Evaluating an organization’s intangible assets is part of conducting an internal analysis
in the strategic management process.
Professionals tend to be focused on their work as their central life interest, whereas
nonprofessionals typically have other interests outside of work that can compensate for
needs not met on the job.
Operant behavior is reflexive or unlearned behavior.
The GLOBE framework for assessing cultures is similar to Hofstede’s framework, but
measures fewer dimensions.
Effectiveness refers to getting the most output from the least amount of input.
An enriched job allows workers to do an entire activity with increased freedom,
independence, and responsibility.
High-performance work practices are those that lead to both high individual and high
organizational performance.
Which of the following factors calls for a more centralized organizational structure?
A) when the decisions to be taken are significant
B) when the company is geographically dispersed
C) when the organization is facing a crisis
D) when the environment is complex
An Internet-based knowledge management system that shortens customer response
times would be an e-business technique that contributes to the competitive advantage of
a ________.
A) cost leader
B) differentiator
C) focuser
D) brick
Which of the following is an example of an efficient manufacturing technique?
A) reducing product costs
B) increasing the amount of time to manufacture products
C) increasing product reject rates
D) meeting customers’ rigorous demand
Every summer ABC Corp. hosts a picnic for employees and their families. The group
that plans and makes all the arrangements for this event would be called a ________.
A) self-managed team
B) task group
C) command group
D) cross-functional team
Today, the basic management functions include ________.
A) planning, organizing, commanding, and coordinating
B) planning, organizing, coordinating, and controlling
C) planning, organizing, directing, and controlling
D) planning, organizing, leading, and controlling
Which of the following is true of high-performance work practices?
A) It is easier to implement in organizations with centralized structures.
B) It involves well-structured job responsibilities as opposed to flexible assignments.
C) In spite of its many benefits, research indicates that there is no direct link between
high-performance work practices and a firm’s market value.
D) It encourages extensive employee involvement and greater employee control on
decision making.
A domestic firm and a foreign firm sharing the cost of developing new products or
building production facilities in a foreign country constitute a ________.
A) franchising agreement
B) strategic alliance
C) foreign subsidiary
D) joint venture
The technology change in the manufacturing process of New Ideas, Inc.’s products to
make the process more efficient is the result of a competitor lowering its price.
Therefore, it was a(n) ________.
A) external force of change
B) internal force of change
C) marketplace force of change
D) economic force of change
When Sam, a production supervisor spoke to the human resources manager about
transferring to the new production facility, he was involved in which type of
organizational communication?
A) diagonal
B) upward
C) horizontal
D) lateral
The process of grouping jobs together is known as ________.
A) departmentalization
B) centralization
C) formalization
D) organizational design
A(n) ________ is a location where Internet users can gain wireless access to the
Internet.
A) extranet
B) LAN
C) intranet
D) Wi-Fi hot spot
Which of the following factors would require a more decentralized organizational
structure?
A) when the lower-level managers want a voice in decisions
B) when the lower-level managers are not capable of making decisions
C) when the decisions to be made are not significant
D) when the company is large
A change capable organization ________.
A) links the present and the future
B) seeks incremental changes
C) encourages group-think
D) follows its competitor’s footsteps
In the ________ approach of going green, organizations respond to the environmental
preferences of customers.
A) legal
B) market
C) stakeholder
D) activist
An organization that initially brings a product innovation to the market is known as the
________.
A) first mover
B) free rider
C) cash cow
D) question mark
Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the
diversity of the workforce. Which of the following recruiting sources should Gareth
avoid if he is to achieve the stated aim of a more diverse workforce?
A) college recruiting
B) company Web site
C) employee referrals
D) professional recruiting organizations
The Sarbanes-Oxley Act is an example of which of the following forces of change?
A) internal change
B) technological change
C) external change
D) organizational strategy change
During the communication process, the message is converted to a symbolic form. This
process is called ________.
A) decoding
B) encoding
C) deciphering
D) expanding