A manager attempts to resolve a conflict by seeking an advantageous solution for all the
parties involved. This conflict management technique is called accommodating.
Cultural change is easier when the organizational culture is strong.
A portion of a manager’s job, especially at lower organizational levels, may entail duties
that are often more clerical than managerial.
A realistic job preview during the selection process minimizes stress by reducing task
overload.
According to projections of the U.S. population, the ethnic groups that will exhibit the
most change are the Hispanic and African American populations.
An organization’s competitors and employees are considered to be stakeholders who are
affected by the organization’s decisions and actions.
Fiedler’s contingency model of leadership style proposed that effectiveness depends on
the ability and willingness of the subordinates.
In divisional structures, the parent corporation typically acts as an external overseer to
coordinate and control the various divisions of the organization.
Researchers have concluded that the structures and strategies of organizations
worldwide are vastly different from one another.
The definition of motivation has three key elements: energy, direction, and persistence.
The plant superintendent wants to know the value of products per man hour. She is
concerned with ________.
A) costs
B) waste
C) productivity
D) profits
The final step in the strategic management process allows an organization to understand
the ________.
A) effectiveness of the strategies used
B) implementation of the strategies
C) formulation of the strategies
D) resources and capabilities it possesses
Falling interest rates are an example of what external force?
A) change in composition of workforce
B) change in employee attitudes
C) technological change
D) economic change
This group really clicked. They got along well both professionally and socially. While
at work they focused on work. This group is likely to experience ________ in
productivity.
A) a strong increase
B) a moderate increase
C) no change
D) a decrease
Competitive factors or new innovations within an industry often require managers to
introduce ________.
A) new equipment, tools, or operating methods
B) new equipment, tools or people
C) new equipment, operating methods, or structure
D) new equipment, people, or structure
Large organizations are more ________.
A) mechanistic
B) organic
C) disorganized
D) decentralized
Organizing includes ________.
A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks
The degree to which an employee identifies with a particular organization and its goals
and wishes to maintain membership in the organization is the employee’s ________.
A) job involvement
B) organizational commitment
C) job satisfaction
D) organizational citizenship
Cartoonist Scott Adams, author of the Dilbert comic, writes of “cubicle cities,” large
areas with innumerable employees packed into individual workspaces separated by
partial walls. In this workplace design, ________.
A) privacy is assured.
B) density is increased
C) visibility is high
D) collaboration is unlikely to happen
________ is a method of changing behavior through unstructured group interaction.
A) Team building
B) Intergroup development
C) Survey feedback
D) Sensitivity training
Which of the following is the best option for a qualified, female employee with a baby
wishing to work from home?
A) telecommuting
B) job sharing
C) flextime
D) compressed workweeks
The ________ Act makes it a crime in the United States to engage in theft of a trade
secret.
A) Sarbanes-Oxley
B) Patriot
C) Economic Espionage
D) Industrial Espionage
An organization that grows using ________ focuses on its primary line of business and
increases the number of products offered or markets served in this primary business.
A) concentration
B) horizontal integration
C) vertical integration
D) diversification
What organizational development technique involves changing the attitudes,
stereotypes, and perceptions that work groups have about each other?
A) team building
B) intergroup development
C) survey feedback
D) sensitivity training
An organization’s ________ goals are official statements of what an organization says,
and what it wants its stakeholders to believe its goals are.
A) stated
B) real
C) authentic
D) implicit
Which of the following is a feature of a multidomestic corporation?
A) all decisions are made in the home country
B) reflects an ethnocentric attitude
C) eliminates artificial geographic borders
D) has a decentralized management
Holland’s theory proposes that satisfaction is highest and turnover lowest when
________.
A) the locus of control is internal
B) an employee is social and realistic
C) personality and occupation are compatible
D) an employee can adjust behavior to external factors
In a short essay, differentiate between the symbolic view and the omnipotent view of
management. Include specific examples of each view to support your answer.
Discuss the major issues associated with group structure in global teams.
Explain the four approaches that organizations can take with respect to environmental
issues and going green.
What are some of the fears held by employers regarding employment of disabled
persons? Describe the actual realities associated with such fears.
List some of the benefits and drawbacks of collaborative work.
Give a brief description of the people management benefits derived from workplace
diversity.