Design thinking is an interesting new line of thinking with broad implications for
making effective business decisions by integrating emotional elements into the process.
The “white-water rapids” metaphor of change is consistent with Lewin’s concept of
unfreezing, changing, and refreezing.
In order for organizations to survive successfully, managers must create a
customer-responsive organization.
Changing structure includes any change in structural variables such as reporting
relationships, coordination mechanisms, employee empowerment, or job redesign.
Filtering takes place when information exceeds the receiver’s processing capacity.
A virtual organization typically consists of a small core of full-time employees and
outside specialists temporarily hired as needed to work on projects.
People with an internal locus of control believe that what happens to them is due to luck
or chance.
A dynamic environment is characterized by the absence of new competitors, few
technological breakthroughs by current competitors, and little activity by pressure
groups to influence the organization.
Path-goal theory holds that subordinates with an external locus of control will be more
satisfied with a directive style.
When uncertainty is high and managers must be flexible in order to respond to
unexpected changes, directional plans are preferable.
Which of the following is a structural option that an organization should consider for
internal collaboration?
A) joint ventures
B) communities of practice
C) open innovation
D) strategic partnerships
More than a hundred years ago, Henri Fayol proposed that managers performed five
functions. They were ________.
A) planning, organizing, directing, evaluating, and controlling
B) organizing, directing, coordinating, evaluating, and controlling
C) planning, organizing, directing, coordinating, and controlling
D) planning, organizing, commanding, coordinating, and controlling
The operations manager suggests a hike in the prices to improve productivity. However,
the marketing manager rules this option out. What could be the possible reason for this?
A) Product prices are not related to organizational productivity.
B) Selling price is negatively correlated to organizational productivity.
C) The industry is characterized by intense competition.
D) Such an action would lead to reduced employee satisfaction.
Which of the following factors is a sociocultural component of an organization’s
external environment?
A) Most of the firm’s customers have at least one year of college.
B) The government of the country holds elections whenever confidence in the current
regime falters.
C) Over time, society has become more accepting of alternative lifestyles.
D) The birth rate of the country is declining.
Jan’s department seems to be a bottleneck in the assembly process. She and her
coworkers have been meeting regularly to generate ideas that might eliminate the
bottleneck. Jan and her coworkers are part of a ________ team.
A) self-managed
B) problem-solving
C) task
D) cross-functional
In which of the following organizational designs is there a greater likelihood of task and
personality conflicts?
A) simple structures
B) functional structures
C) project structures
D) team structures
When Michael meets with the human resources manager to discuss a complaint filed by
one of the employees in the production department, he requires which of the following
managerial skills?
A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills
Early research on leadership traits ________.
A) sought to prove that charisma was an essential trait of leadership
B) focused on behavioral traits rather than physical traits of a leader
C) found consistent and unique traits that would apply to all effective leaders
D) focused on characteristics that might differentiate leaders from nonleaders
Jeremy is not in the habit of deciding everything on his own. He involves his team in
the decision-making process as much as possible. He believes in communicating clearly
and is always ready to help his team to get the best out of them. Jeremy’s leadership
style will be classified as which of the following?
A) telling
B) selling
C) participating
D) delegating
A(n) ________ attitude is characterized by parochialism.
A) geocentric
B) acculturated
C) multilinguistic
D) ethnocentric
Joan needs to eliminate some employees for a short while. She and her managers
identify those employees who are not meeting performance expectations and explain
that this termination is temporary but they are encouraged to seek other positions
elsewhere. How is Jane trying to reduce the size of the workforce here?
A) firing
B) layoffs
C) reduced workweeks
D) early retirements
________ involves bringing individuals directly affected by the proposed change into
the decision-making process.
A) Participation
B) Facilitation and support
C) Delegation
D) Manipulation and co-optation
________ is a process of setting mutually-agreed upon goals and using those goals to
evaluate employee performance.
A) Management by objectives
B) Management by walking around
C) Management by observation
D) Management by exception