Helen investigates an incident involving a shooting in her workplace. She wants to take
measures to control its effects. By doing this she is exerting ________ control over the
incident.
A) feedback
B) concurrent
C) reactive
D) feedforward
Brooke has decided that the appropriate leadership style would be to show friendliness
and concern for the needs of her subordinates. According to the path-goal model, she
wishes to be a(n) ________ leader.
A) relationship-oriented
B) participative
C) supportive
D) considerate
In which of the following cases is communication used to control employee behavior?
A) Sandy tells Mitch that she’s happy with the progress he’s making.
B) Glenn lets Ann know that the deadline for her project has been postponed.
C) Jan informs Sara that she must follow the dress code at work.
D) Chris gives Jason tips on how to improve his performance.
Fiedler’s term ________ refers to the degree of influence a leader has over power-based
activities.
A) leader-member relations
B) position power
C) responsibility
D) task structure
According to the JCM, which three job characteristics are crucial to an employee
experiencing meaningfulness of his or her work?
A) autonomy, task identity, and task significance
B) skill variety, task identity, and task significance
C) autonomy, feedback, and task significance
D) skill variety, autonomy, and feedback
Earnest’s team works well when given “big picture” goals and allowed to develop ideas
without detailed explanations or guidance. This would indicate Earnest’s team is
________.
A) tolerant of conflict
B) an open-system focus team
C) tolerant of risk
D) accepting of ambiguity
________ is employees’ general belief that their organization values their contribution
and cares about their well-being.
A) Job involvement
B) Organizational commitment
C) Perceived organizational support
D) Organizational citizenship
Which of the following are the three needs identified in the three-needs theory of
motivation?
A) need for achievement, need for admiration, need for power
B) need for achievement, need for power, need for affiliation
C) need for power, need for achievement, need for affection
D) need for power, need for affirmation, need for affiliation
The final link in the communication process is ________.
A) encoding
B) decoding
C) receiving
D) feedback
Donna has just moved to the city from a small town and gets a job as an assistant in a
law firm. Not being very familiar with the way things work in the corporate world, she
watches her colleagues closely and tries to learn from their mistakes and achievements.
This can be described as ________.
A) motor reproduction
B) positive reinforcement
C) reflexive learning
D) social learning
Whereas ________ is concerned with the means of getting things done, ________ is
concerned with the ends, or attainment of organizational goals.
A) effectiveness; efficiency
B) efficiency; effectiveness
C) effort; efficiency
D) efficiency; experience