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Which of the following is an example of a formal group?
A) people who assemble in the company library to read
B) a group of employees attending a colleague's wedding
C) a functional department in an organization
D) a group of employees who meet after work to play basketball
Baskins wants to build a nuclear plant because this will not add to his city's already
serious pollution problem, while taking care of its electricity requirements. Baskins is
following which of the social responsibility views?
A) market view
B) activist view
C) classical view
D) socioeconomic view
If my workplace goals included getting high scores on a performance evaluation, I
would prefer that my supervisor be ________.
A) the same gender as me
B) female
C) of an older generation than me
D) of my own race
What is a strategic disadvantage of being a first mover?
A) least opportunity to build customer loyalty
B) risk of competitors imitating innovations
C) no cost and learning benefit
D) no control over resources
The top management have instructed Adam to put together a temporary team which will
develop new training programs for the purpose of upgrading the existing skills of the
firm's software engineers. Adam is being asked to put together a ________.
A) task force
B) community of practice
C) contingent workforce
D) cross-cultural team
________ refer to groups of people who share a concern, a set of problems, or a passion
about a topic, and who deepen their knowledge and expertise in that area by interacting
on an ongoing basis.
A) Communities of practice
B) Project teams
C) Cross-functional communities
D) Task forces
According to Herzberg's two-factor theory, which of the following is a hygiene factor?
A) recognition
B) advancement
C) working conditions
D) responsibility
Ethan is the managing director of his organization. Therefore, ________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important
Complexity capacity refers to the degree to which the communication method
________.
A) offers a reasonable assurance of confidentiality
B) makes a simple message seem more complex
C) effectively processes complicated messages
D) offers quick and accurate feedback
Managers could choose to do nothing when ________.
A) an employee fails to attain the standard because of internal problems
B) the difference between actual performance and standard performance is low and
acceptable
C) performance standards are acceptable, though the employees have not attained it
D) the variance observed from the expected performance is caused due to unrealistic
standards
Researchers who train individuals to use charismatic nonverbal behaviors do not
recommend ________.
A) leaning toward the subordinate
B) avoiding eye contact
C) having relaxed posture
D) having animated facial expressions
In his exit interview, James, a member of a minority group, mentioned that he had been
passed over for promotions in favor of less qualified internal candidates. This situation
relates to ________.
A) people management
B) organizational performance
C) organizational strategy
D) deep-level diversity
The service profit chain is the service sequence from employees to customers to profit.
According to this concept, the company's strategy and service delivery system
determines ________.
A) the skill development of employees
B) how the firm performs in the short run
C) the employee satisfaction in the company
D) how employees serve customers
Bruce will be making a presentation to the senior management team to encourage them
to support efforts to improve the company's diversity policies and practices. One of the
more compelling arguments he can use is ________.
A) companies with exclusive practices experienced higher profits
B) companies with inclusive practices outperformed both the DJIA and NASDAQ and
had much higher returns on equity
C) Federal law requires all companies to make accommodations for LBGT employees
D) the company will likely lose market share if it does not improve its practices
