U.S. federal law does not prohibit discrimination against employees on the basis of
sexual orientation.
The polycentric attitude is a world-oriented view focusing on using the best approaches
and people from around the globe.
The final step in the strategic management process is implementing the objectives.
In the job setting, African Americans are found to receive lower job performance
ratings, be paid less, and be promoted less frequently than their white counterparts.
Organizational citizenship behavior is discretionary behavior that is not part of an
employee’s formal job requirements.
Which of the following people management benefits arises from workplace diversity?
A) improved system flexibility
B) potential to increase market share
C) increased understanding of the marketplace
D) better use of employee talent
Multidomestic corporations ________.
A) maintain operations in multiple countries, but do not allow managers in each country
to make their own decisions
B) reflect ethnocentric attitudes
C) decentralize management and other decisions to the local country
D) attempt to replicate their domestic successes by managing foreign operations from
the home country
As part of the orientation for her internship, Rebecca was informed that ________ are
the people who direct the activities of others in an organization.
A) directors
B) managers
C) subordinates
D) line workers
Celine feels that the form of marketing their company is using isn’t working anymore.
Merle disagrees vehemently. Those in the company who view the conflict over the
marketing strategy as bad and harmful have a(n) ________ view of conflict.
A) human relations
B) relational
C) traditional
D) interactionist
Which of the following management responsibilities determines if organizational goals
are being achieved?
A) designing the organization’s structure
B) motivating employees
C) formulating business strategy
D) measuring firm performance
Michelle is very concerned about the formal framework by which job tasks are divided,
grouped, and coordinated within her unit. This implies that she is concerned about
________.
A) the chain of command
B) the organizational structure
C) the organizational design
D) decentralization
Which of the following is a characteristic of a mechanistic organization?
A) cross-functional teams
B) free flow of information
C) wide spans of control
D) clear chain of command
When Joshua proposed cross-training his employees so absences and vacations would
not pose such a problem in productivity, his employees objected. Their resistance came
from their ________.
A) belief that ambiguity would increase
B) fear that they would be forced out of their habits
C) concern over personal loss of income
D) belief that Joshua’s changes would harm the organization
In South America, the Sawi tribe values deceit and treachery. Taking advantage of other
tribes is cause for celebration. This culture is ________.
A) high in assertiveness
B) low in humane orientation
C) high in future orientation
D) low in gender differentiation
Eddie generally lets subordinates know what’s expected of them, schedules work to be
done, and gives specific guidance on how to accomplish tasks. He would be termed a(n)
________ leader.
A) high-structure
B) situational
C) supportive
D) directive