) Generally, what is a problem for one manager is a problem for all other managers.
D) Effectively identifying problems is not easy.
________ measures the strength of a person's convictions.
A) Moral development
B) Locus of control
C) Ego strength
D) Social desirability
The degree to which an employee identifies with his or her job or actively participates
in it refers to the employee's ________.
A) job involvement
B) organizational citizenship behavior
C) attitude
D) job satisfaction
Fred's Donuts is installing new equipment in its bakery. Many employees are fearful
they will not be able to operate it. Which of the following courses of actions is best for
Fred to use to overcome this employee resistance?
A) threaten the employees who resist the change
B) present distorted facts to the employees
C) terminate employees who resist the change
D) educate employees and communicate with them
How can managers effectively plan when the external environment is continually
changing?
A) They should discontinue formal planning.
B) They should set general, but rigid plans.
C) They should be ready to change directions if environmental conditions warrant.
D) They should continue to follow the set organizational plans as persistence will
eventually pay.
How can managers increase the likelihood of making change happen successfully?
A) They should realize that they are just change agents not change leaders.
B) They should discourage entrepreneurial mindsets.
C) They should give individual employees a role in the change process.
D) They should adapt the changes made by their competitors.
If you like yourself, then your personality would be described as having ________.
A) an internal locus of control
B) a high Machiavellianism score
C) high self-esteem
D) an external locus of control
