Sam, a human resources manager, wants to let potential candidates know about the
minimum qualifications that they should possess in order to successfully perform the
jobs they have applied for. What should he do?
A) He should create a job description.
B) He should create a job specification.
C) He should perform a job analysis.
D) He should perform a job satisfaction survey.
When uncertainty is high, plans should be ________ and ________.
A) specific; flexible
B) directional; standing
C) short-term; directional
D) general; informal
Raw, unanalyzed facts are called ________.
A) data
B) information
C) database
D) factoids
An organization that is diversifying its product line is exhibiting what type of corporate
strategy?
A) turnaround strategy
B) retrenchment strategy
C) growth strategy
D) diversification strategy
Tom’s Welding has been supplying frames to the mobile home industry for many years.
His business has remained steady despite the entry of other firms into the industry.
Tom’s is likely pursuing a ________ strategy.
A) retrenchment
B) renewal
C) stability
D) differentiation
Which of the following represents an important constituent of a small-town bake shop
selling desserts and coffee?
A) wheat farmers in Kansas
B) the state department of revenue
C) the bakery’s regular customers
D) the local campus of the community college
It is time for Jane to order aluminum tubing again. She typically orders from one of
three vendors. She knows the price, delivery time, and quality of each vendor. In this
situation, Jane has ________.
A) certainty
B) uncertainty
C) risk
D) structure
According to the Ohio State studies, ________ refers to the extent to which a leader is
likely to define and shape his or her role and the roles of group members in the search
for goal attainment.
A) people orientation
B) production orientation
C) initiating structure
D) consideration
A written statement that explains the job content, environment, and conditions of
employment is called a ________.
A) job specification
B) job preview
C) job manual
D) job description
When a manager asks an employee to complete a task, he or she is using ________
communication.
A) upward
B) lateral
C) informal
D) formal
BarNone is an electronic engineer’s dream job. There are no departments, no chain of
command. Employees find a team working on something they find interesting and to
which they can contribute and stay with that team until the work is done then they move
on to another team. BarNone uses a ________ structure.
A) team
B) project
C) matrix
D) boundaryless
A ________ strategy is used to deal with minor performance problems. It helps an
organization stabilize operations, revitalize organizational resources and capabilities,
and prepare to compete once again.
A) turnaround
B) stability
C) renewal
D) retrenchment
Employee empowerment is a crucial aspect of which type of organizational design?
A) bureaucratic structures
B) simple structures
C) functional structures
D) team structures
________ are teams from the same department or functional area involved in efforts to
improve work activities, though they are rarely given the authority to implement any of
their suggested actions.
A) Self-managed teams
B) Problem-solving teams
C) Virtual teams
D) Cross-functional teams
Lulumelon owns a chain of fashion stores that serve men’s, women’s, and children’s
clothing categories. Jay, a motor accident victim with an amputated leg, applies for a
position at one of the stores in an upmarket location. Which of the following
assumptions by Lulumelon would prevent them from hiring him?
A) Most workers with disabilities require no accommodation but for those who do,
more than half of the workplace modifications cost $500 or less.
B) A person with a disability for whom workplace accommodations have been provided
has the same obligations and rights as far as job performance is concerned.
C) There is no set of guidelines on how to take any potential disciplinary action with
disabled employees.
D) Absentee rates for sick time are virtually equal between employees with and without
disabilities.
Which of the following is a performance measurement tool that looks at four areas that
contribute to a company’s performance?
A) market value method
B) economic value method
C) balanced scorecard approach
D) information control approach
Melanie joins an international student association in order to better understand the
views of students from other countries. She is trying to become more ________ in her
attitude.
A) parochialistic
B) polycentric
C) ethnocentric
D) geocentric