A firm that is ‘stuck in the middle” cannot develop ________.
A) a cost or differentiation advantage
B) a functional strategy
C) a leadership strategy
D) a competitive advantage
Which of the following is a physical symptom of stress?
A) changes in metabolism
B) changes in productivity
C) changes in attitude
D) changes in mood
After several expansions and acquisitions that resulted in duplicate positions of several
administrative functions, U.S. Big Corp. decided to reorganize itself around customers
rather than around functions. This would amount to a change in ________.
A) structural design
B) selection process
C) degree of centralization
D) structural components
________ plans are clearly defined and leave no room for interpretation.
A) Directional
B) Stated
C) Long-term
D) Specific
________ takes place when a company combines with other companies in different, but
associated, industries.
A) Stabilized diversification
B) Horizontal integration
C) Vertical integration
D) Related diversification
“We can’t pay much but our clients could not manage without people like you in their
lives.” This statement indicates that the position has ________.
A) low self-efficacy
B) high task significance
C) high task identity
D) high feedback
Which of the following is a characteristic of a change-capable organization?
A) separates the present and the future
B) makes controlling a way of life
C) encourages group-think
D) shelters breakthroughs
As a form of discrimination, incivility is said to occur when ________.
A) an employee is excluded from job opportunities or social events
B) an employee belonging to a specific group is overtly threatened or bullied
C) an employee’s opinions are consciously ignored
D) an employee is denied equal opportunity to perform
A dual chain of command is the key characteristic of the ________ structure.
A) matrix
B) project
C) team
D) virtual
Which of the following legislations gives individuals the right to sue for punitive
damages?
A) Americans with Disabilities Act of 1990
B) Civil Rights Act of 1991
C) Lilly Ledbetter Fair Pay Act of 2009
D) Mandatory Retirement Act of 1978
________ plans apply to the entire organization and establish the organization’s overall
goals.
A) Departmental
B) Strategic
C) Operational
D) Long-term
Which of the following describes the number of different messages that can be
transmitted using a particular method of communication?
A) complexity capacity
B) breadth potential
C) scanability
D) encoding ease
At the ________ level of moral development, a person’s choice between right or wrong
is based on personal consequences from outside sources, such as physical punishment,
reward, or exchange of favors.
A) preconventional
B) conventional
C) principled
D) post-conventional
Wendell interviews many middle-level managers and discovers that they share a
different view of management. These individuals believe that external factors constrain
managers’ influence over outcomes. The mid-level managers have a(n) ________ view
of management.
A) traditional
B) omnipotent
C) reflective
D) symbolic
“He could do it if he wanted to. He just doesn’t like that part of his job, that’s all.” A
statement like this from a supervisor indicates ________.
A) locus of control error
B) the horn effect
C) a halo effect
D) a fundamental attribution error
A compressed workweek is one wherein ________.
A) employees work longer hours per day but fewer days per week
B) employees work the same number of hours per week but do more work
C) employees work fewer days per week but also do lesser work
D) employees work for a lesser number of hours per day in the week
During an economic recession, ________.
A) human resources managers find it more difficult to replace employees
B) more qualified candidates are available to fill fewer open positions
C) candidates face less competition for open positions
D) candidates expect better benefits and pensions