Paul Abdul Oil Corporation (PAOC) began as a relatively small oil company. As PAOC
has grown, the company has gained a highly trained group of managers and analysts at
the corporate headquarters. This group is highly adaptive in its structure. Members of
this group do not have standardized jobs, but are empowered to handle diverse job
activities and problems. PAOC seems to have a(n) ________ structure.
A) mechanistic
B) divisional
C) functional
D) organic
The belief that business involvement can help solve difficult social problems is the
________ argument on social responsibility.
A) public expectation
B) public image
C) better environment
D) possession of resources
The influence of models depends on how well an individual remembers the model’s
behavior. This refers to the individual’s ________.
A) retention process
B) motor reproduction process
C) attentional process
D) reinforcement process
The process of applying social and environmental criteria to an investment decision is
known as ________.
A) green screening
B) value-based selection
C) violation of profit maximization
D) social screening
During the presentation Sarah explained that the reason for downsizing was the
recession which was hitting the company badly. However, the fact of the matter was
that the company had not yet experienced any loss of revenues but were anticipating
bad days ahead, which could eventually lead to mass layoffs. This is an example of the
________ aspect of the communication process.
A) framing
B) filtering
C) selective perception
D) deception
John is offered an attractive incentive to steal sensitive information about his company’s
wealthy investment customers. Which of the following statements best reflects John’s
thoughts if he is at the principled level of moral development?
A) My job is to protect the information that this company deals in and I should not be
violating my duties.
B) By stealing from another person, I will be in violation of the moral standards I’ve
come to expect of myself.
C) If my involvement is detected, my friends and family would be humiliated by my
actions.
D) If I am convicted for this crime, I will surely be imprisoned and will probably never
be employed anywhere else.
Which of the following racial groups have been the focus of most race and
ethnographic studies of workplace diversity in the United States?
A) Hispanics and Whites
B) Whites and Native Americans
C) African Americans and Whites
D) Asians and African Americans
A cost leadership strategy requires a firm to ________.
A) maintain the lowest cost structure
B) maintain the lowest prices to its customers
C) aim at a cost advantage in a niche market
D) match its competition’s prices
Two of Brent’s subordinates have not been getting along, a situation that has now
interfered with their productivity. When Brent meets with them to resolve the conflict,
he is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Which of the following is true concerning the impact of organizational culture on
ethical behavior?
A) An organization with low conflict tolerance encourages ethical behavior.
B) An organization with strong culture can encourage either ethical or unethical
behavior.
C) An organizational culture that is high in conflict tolerance encourages unethical
behavior.
D) An organizational culture that is high in control encourages unethical behavior.
Shelly was the most senior employee in the department and knew just about everything
about everyone else’s job. If all employees in the department were cross-trained, Shelly
would no longer have an advantage that brought with it special privileges. Shelly’s
resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the changes would harm the organization
Which of the following sources of information for measuring performance is subject to
personal biases, time consuming, and obtrusive?
A) oral reports
B) personal observations
C) statistical reports
D) written reports
Collaborative relationships between two or more organizations in which they combine
their resources and capabilities for some business purpose are known as ________.
A) communities of practice
B) strategic partnerships
C) joint stock companies
D) organizational task forces
Kelly, a production supervisor, is responsible for ten employees who assemble
components into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Increasing the numbers of employed women and minorities forces managers to pay
attention to what change factor?
A) strategy
B) workforce
C) equipment
D) technology
Depending on the weather and the amount of advertising, Kyle has developed six
scenarios for his summer profits from his lawn care business. His business has failed to
reach his expectations in the past, so he fears the worst. Kyle will likely choose the
option that ________.
A) maximizes the maximum possible payoff
B) maximizes the minimum possible payoff
C) minimizes the maximum regret
D) minimizes the minimum losses