Disturbance handler is one of Mintzberg’s interpersonal roles.
Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in
contrast to women.
Active listeners avoid asking questions and making eye contact so that they don’t
distract the speaker.
In an uncertain environment, managers should develop plans that are specific, but
flexible.
Design thinking can do for innovation what TQM did for quality.
A manager must coordinate and oversee the work of other people so that organizational
goals can be accomplished.
Groupthink occurs only when group members have a negative image of the group or the
leader.
According to the classical view of social responsibility, management’s only social
responsibility is to maximize profits.
An organization is said to adopt the market approach to going green when it responds to
the environmental demands made by its stakeholders.
A cell phone maker has created a digital platform that allows it to directly interact with
its customers. Customers are allowed to post their ideas regarding the features they
want in the phones that the company plans to launch. What is this process of interaction
between the company and its customers called?
A) open innovation
B) strategic partnership
C) joint venturing
D) customer relationship management
When Bob discovered Tom had a larger paycheck for the same amount of effort, his
concern centered on ________ justice.
A) distributive
B) restorative
C) retributive
D) procedural
Management by walking around is an example of ________ control.
A) feedback
B) concurrent
C) feedforward
D) reactive
Two areas in which corporate governance is being reformed are the role of boards of
directors and ________.
A) executive bonus systems
B) financial reporting
C) reports to stockholders
D) reporting to government agencies
Cypress Exports would like to establish retail outlets in Mongrovia, a quasi-democratic
African country with a growing middle class. But the national and local officials all
want “gratuities” to process the applications for permits. Cypress Exports should appeal
to ________.
A) the World Trade Organization
B) the International Monetary Fund
C) the African Union
D) the Organization for Economic Cooperation and Development
According to the path-goal theory, a leader who is friendly and shows concern for the
needs of subordinates is termed ________.
A) directive
B) achievement oriented
C) participative
D) supportive
A ________ is a broad statement of an organization’s purpose that provides an overall
guide to what organizational members think is important.
A) mission
B) proposal
C) project
D) preamble
Differences arising from which of the following factors becomes more important to
people as they get to know each other?
A) gender
B) ethnicity
C) sexual orientation
D) personality
The ________ model proposed that effective group performance depended upon the
proper match between the leader’s style of interacting with his or her followers and the
degree to which the situation allowed the leader to control and influence.
A) Fiedler contingency
B) situational leadership
C) University of Michigan
D) path-goal
Which of the following is an example of a single-use plan?
A) affirmative action hiring policies of a company
B) a plan developed to install a new computer network
C) the procedure to be followed for firing low-performing employees
D) a plan developed to ensure worker safety at the company’s facilities
When Fred recently met with the employees to let them know the product schedules
and what he expected of them, he displayed which of the following leadership styles?
A) directive
B) supportive
C) participative
D) achievement-oriented
Which of the following is an example of a cultural variable that fosters innovation?
A) abundant resources
B) low external controls
C) low specialization
D) high job security
Which of the following types of conflict is most likely to be dysfunctional?
A) status conflict
B) relationship conflict
C) process conflict
D) task conflict
MegaMogul Mfg. was a very successful company about 50 years ago. Its managers still
behave today as they did back then. They are rigid, aggressive and condescending in
their communication. Their favorites are given the easiest assignments. No one is
allowed to question them. This situation is ripe for ________.
A) employee theft
B) employee fraud
C) a control system makeover
D) workplace violence
An organization’s grapevine works as ________.
A) a method for managers to communicate official policy
B) a method for management to control the dissemination of information
C) both a formal and an informal communication method
D) a filter and a feedback mechanism for managers
Which of the following is an example of workplace discrimination in the form of
exclusion?
A) Older workers may be targeted for layoffs because they are highly paid and have
lucrative benefits.
B) African American employees at some companies have found racist graffiti in their
work areas.
C) Female lawyers note that male attorneys frequently cut them off or do not adequately
address their comments.
D) Many women in finance claim they are assigned to marginal job roles or are given
light workloads that don’t lead to promotion.
Nike, Inc. is a sportswear and equipment manufacturer that serves a multitude of sports
disciplines. Which of the following statements from Nike would be the best example of
a strategic goal?
A) a ten percent increase in average annual sales
B) a seven percent increase in average annual income
C) achieving a return on investment of 17 percent
D) accelerating growth through focused execution
What are the conditions that facilitate cultural change?
Explain centralization, decentralization. How do these relate to employee
empowerment?
What is the role of the informal communication network in organizations? How can
managers ensure that this network is beneficial to the organization?
In a short essay explain feedforward, concurrent, and feedback controls and provide an
example for each one.
List the ten managerial roles developed by Mintzberg.
What is competitor intelligence? Identify some of the sources of competitor
intelligence. Discuss the legal and ethical issues related to this concept.
Discuss the importance of an organization’s culture as a factor that determines an
employee’s ethical behavior.
Define attitudes. List and discuss the three components of attitudes and include an
example of a statement that describes each component to support your answer.
Discuss the differences between line and staff authority.
Define “workplace diversity.” Provide a brief description of the evolution of workplace
diversity over the last five decades.