A turnaround strategy is a type of renewal strategy used when an organization is in
serious trouble.
When a firm engages in social actions because of its obligation to meet certain
economic and legal responsibilities, it is said to be socially responsive.
The BCG matrix evaluates an organization’s various businesses to identify which ones
offer high potential and which ones drain organizational resources.
Evidence suggests goal-setting theory is directly related to job satisfaction.
Organizational change can be any alteration of people, structure, or technology.
A sender initiates a message by encoding a thought.
Communication that takes place among employees on the same organizational level is
called lateral communication.
The anchoring effect describes when decision makers fixate on initial information as a
starting point and then, once set, fail to adequately adjust for subsequent information.
Giving service-contact employees the discretion to make day-to-day decisions on
job-related activities is instrumental in creating a customer-responsive culture.
Directing and motivating are part of the controlling function of management.
IT has significantly improved a manager’s ability to monitor individual and team
performance.
Organizational effectiveness is a measure of how appropriate organizational goals are
and how well those goals are being met.
According to the path-goal theory, a leader who lets subordinates know what’s expected
of them, schedules work to be done, and gives specific guidance as to how to
accomplish tasks is termed ________.
A) directive
B) achievement oriented
C) participative
D) supportive
When someone chooses to act in a certain way, she is demonstrating the ________
component of her attitude.
A) cognitive
B) behavioral
C) affective
D) practices
In the statement, “The highway is very busy at 5 p.m., and is scary to drive on, so I’ll
wait until 7 p.m. to go home,” the word ‘scary” represents which component of an
attitude?
A) cognitive
B) behavioral
C) practical
D) affective
In ________, the organization becomes its own supplier so it can control its inputs.
A) concentrated integration
B) backward vertical integration
C) forward vertical integration
D) horizontal integration
What positive perception do employers typically have of older employees?
A) enthusiastic towards new technology
B) open to change
C) strong work ethic
D) flexible and adaptable
________ as a source of recruitment is limited to entry-level positions.
A) Employee referrals
B) The Internet
C) College recruiting
D) Professional recruiting organizations
Fiedler would expect that the best leadership style was a function of ________.
A) leader-member relations, task structure, and position power
B) formal authority, production orientation, and consideration
C) chain of command, relationships, and power
D) situation, personality of leader, and readiness of employees
Conceptual skills involve ________.
A) managing employees who use tools to produce the organization’s products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees
In which of the following stages of moral development do individuals live up to what is
expected by people close to them and maintain order by fulfilling obligations to which
they have agreed?
A) conscientious stage
B) conventional stage
C) principled stage
D) preconventional stage
Disturbances that interfere with the transmission, receipt, or feedback of a message are
called ________.
A) screens
B) filters
C) distractors
D) noise
Which of the following is true of a person who believes that “the ends justify the
means”?
A) He is likely to be low on self-confidence.
B) He is likely to be high in Machiavellianism.
C) He is likely to have an external locus of control.
D) He is likely to be risk averse.
When Fred’s department head explained what was expected of him as a new professor
in terms of maintaining discipline in his classroom and providing students with a
challenging course, he was referring to Fred’s ________ at the university.
A) role
B) status
C) obligations
D) duties
An innovative culture is likely to have ________.
A) high external controls
B) low tolerance of risks
C) closed-system focus
D) tolerance of conflict
Bridget prefers rule-regulated, orderly, and unambiguous activities. She doesn’t have a
lot of imagination but could be described as conforming and efficient. Which of the
following describes Bridget’s personality?
A) anti-social
B) dull
C) conservative
D) conventional
________ is the search for the best practices among competitors or noncompetitors that
lead to their superior performance.
A) Factor analysis
B) Total quality management
C) Market positioning
D) Benchmarking
List and describe the four most common types of teams likely to be found in today’s
organizations.
Explain the concepts of mechanistic and organic structures.
What is recruitment? What are the commonly used recruitment sources?