________ have titles such as executive vice president, chief operating officer, and chief
executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
What type of discrimination are older workers in an organization subjected to if they are
laid off for being highly paid and having lucrative benefits?
A) incivility
B) intimidation
C) discriminatory practices
D) exclusion
A(n) ________ organization is highly formalized and centralized.
A) organic
B) mechanistic
C) complex
D) learning
After watching a behavior in a social learning situation, a person can demonstrate
learning by performing the behavior. This is known as learning by ________.
A) retention
B) motor reproduction
C) attention
D) reinforcement
Group A has been meeting for one month and is having some difficulty in appointing its
leader. At least three individuals are qualified to keep the group’s focus on its
objectives, but the group has yet to decide which person will lead. Group A is at the
________ stage.
A) forming
B) performing
C) storming
D) norming
If Marla’s company dropped its organizational structure based on country and
reorganized into industry groups, it would best be considered a ________.
A) borderless organization
B) foreign subsidiary
C) global company
D) multidomestic corporation
The forerunner of the Organization for Economic Cooperation and Development was
the ________ that was formed in 1947 to administer American and Canadian aid under
the Marshall Plan for the reconstruction of Europe after World War II.
A) Organization of European States
B) Organizational Council of Europe
C) Organization for European Economic Cooperation
D) Organization for European Investment
Individuals have the tendency to expend less effort when working collectively than
when working individually. Which of the following concepts relates most closely to this
behavior?
A) social loafing
B) role conflict
C) role ambiguity
D) nonconformity
Managers with good ________ know how to communicate, motivate and lead to get the
best out of their people.
A) interpersonal skills
B) conceptual skills
C) technical skills
D) empirical skills
Jack and Jill are discussing the new hire in their department: her hair color, skin tone,
manner of dress, and accent. Jack and Jill are focusing on ________.
A) surface level diversity
B) deep-level diversity
C) stereotypes
D) biases
If top managers make key decisions with little input from below, then the organization
is ________.
A) less mechanistic
B) more decentralized
C) less formalized
D) more centralized
At the ________ level of moral development, individuals define moral values apart
from the authority of the groups to which they belong or society in general.
A) preconventional
B) conventional
C) principled
D) post-conventional
A work team ________.
A) focuses on efficiency rather than collaboration
B) has shared leadership roles
C) measures performance based on its influence on others
D) cannot be quickly refocused or disbanded
Application forms ________.
A) are most useful for gathering information
B) include personality and interest forms
C) use actual job behaviors
D) are not used for managerial positions
A person who believes that what happens to him is due to luck or chance is said to have
a(n) ________.
A) internal locus of control
B) Machiavellian personality
C) external locus of control
D) self-monitoring personality
An organization is in the process of goal setting. It has finished reviewing the
organization’s mission. What should it do next?
A) determine the goals individually or with input from others
B) write down the goals and communicate them to all who need to know
C) evaluate available resources
D) review results and whether goals are being met
One way to evaluate a company’s green actions is to use the ________ list of the most
sustainable corporations in the world.
A) Global 100
B) Global 500
C) Global 400
D) Global 200
Consolidated Technology’s largest customer has complained again about the quality of
the parts it has received. Consolidated has asked for volunteers to participate on a
problem-solving team to find the cause and propose a solution for this ongoing
problem. Consolidated is forming a ________.
A) project team
B) team structure
C) standing committee
D) task force