The process of dividing work activities into separate job tasks is known as ________.
A) work specialization
B) organizational design
C) differentiation
D) span of control
In the job characteristics model, the dimension of ________ refers to the degree to
which a job provides substantial freedom, independence, and discretion to the
individual in scheduling the work and determining the procedures to be used in carrying
it out.
A) task significance
B) autonomy
C) task identity
D) skill variety
Social media is a communications tool which should be ________.
A) used to publish one-way messages from managers to employees
B) banned from the workplace
C) limited only to top managers
D) used to tap into innovation and talent
________ is the obligation or expectation to perform a duty.
A) Responsibility
B) Authority
C) Commitment
D) Duty
________ refers to the rights inherent in a managerial position to tell people what to do
and to expect them to do it.
A) Responsibility
B) Liability
C) Bureaucracy
D) Authority
Marvin’s employer has created a database where all the engineers can post their
problems and solutions. Product developers can access the database as can production
personnel. Marvin’s employer typifies a ________ organization.
A) boundaryless
B) virtual
C) network
D) learning
People who identify opportunities, show initiative, take action, and persevere until
meaningful change occurs are said to have ________ personalities.
A) proactive
B) self-aware
C) reactive
D) agreeable
Willard has been assigned to a project development team in addition to his regular
duties as a quality engineer. During this assignment he will report to both the project
manager and his quality department manager. This situation ________.
A) violates span of control
B) violates unity of command
C) violates chain of command
D) violates the acceptance theory of authority
According to the University of Iowa behavioral studies, group members’ satisfaction
levels were generally ________.
A) higher under a supportive leader in the long run
B) improved when the leader was production oriented
C) maintained when the leader was directive in the short run
D) higher under a democratic leader than under an autocratic one
Which of the following is a characteristic of a strategic partnership?
A) It allows multiple parties to share the risks and expenses.
B) It is limited to five or fewer participants.
C) It provides access to new sources of financing.
D) It prevents rival firms from collaborating.
Jack emphasizes to his people that the work must be done, regardless of circumstances,
and encourages his employees to meet their sales quotas. He is generally liked, but
because sales are unstructured, sometimes his employees resent his rather heavy-handed
approach. Fiedler’s contingency model would classify Jack as ________ oriented.
A) employee
B) organization
C) task
D) relationship
The combined external and internal analyses are called ________.
A) competitor analysis
B) industry analysis
C) market analysis
D) SWOT analysis
________ is the ability to recognize major external changes, to quickly commit
resources, and to recognize when a strategic decision is not working.
A) Strategic apprenticeship
B) Strategic flexibility
C) Strategic leadership
D) Strategic management
The ________ occurs when decision makers select and highlight certain aspects of a
situation while excluding others.
A) framing bias
B) availability bias
C) representation bias
D) confirmation bias
________ interact primarily to share information and to make decisions to help each
member do his or her job more efficiently and effectively.
A) Informal groups
B) Work groups
C) Work teams
D) Self-managed teams
Explain some of the benefits and challenges faced by American businesses because of
America’s membership in NAFTA.
In the context of the reinforcement theory, reinforcers are ________.
A) those consequences that immediately follow a behavior and increase the probability
that the behavior will be repeated
B) punishments or rewards that are given out for negative or positive employee
behavior, respectively
C) the specific, unambiguous goals that have been set for employees as a standard for
measuring their performance
D) the supervisors or managers who have the responsibility of monitoring and
reinforcing desired employee behavior
James has calculated the possible profits from three different scenarios for the
expansion of his recreation park, each for a different amount of advertising and
promotion. He has chosen to implement the scenario that offers the greatest profit.
James has decided to ________.
A) maximax
B) maximin
C) minimax
D) minimin
Farrell has a knack for selecting candidates who become very successful workers.
When asked how he does it, he answered that he “listened to his gut.” Farrell is really
________.
A) using his intuition
B) using bounded rationality
C) using perfect rationality
D) satisficing
Which of the following most accurately reflects the symbolic view of management?
A) Managers are directly responsible for an organization’s success or failure.
B) Managers have to ensure that every obstacle is overcome on the way to achieving
the organization’s goals.
C) External forces are responsible for an organization’s success or failure.
D) Employees are directly responsible for an organization’s success or failure.