Employee empowerment gives employees more authority to delegate responsibility.
A manager’s job is all about personal achievement.
Activities that an organization does well or resources that it has available are called
capabilities.
Manipulation involves the use of direct threats against the resisters.
The more the decision-making power of lower-level employees, the more decentralized
the organization is.
Path-goal theory states that employee performance and satisfaction are likely to be
positively influenced when the leader chooses a leadership style that compensates for
shortcomings in either the employee or the work setting.
Lower-level managers are responsible for ________ strategies.
A) functional
B) stability
C) corporate
D) operating
Managers should “milk” cash cows for as much as they can, limit any new investment
in them, and use the large amounts of cash generated to invest in ________ and
________.
A) dogs; stars
B) cash cows; dogs
C) stars; question marks
D) question marks; dogs
Defining the organizational mission forces managers to identify ________.
A) what the labor supply is like in the locations where the organization operates
B) what the organization is in business to do
C) what the competitor is doing
D) what pending legislation will affect the organization
Helen noticed employee theft has increased. She has considered several options to deal
with this loss. Which of the following is likely to be the most effective concurrent
control?
A) Carefully screen job applicants using honesty testing.
B) Publicly announce thefts when they are discovered.
C) Dismiss any employee involved in theft.
D) Publicize progress in reducing theft.
A U.S. business that provides on-site childcare facilities for employees is ________.
A) being socially responsive
B) fulfilling its social obligations
C) adopting social screening
D) practicing green management
In a(n) ________ communication network, all communication passes through a clearly
identifiable leader to the others in a team and upward from team members to the leader.
A) wheel
B) all-channel
C) chain
D) circular
Joanna has a very clear idea of what she wants her team to accomplish and often works
that idea into conversation with her subordinates. She uses unconventional and
sometimes controversial means to achieve her ends but her subordinates know she has
their backs. Joanna can be described as a(n) ________ leader.
A) telling
B) charismatic
C) authoritative
D) participative
To determine the ________, a manager must determine what is relevant or important to
resolving a problem.
A) bounded rationality of a decision
B) escalation of commitment
C) cost of implementation
D) decision criteria
Tom is responsible for project managers who supervise others who perform manual
work. He reports to a vice president on another continent. Tom is a ________.
A) first line manager
B) middle manager
C) top manager
D) nonmanager
An individual is likely to resist change because of the feeling ________.
A) of achievement
B) of uncertainty
C) of personal gain
D) that the change is in the organization’s best interest
Employees who raise ethical concerns or issues in an organization are known as
________.
A) employee-volunteers
B) whistle-blowers
C) entrepreneurs
D) philanthropist
The symbolic view of management is based upon the belief that managers symbolize
________.
A) control and influence in developing plans and making decisions
B) every aspect of an organization’s performance, from the top level to the operational
level
C) the fluctuating fortunes of the organization as they alternate between profits and
losses
D) the take-charge executive who overcomes any obstacle to see that the organization
achieves its goals
Her instincts told her the group was heading in a very wrong direction but Natalie didn’t
want to cause a scene by disagreeing, especially when she was apparently the only one
with reservations. Natalie has succumbed to ________.
A) group norms
B) social loafing
C) groupthink
D) groupshift
In which stage of group development does the group focus its attention on wrapping up
activities instead of task performance?
A) storming
B) adjourning
C) forming
D) norming
Long-term plans are defined as those with a time frame beyond ________.
A) seven years
B) one year
C) five years
D) three years
Group D has been working on developing a product which is now ready to hit the
market. The group members are happy about the work they’ve done on this product. The
focus has now shifted from productivity to tying up loose ends. Group D is at the
________ stage.
A) forming
B) performing
C) norming
D) adjourning
Ellen’s ability to produce the same amount of product with fewer personnel is a
reflection of her ________.
A) effectiveness
B) organizing skills
C) leadership
D) efficiency
If your university provides job-share programs, builds a day-care facility, and only uses
recycled paper, it could be said to be ________.
A) fulfilling its social obligation
B) socially aware
C) socially responsive
D) socially image conscious
________ is when a manager in the work area interacts directly with employees to
maintain supervision.
A) Preventive maintenance
B) Management by walking around
C) Reactive control
D) Feedforward control