The ________ ratios measure an organization’s ability to meet its current debt
obligations.
A) activity
B) liquidity
C) leverage
D) profitability
Clinical psychologists suggest that employee theft ________.
A) occurs primarily when there are poor management-labor relations
B) is a symptom of poor planning and management control
C) happens because people find ways to rationalize this behavior as correct
D) reflects deep cultural problems in the society
Which of the following organizational designs has no rigid and predefined structure?
A) matrix structures
B) boundaryless organizations
C) simple structures
D) functional organizations
Which of the following statements accurately defines work specialization?
A) It is the basis of grouping jobs together.
B) Individual employees specialize in doing part of an activity rather than the entire
activity.
C) It is the line of authority extending from upper organizational levels to the lower
levels.
D) It clarifies who reports to whom.
Which of the following is an example of a standing plan?
A) a retail chain’s plan to counter the entry of a new competitor
B) a plan developed to address a sudden, unanticipated surge in demand
C) a fire escape policy establishing practices to be followed in an emergency
D) a plan to cope with radical changes in the political environment
How can an organization develop strategic flexibility?
A) It should commit resources only after thorough planning.
B) It should ignore mistakes.
C) It should depend on tried and tested perspectives from senior employees.
D) It should have multiple alternatives when making strategic decisions.
Jargon is ________.
A) the capacity of a communication method to process complex messages
B) a technique for deliberate manipulation of information to make it appear more
favorable to the receiver
C) specialized terminology that members of a group use to communicate among
themselves
D) a technique that increases the breadth potential of a communication method
The hero is always a loner, riding off into the sunset. Employers expect key employees
to make critical decisions alone; rewards are given to individuals, not to teams. This
describes a culture that is ________.
A) low in institutional collectivism
B) high in institutional collectivism
C) high in assertiveness
D) low in in-group collectivism
Which of the following represents the lowest level of environmental uncertainty?
A) Mario’s restaurant competes against 325 others in the city; the city’s ethnic mix is
constantly changing.
B) Maria’s is still the only restaurant in a small town. She took it over from her mother
and still uses the same equipment.
C) Millie’s customers expect to see new menu items regularly and want Millie to install
Wi-Fi.
D) Marty has to deal with the local council, the health department, the franchisor, the
zoning commission-the list keeps growing. He is grateful there are no new competitors
moving in.
Creativity is most essential in which of the following steps of the decision-making
process?
A) analyzing alternatives
B) allocating weights to the decision criteria
C) developing alternatives
D) identifying decision criteria
Many production employees began to talk among themselves about whether they
wanted to transfer to a new production facility in a neighboring town. What type of
communication is this?
A) diagonal
B) formal
C) lateral
D) downward
Given a choice between Jane, a 50-something internal candidate, and Jenny, a
20-something internal candidate, Joe selected Jane. Joe would probably say it was
because ________.
A) he thought Jane would be more flexible in meeting the needs of the new position
B) he thought Jenny would be uncomfortable with the technology in the new position
C) he expected Jenny would ask for more time off
D) he expected the quality of Jane’s work would be better than Jenny’s
Which of the following organizations is best suited to promote ethical behavior in its
employees?
A) An organization that has a reward and punishment system that depends on specific
goal outcomes.
B) An organization that has formal rules and regulations in place.
C) An organization that punishes employees who do not meet goals.
D) An organization rewards success without asking how it was achieved.
Steve introduces in-house technical training programs for employees, as well as a
provision to reimburse the tuition fees for employees who take college courses that
benefit both the employee and the organization. Steve is using ________ to motivate
and retain employees.
A) performance appraisal methods
B) high-performance work practices
C) mentoring
D) affirmative action
If you believe that you control your own destiny, which of the following personality
traits are you likely to possess?
A) external locus of control
B) risk aversion
C) high self-esteem
D) internal locus of control
Transnational organizations are also known as ________.
A) ethnocentric organizations
B) polycentric organizations
C) borderless organizations
D) multidomestic organizations
In the decision-making process, while ________, the decision maker puts the decision
into action by conveying it to those affected by it and getting their commitment to it.
A) selecting an alternative
B) evaluating a decision’s effectiveness
C) implementing an alternative
D) analyzing alternatives