The cognitive component of an attitude refers to the beliefs, opinions, knowledge, or
information held by a person.
According to the goal-setting theory, a generalized goal of “do your best” will produce a
higher output than specific, challenging goals.
Recruitment is defined as the process of screening job applicants to determine who is
best qualified for the job.
In traditionally structured organizations, managers can be classified as first-line
managers, middle managers, or top managers.
Managers who want to get into a global market with minimal investment start with
global sourcing.
The burden is on managers to prove that the selection devices they use are a valid
predictor of job performance.
The communication process is susceptible to noise.
The study of group behavior includes the study of ________.
A) perception, motivation, and learning
B) attitudes and personality
C) norms, roles, and leadership
D) organization structure and culture
Unstructured problems ________.
A) refer to the usual problems faced by organizations
B) are generally solved using procedures, rules, and policies
C) are accompanied by ambiguous or incomplete information
D) do not require the decision maker to go through an involved decision process
Brandon is telling his coworkers what he learned at the technical seminar he recently
attended. Brandon is using communication to ________.
A) disseminate
B) inform
C) regale
D) motivate
A ________ is an individual or organization who seeks out opportunities to improve
society by using practical, innovative, and sustainable approaches.
A) sustainability contractor
B) social entrepreneur
C) philanthropist
D) whistle-blower
When Brandi is sharing with her team members the information she received at this
morning’s production meeting, she is performing the Mintzberg role of ________.
A) liaison
B) monitor
C) entrepreneur
D) disseminator
Melanie would like to become a part of the global retail community. Which of the
following options should Melanie consider as her first step?
A) She should engage in global sourcing.
B) She should engage in licensing.
C) She should engage in franchising.
D) She should develop strategic alliances with foreign companies.
How can managers identify the ethically questionable applicants even before they
become part of the workforce?
A) by performing background checks
B) by requiring letters of recommendation
C) by favoring candidates who come with a reference from existing employees
D) by including integrity testing in the selection process
Which of the following represents the two views of managerial impact on the success or
failure of the organization?
A) omnipotent and symbolic
B) omnipotent and reflective
C) symbolic and interactive
D) reflective and interactive
The ________ component of attitude is based on emotions.
A) cognitive
B) behavioral
C) affective
D) spiritual
Which of the following strategies involves a cost advantage or a differentiation
advantage in a narrow segment?
A) niche strategy
B) focus strategy
C) functional strategy
D) leadership strategy
The Big Five Model of personality includes ________.
A) intuition
B) judgment
C) perception
D) extraversion
A problem associated with traditional goal setting is that ________.
A) the narrowly defined goals inhibit a manager’s ability to interpret them
B) the high degree of reliance on employees for developing goals is not suited to many
situations
C) clarity is lost as the goals make their way down from the top of the organization to
lower levels
D) it promotes the growth of a flatter organizational structure and threatens
organizational efficiency
Which of the following is true for satisfied employees with high organizational
commitment?
A) lower rates of turnover and absenteeism
B) higher rates of voluntary turnover
C) higher rates of cognitive dissonance
D) lower levels of job involvement
Which of the following is true for organizational citizenship behavior (OCB)?
A) OCB is a performance measure of efficiency.
B) The requirements of OCB are spelt out in employee job profiles.
C) OCB is the behavior leading to permanent withdrawal from an organization.
D) OCB is discretionary behavior which promotes the effective functioning of the
organization.
The degree to which the job assignments are formalized and proceduralized is the
________ contingency dimension identified by Fiedler.
A) position power
B) initiating structure
C) task structure
D) organizational structure
When Fletcher lost his job as a result of a downsizing, his health coverage was
discontinued even though he was willing to pay for it. Which of the following Acts can
Fletcher cite in his efforts to have his health coverage benefits restored?
A) Consolidated Omnibus Budget Reconciliation Act (COBRA)
B) Health Insurance Portability and Accountability Act (HIPAA)
C) Occupational Safety and Health Act (OSHA)
D) Patient Protection and Affordable Care Act
Which of the following is the last step in goal setting?
A) review the organization’s mission or purpose
B) determine the goals individually or with input from others
C) write down the goals and communicate them to all who need to know
D) review results and whether goals are being met
Peter, an assistant manager, exhibits a distinct lack of emotional involvement with his
colleagues and subordinates. His entire focus is on achieving the goals he sets, no
matter what the course he has to take to get there. These traits lead an observer to
conclude that Peter ________.
A) is high on Machiavellianism
B) has low self-esteem
C) is high on self-monitoring
D) has high cognitive dissonance
The management at Ranger Oil Corporation (ROC) decides to outsource functions such
as accounting, payroll, and human resources, thereby allowing ROC to focus on what
they do best€oil exploration and distribution. The management is aiming to turn ROC
into a ________.
A) team organization
B) matrix organization
C) project organization
D) network organization
Which of the following approaches of going green reflects the highest degree of
environmental sensitivity and is also a good illustration of the social responsibility of
the organization?
A) legal approach
B) market approach
C) stakeholder approach
D) activist approach