Formal groups are work groups that are defined by the organization’s structure and have
designated work assignments and specific tasks directed at accomplishing
organizational goals.
Strong cultures have more influence on employees than do weak cultures.
An organic organization strictly adheres to the chain-of-command principle and has a
wide span of control.
Determining who reports to whom is part of the controlling function of management.
In communication, the process of decoding is performed by the receiver.
________ represent basic convictions about what is right and wrong.
A) Dogmas
B) Values
C) Principles
D) Beliefs
Ben, a production plant manager, reports to Dan, a general manager. Ben and Dan are
________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
The cognitive dissonance theory proposes that the intensity of the desire to reduce
dissonance is determined by ________.
A) importance, influence, and rewards
B) resources, commitment, and organizational structure
C) stability, position, and power
D) awareness, status, and punishments
The ways in which people in an organization are different from and similar to one
another is known as ________.
A) business etiquette
B) work culture
C) workplace diversity
D) organizational democracy
According to the text, which of the following is a typical definition of a multinational
corporation?
A) It is a company that maintains operations in multiple countries.
B) It is a company that maintains franchises in multiple countries.
C) It is a company that has multiple home bases and manufacturing plants.
D) It is a company that pays corporate taxes in at least two countries.
Amanda, a single parent, is looking for a new job. Considering that she has two
school-going children, she is particularly keen on finding an employer who can provide
her with alternative work arrangements such as flexible work hours and telecommuting.
In terms of the decision-making process, these represent Amanda’s ________.
A) decision criteria
B) problems
C) alternatives
D) heuristics
Which of the following methods of communication should be used when the sender
requires quick and accurate feedback?
A) voicemail
B) face-to-face
C) e-mail
D) instant messaging
Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie
is using communication ________.
A) to control behavior
B) to motivate her supervisor to take action
C) to express her emotions
D) to inform her supervisor of her personal problems
________ refers to gathering information about competitors that allows managers to
anticipate competitors’ actions rather than merely react to them.
A) Due diligence
B) Competitor intelligence
C) Data aggregation
D) Value analysis
If top management set a goal that each store in the company should have sales equal to
or greater than $100 per square foot per day, this would be an example of ________.
A) a strategic plan
B) a directional plan
C) a financial goal
D) a strategic goal
Which type of change might include a shift from a functional to a product structure?
A) a structural design change
B) a structural component change
C) a technological change
D) a people change
In her personal blog, Emily posted gossip about her coworkers and information about
the product development project she was currently working on. All statements were true
________.
A) but no harm can come from them because they are only on the Internet
B) so her coworkers cannot complain about her posts
C) so Emily’s employer cannot take any adverse action against her
D) but Emily exposed sensitive and potentially embarrassing information
Because of the emphasis her company has placed on sustainability, Darlene, a first-line
manager, must now consider ________.
A) how to handle new employee legislation
B) the impact of her department’s waste on the environment
C) how to retain employees even during a recession
D) her company’s competitive advantage when scheduling workers
A task force is also called a(n) ________.
A) matrix structure
B) community of practice
C) ad hoc committee
D) strategic partnership
Hendricks Ceramics sells items it buys from ceramic factories. If it were to purchase
one of these factories, it would be engaging in ________.
A) forward vertical integration
B) backward vertical integration
C) horizontal integration
D) concentrated integration
Which of the following environments is characterized by the highest level of
environmental uncertainty?
A) a stable and complex environment
B) a dynamic and simple environment
C) a stable and simple environment
D) a dynamic and complex environment
Which of the following is a structural variable that supports innovation?
A) work and non-work support
B) tolerance of conflict
C) focus on ends
D) high job security
Intuitive decision making ________.
A) is the systematic use of the best available evidence to improve decision making
practice
B) generally results in poor decisions and hence managers should learn to ignore their
gut feelings
C) is the process of making decisions based on experience, feelings, and accumulated
judgment
D) complements rational decision making but not bounded rational decision making
List and discuss the three levels of strategy that a large organization must develop.
List and explain Hofstede’s five dimensions of national culture.
Explain the differences between a multidomestic corporation, a global company, and a
borderless organization. Include examples of companies for each of the types of
organizations discussed.
List and discuss the different types of corporate strategies.
Explain any six decision biases or errors that managers make.
Compare and contrast the ideas of social obligation, social responsiveness, and social
responsibility.
Define Organizational Development (OD). List and explain the five most popular OD
techniques.