Implementing an alternative refers to the process of choosing the best alternative.
Under the Sarbanes-Oxley Act, whistle-blowers in the United States who report
suspected corporate violations of laws now have protection from reprisals and
retaliation.
Cognitive theories are leadership theories that identified behaviors that differentiated
effective leaders from ineffective leaders.
A transnational organization reflects an ethnocentric attitude.
Goal-setting theory works well as a motivator in cultures that are high in uncertainty
avoidance.
Managers using reinforcement theory to motivate employees should ignore, not punish,
undesirable behavior.
A self-managed team is a formal group of employees who operate without a manager
and are responsible for a complete work process or segment.
Today’s organizations mostly rely on strict rules and standardization to guide and
regulate employee behavior.
Rules and procedures are the same.
In large organizations, the team structure complements what is typically a functional or
divisional structure.
Nonprogrammed decision making relies on procedures, rules, and policies.
Managers with a polycentric attitude tend to view every foreign operation as different
and hard to understand.
A new employee goes through two types of orientation: work unit orientation and
procedural orientation.
________ is the ability to anticipate, envision, maintain flexibility, think strategically,
and work with others in the organization to initiate changes that will create a viable and
valuable future for the organization.
A) Strategic leadership
B) Strategic management
C) Strategic competence
D) Strategic flexibility
The international operations of their firm continues to grow. Theodore and James have
realized that decentralized management using foreign nationals to run operations in the
host countries works best. Their firm has developed into a ________ organization.
A) transnational
B) multidomestic
C) borderless
D) global
The term ________ refers to repetitive sequences of activities that express and reinforce
the important values and goals of the organization.
A) organizational culture
B) corporate rituals
C) corporate rites
D) employee mentoring
Nora has just informed her employer that she is expecting her second child. Her
employer immediately moved her to a position of less responsibility and pay and less
physical activity. This action is ________.
A) allowed under the Pregnancy Act
B) illegal under Title VII of the Civil Rights Act
C) illegal under the Pregnancy Act
D) illegal under the Americans with Disabilities Act
The goal for the sales team at the auto dealership was to sell one new car per day every
day of the month. In August the team sold 33 cars. What should management do?
A) Nothing. The deviation is insignificant.
B) Revise the goal. If the team sold more than the goal, obviously the goal is too low
C) Wait. See if the performance is duplicated next month before taking any action.
D) Celebrate. Any achievement beyond the goal is deserving of a celebration.
In order to succeed in today’s world, organizations need to ________.
A) be more flexible in how work gets done
B) pace themselves when it comes to innovation
C) strictly follow the top-down decision-making approach
D) adopt narrowly-defined functional arrangements
Marriott hotels are noted for their fantastic service. Their motto is “Ladies and
gentlemen serving ladies and gentlemen.” To build and maintain this level of service,
which of the following guidelines should managers follow?
A) precisely defining employees’ normal job requirements and ensuring they perform
those actions alone
B) giving service-contact employees continual training on product knowledge,
listening, and other behavioral skills
C) designing jobs with rigid rules and procedure that employees should stick to in order
to satisfy customers
D) preserving the discretion to make day-to-day decisions on job-related activities at
the top level of management
The ________ stage of group development is complete when the group structure
solidifies and the group has assimilated a common set of expectations of what defines
correct member behavior.
A) storming
B) forming
C) performing
D) norming
________ results in a solution that is considered “good enough.”
A) Escalating
B) Linear thinking
C) Intuition
D) Satisficing
Doug is purposeful and an excellent planner. One thing that his team admires him for is
his ability to sift through a whole lot of information to extract precisely what is needed
for a job at hand. He is also a quick decision maker. Which of the following personality
types does Doug fit into?
A) sensing
B) perceptive
C) extraverted
D) judging
Which of the following is true according to the MBTI®?
A) Introverted types are practical and prefer routine and order.
B) Feeling types use reason and logic to handle problems.
C) Perceiving types are rigid and structured.
D) Judging types want control and prefer their world to be ordered.
If you are a good planner and purposeful, you would probably score high on the
________ trait of MBTI®.
A) thinking
B) perceiving
C) introversion
D) judging
Jack Hammer is a retired man who has decided to seek work with your company to
supplement his retirement income. As you consider whether he will be a good fit for
your department, you determine that he is likely to find satisfaction in the job because it
________.
A) is in a highly structured work environment
B) offers convenient and flexible work hours
C) is characterized by a high degree of independence
D) provides an opportunity for interpersonal relationships
Emotional intelligence has been shown to be ________.
A) negatively related to job performance at all levels
B) negatively related to job performance in middle management only
C) positively related to job performance only in mechanistic organizations
D) positively related to job performance at all levels
Downward communication is used ________.
A) by employees to give managers progress reports
B) to coordinate and evaluate employees
C) between employees at the same organizational level
D) between people of different departments and organizational levels
The idea that businesses should eliminate discrimination with respect to employment
and occupation is a Global Compact principle in the area of ________.
A) anticorruption
B) human rights
C) environment
D) labor standards
Which of the following ISO standards is related to environmental management?
A) ISO 9000
B) ISO 14000
C) ISO 16000
D) ISO 8000
The goal-setting theory states that ________.
A) employee participation in goal-setting is not always necessary for ensuring
performance
B) self-generated feedback is largely ineffective as a motivator
C) in order to maximize performance, goals must not be made public
D) motivation is maximized by setting moderately challenging goals
List and discuss the eight steps in the decision-making process.
What are communities of practice? What can organizations do to make such
communities successful?
Outline the two individual characteristics that play a role in determining whether a
person behaves ethically.
Discuss the dimensions of the Global Leadership and Organizational Behavior
Effectiveness (GLOBE) framework. Describe how each dimension compares to
Hofstede’s five dimensions of national culture.
Define learning and explain the two learning theories that are relevant to understanding
how and why individual behavior occurs.
Discuss the methods by which an organization grows. Give relevant examples.