Feedforward control is more popular and effective than the other forms of control.
Dynamic environments require a flatter organizational hierarchy in order to plan
effectively.
A cross-functional team has no artificial boundaries and thus, the team focuses on
working together to achieve organizational goals.
The concept of workforce diversity expanded from compliance to an issue of business
survival during the early 1980s.
Some control criteria, such as employee satisfaction, can be used for any management
situation.
Newmark RV is performing an internal analysis. Which of the following would be
considered a resource?
A) a patent for a special design feature
B) a method of production not used by competitors
C) strongly positive reviews from existing customers
D) membership in RVIA, the industry association
Judging a person on the basis of one’s perception of a group to which he or she belongs
is known as ________.
A) integration
B) assimilation
C) stereotyping
D) prejudice
An organization communicates openly to its employees about violent incidences in the
workplace and what’s being done to handle them. This is an example of a ________
control strategy.
A) feedback
B) reactive
C) concurrent
D) feedforward
Which of the following options is most likely to have the greatest impact in
encouraging employees to behave ethically?
A) Select only ethical employees.
B) Provide a written code of ethics and decision rules.
C) Model ethical behavior beginning with the organization’s top leaders.
D) Implement a comprehensive ethical program.
Casey majored in marketing and really enjoyed studying market research as a subject.
Through research on the Internet and in the university library, she discovers that this
industry appears to have significant positive external trends. She interprets this as a(n)
________.
A) weakness
B) threat
C) strength
D) opportunity
The CEO of MindWerks must understand the industry in which his business competes,
the future of that industry, and the competition. This requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
According to the path-goal theory, employee performance and leadership style are
likely to be positively related when ________.
A) the leader adopts a directive style when the tasks are clear and the employee has the
experience and the ability to handle them
B) the leader displays directive behavior at all times
C) the leadership style compensates for shortcomings in either the employee or the
work setting
D) the leader adopts a directive style of leadership with followers who have an internal
locus of control
The ________ of work design says that employees are taking the initiative to change
how their work is performed.
A) social model
B) proactive perspective
C) job characteristics model
D) relational perspective
Which of the following is a characteristic of a project structure?
A) It has no formal departments.
B) It creates a high level of team loyalty.
C) It has a rigid organizational hierarchy.
D) It has a very slow decision-making process.
Which of the following is the best description of the provisions of the Civil Rights Act,
Title VII?
A) prohibiting discrimination against individuals with disabilities or chronic illnesses
B) prohibiting discrimination against employees aged 40 or over
C) prohibiting the forced retirement of most employees
D) prohibiting discrimination based on race, color, religion, national origin, or gender
A ________ is an integrated network of goals in which the accomplishment of goals at
one level makes possible the achievement of the goals at the next level.
A) reverse pyramid
B) means-ends chain
C) bottom-up ladder
D) process sequence
Which of the following is true for organizational communication?
A) It uses formal but not informal communication techniques.
B) It includes informal communication via the grapevine.
C) Information flows according to the organization’s chain of command.
D) It does not include interpersonal communication.
Business had been humming along just fine until the Great Recession hit. Benton
Industries adjusted by laying off employees until the recession ended then hired them
back. Then it was back to business as usual. This is an example of ________.
A) the shallow water metaphor
B) the calm waters metaphor
C) the white-water rapids metaphor
D) the falling water metaphor
The dimension of trust that is used to describe honesty and truthfulness is ________.
A) integrity
B) competence
C) consistency
D) loyalty
Write a short essay on stress, particularly as it relates to the workplace.
What are the significant trends occurring in the composition of the global workforce?
What are the likely repercussions of such trends?
Explain formal and informal communication within an organization.
Who are whistle-blowers? What can managers do to protect them?
How is workplace diversity beneficial to organizations from an ethical perspective?
Provide a few examples for feedforward strategies to reduce employee theft.
In a short essay discuss the stages of readiness from the situational leadership theory
developed by Hersey and Blanchard. Give an example for each stage.
Discuss the two best-known types of nonverbal communication. Include a specific
example of each type of nonverbal communication to support your answer.