Managers with an ethnocentric attitude do not trust foreign employees with key
decisions or technology.
Cognitive dissonance is any incompatibility or inconsistency between attitudes or
between behavior and attitudes.
Stars, one of the four business groups in the BCG matrix, are characterized by low
growth and high market share.
Managers should do nothing if the variance observed from the standard is acceptable.
Managers tend to use more direct supervision and highly centralized decision making
for control in less technologically advanced countries.
Environmental uncertainty refers to the number of components in an organization’s
environment and the extent of the knowledge that the organization has about those
components.
Garrett looked at the list of orders for the coming week and made out the production
schedule. He has done this so many times he could do it in his sleep. This situation
represents ________.
A) a structured problem
B) an unstructured problem
C) a linear problem
D) a programmed problem
Which of the following refers to the overall output of goods or services produced
divided by the inputs needed to generate that output?
A) yield
B) efficiency
C) effectiveness
D) productivity
According to the three-needs theory, the best managers tend to be ________.
A) low in the need for affiliation
B) low in the need for power
C) high in the need for affection
D) high in the need for achievement
Organizational plans can be classified on the basis of their ________.
A) usefulness
B) frequency of use
C) suitability
D) attainability
Whenever anyone praises Mark for his good performance, he has the tendency to
attribute his success to his personal qualities such as his ability to thrive under pressure
and his eye for detail. However, any negative performance feedback is always met with
excuses such as unsupportive team members or insufficient time. This is an example of
the ________.
A) self-serving bias
B) confirmation bias
C) representation bias
D) hindsight bias
Changes in work processes, methods, and equipment are a part of ________ changes.
A) technological
B) structural component
C) financial
D) structural design
The building of a bridge would be a type of ________.
A) unit production
B) mass production
C) process production
D) flow production
Design thinking suggests that managers should look at problem identification
collaboratively and integratively with the goal of ________.
A) unveiling a rational approach to address the situation
B) analyzing the situation with deductive reasoning
C) developing solutions which somehow seem inevitable
D) gaining a deep understanding of the situation
What plans are preferable when uncertainty is high in the business environment?
A) standing plans
B) directional plans
C) operational plans
D) long-term plans
The equity theory proposes that ________.
A) offering employees part of the company’s shares, or equity, motivates them to do
their best because their performance directly ties in with the company’s
B) employees expect that exerting a given amount of effort will lead to a certain level of
performance and will be demotivated if that does not happen
C) an employee compares his or her job’s input-outcomes ratio with that of relevant
others and then takes steps to correct any inequity
D) employees are more likely to show initiative at work if they are more involved in
decisions that affect their work
One of the workers in Henry’s department submitted his two weeks’ notice so Henry
needs to hire a replacement. The HR department issued a set of instructions Henry must
follow to initiate the search for candidates. In other words, there is a ________ Henry
must follow.
A) policy
B) practice
C) procedure
D) program
Research by Fiedler uncovered three contingency dimensions that define the key
________.
A) situational factors for determining leader effectiveness
B) follower factors for determining leader effectiveness
C) leader behavior factors for determining leader effectiveness
D) situational factors for determining follower effectiveness
In the Myers-Briggs Type Indicator (MBTI), ‘sensing” personality types are those who
________.
A) like solving new problems and dislike doing the same thing over and over again
B) use reason and logic to handle problems
C) have a high need for closure and show patience with routine details
D) see the big picture and dislike routine
Functional-level strategy directly supports the ________.
A) corporate strategy
B) competitive strategy
C) operating strategy
D) concentration strategy
In today’s global environment, managers must have a(n) ________ attitude to be
successful.
A) ethnocentric
B) parochial
C) bigoted
D) geocentric
When a sender evaluates a communication method to judge scanability, he is checking
if ________.
A) the method can easily transmit a large number of messages
B) the method allows recipients to process complex messages effectively
C) the method adequately conveys personal warmth
D) the recipient can easily browse the message for relevant information
The effect of planning on managers is that it forces them to ________.
A) grow resistant to change
B) anticipate and respond to change
C) eliminate uncertainty
D) work at cross purposes
________ creates expectations that may be hard to reconcile or satisfy.
A) Role ambiguity
B) Role conflict
C) Role overload
D) Role demand
The ________ thinking style is characterized by a preference for internal sources of
information and processing this information with internal insights, feelings, and
hunches to guide decisions and actions.
A) non-programmed
B) nonlinear
C) linear
D) programmed
Which of the following describes the leadership style in which a leader tends to
centralize authority, dictate work methods, make unilateral decisions, and limit
employee participation?
A) authoritarian style
B) autocratic style
C) democratic style
D) laissez-faire style
What are stressors? Discuss the five major categories of organizational stressors.
Give a brief description of diversity skills training in workplaces.
Discuss structured problems, programmed decisions, unstructured problems, and
nonprogrammed decisions.
Explain the contemporary view of span of control.
Explain how communication can have an impact on customer satisfaction and what
managers can do to improve communication.
List and discuss the five stages of group development.
Write a short essay on Maslow’s hierarchy of needs by first describing the needs and
then discussing how these needs are interrelated according to the theory. How can
managers use this theory to motivate employees?