In the context of Maslow’s hierarchy of needs theory, when a company names an
“Employee of the Month” and “Employee of the Quarter,” the company is addressing
employees’ ________ needs.
A) safety
B) self-actualization
C) esteem
D) psychological
According to Maslow’s hierarchy of needs theory, when an employer provides his
employees health insurance, he is taking care of their ________ needs.
A) safety
B) social
C) self-actualization
D) esteem
When employee satisfaction is measured, employees seemed to be more satisfied under
a(n) ________ leadership style than under a(n) ________ one.
A) laissez-faire; participative
B) supportive; laissez-faire
C) democratic; directive
D) democratic; autocratic
A lot is riding on the success of this project. All nine members will share in the rewards.
But Ted just doesn’t have time to complete his assignment so he rationalizes that no one
outside the group will know what he did or did not do anyway. Ted is engaged in
________.
A) nonconventionality
B) group norms
C) groupthink
D) social loafing
________ refers to a preconceived belief, opinion, or judgment toward a person or a
group of people.
A) Prejudice
B) Impartiality
C) Equanimity
D) Bias
Which of the following is true of filtering?
A) Filtering aids effective communication by making a message more favorable to a
receiver.
B) The more vertical levels in an organization, the more opportunities there are for
filtering.
C) Filtering occurs at the individual level; the organization cannot encourage or
discourage it.
D) The use of e-mail increases filtering because communication is more direct.
In the BCG matrix, a business unit that has a high anticipated growth rate but a low
market share is known as a ________.
A) star
B) dog
C) cash cow
D) question mark
According to the path-goal model, when Hannah meets with the employees to establish
challenging goals and expectations for the next financial year, she displays which of the
following leadership styles?
A) task-oriented
B) production-oriented
C) democratic
D) achievement-oriented
Dylan must choose among four candidates to fill his open accounting clerk position. If
Dylan uses rational decision making, he will ________.
A) disregard the fact the one of the candidates is the owner’s nephew
B) rely on his initial impressions of the candidates to make this decision
C) use his extensive experience and accumulated judgment to make his decision
D) select the candidate who attended the college of his best worker
Stephen notices that management is very concerned with the effects of outcomes on
employees in the organization. This means that the management emphasizes the
________ dimension of the organization’s culture.
A) stability
B) people orientation
C) aggressiveness
D) innovation and risk taking
Whenever one of her group got within ten feet of her, Christine chirped, “Oh good!
You’ve come to help me.” This group is likely to have low productivity because
________.
A) Christine lacks sociability
B) Christine lacks self-reliance
C) Christine possesses authoritarianism
D) Christine is unconventional
In order to increase the ratio of outputs to inputs, a manager would have to ________.
A) decrease the selling price
B) increase productivity
C) increase the quality of inputs
D) hire additional employees
Helmut works for an optical engineering company. He is one of several employees that
management must consult when it is considering a major layoff. Helmut is a member of
________.
A) an employee council
B) a work council
C) a labor union
D) a bargaining committee
Design thinking can provide a process for ________.
A) brainstorming
B) coming up with things that don’t exist
C) experimenting with customers
D) connecting idea champions in the design department with marketing experts
When Joe checks the amount of output that the employees have completed and the
number of units that have been rejected, he is performing which of the following
management functions?
A) controlling
B) leading
C) evaluating
D) monitoring
The regular use of ________ can alert managers to potential problems and employees’
intentions early enough to do something about them.
A) employee engagement
B) performance incentives
C) employee benefit plans
D) attitude surveys
Multidomestic corporations reflect the ________.
A) ethnocentric attitude
B) polycentric attitude
C) geocentric attitude
D) xenophobic attitude
Which of the following is true about Herzberg’s two-factor theory?
A) Herzberg believed that the factors that lead to job satisfaction were the same as those
that lead to job dissatisfaction.
B) To motivate people, Herzberg suggested emphasizing the hygiene factors of a job.
C) Satisfaction is not the opposite of dissatisfaction.
D) According to Herzberg, removing dissatisfying characteristics from a job will
invariably make that job more satisfying and motivating.
Which of the following statements is true of gender diversity in workplaces?
A) No consistent male-female differences exist in problem-solving ability, analytical
skills, competitive drive, motivation, sociability, or learning ability.
B) Today, men make up nearly two-thirds of the workforce, while women account for
the remaining third.
C) Affirmative action policies have resulted in women, generally, starting their careers
at higher levels than men.
D) Despite the disparity in representation in the workforce, women earn nearly as much
as men do on a median basis.
McGregor’s Theory Y assumes that employees ________.
A) have little ambition
B) want to avoid responsibility
C) enjoy work
D) need to be closely controlled to work effectively