Which of these statements is an argument in favor of creating a hierarchical structure in
an organization?
A) Organizations function better when there’s a hierarchy in place.
B) Someone must monitor crowdsourcing efforts.
C) Managers need to control how employees use technology.
D) Employees are more likely to engage in unethical behavior in the absence of a
hierarchy.
Tiffany is usually the person who takes charge of the situation and gets people moving
toward the group’s objective. Tiffany probably has a high need for ________.
A) control
B) power
C) achievement
D) admiration
What is a key point of Holland’s theory?
A) There are no intrinsic differences in personality among individuals.
B) All jobs are relatively the same, it is personality types that differ.
C) People in job environments compatible with their personality types should be more
satisfied.
D) Employee turnover is highest when personality and occupation are compatible.
Stacey was invited to become a member of the class project team because the other
members knew she had a high GPA and worked hard on all her individual assignments.
Although the other members worked diligently to complete their parts, Stacey was not
giving her best effort to this team. Which of the following is a possible explanation for
Stacey’s behavior?
A) social loafing
B) status incongruence
C) role ambiguity
D) group cohesiveness
A ________ includes both positive and negative aspects about the job and the company.
A) structured interview
B) job analysis
C) realistic job preview
D) behavioral preview
“Smoking and the consumption of alcohol are strictly prohibited inside the work
premises.” This is most likely an example of a(n) ________.
A) rule
B) objective
C) procedure
D) policy
George prepares a memorandum explaining the objectives of a newly created work
team that he is expected to manage, and makes sure it reaches each team member. He is
involved in ________.
A) deciphering the message
B) organizational communication
C) lateral communication
D) decoding the message
Understanding machine operating instructions would be considered a(n) ________ skill
for a production manager.
A) interpersonal
B) technical
C) conceptual
D) empirical
Laura sent a text message to Betty telling her that she would come by to pick her up
after work so they could go shopping. Betty, however, made other plans for the evening
thinking Laura was talking about going shopping the next day. Which of the following
best explains what went wrong with the communication?
A) Laura used a wrong channel of communication.
B) There was too much noise in the room when Betty read the message.
C) Betty decoded the message incorrectly.
D) The complexity capacity of text messaging is poor.
After identifying a problem, the next step in the decision-making process is ________.
A) identifying decision criteria
B) allocating weights to decision criteria
C) analyzing alternatives
D) developing alternatives
Julie is keen on joining Columbia University to pursue a master’s degree in economics.
However, after three months of applying and waiting for an acceptance letter, she
finally decides to attend NYU, which was one of her backup colleges. This is an
example of ________.
A) maximizing
B) neutralizing
C) minimizing
D) satisficing
The first step in the control process is ________.
A) setting the desired standards
B) measuring actual performance
C) comparing performance against expectations
D) enforcing managerial control
The ________ element in the definition of motivation is a measure of intensity, drive,
and vigor.
A) persistence
B) effort
C) energy
D) direction
Which of the following steps in the human resource management process identifies and
selects competent employees?
A) orientation and training
B) human resource planning and recruitment
C) compensation and benefits
D) planning and performance management
According to Maslow’s hierarchy of needs theory, ________ needs are predominantly
satisfied externally while ________ needs are satisfied internally.
A) physiological; safety
B) safety; self-actualization
C) self-actualization; physiological
D) social; safety
Lower-level managers typically confront ________.
A) unstructured problems
B) new and unusual problems
C) programmed decisions
D) nonprogrammed decisions
When people judge someone on the basis of the perception of a group to which they
belong, they are using the shortcut called ________.
A) stereotyping
B) self-serving bias
C) assumed similarity
D) the halo effect
Only speaking one language is one sign that a nation suffers from ________.
A) parochialism
B) ethnocentrism
C) polycentrism
D) geocentrism
Work teams composed of individuals from various functional specialties are known as
________ teams.
A) cross-control
B) cross-training
C) cross-functional
D) cross-department
Which of the following statements is true of the findings of studies on race and
ethnicity in the workplace?
A) Whites favor affirmative action programs and policies to a far greater degree than do
African Americans.
B) African Americans generally do worse than Whites in decisions related to the
workplace.
C) Individuals in workplaces tend to favor colleagues of a race other than their own in
performance evaluations, promotion decisions, and pay raises.
D) Whites and African-Americans display statistically significant and consistent
differences in absenteeism rates, applied social skills at work, and accident rates.