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Sensitivity training refers to activities that help team members learn how each member
thinks and works.
A high uncertainty avoidance society is threatened by ambiguity and experiences high
levels of anxiety.
Managers need to understand cultural differences to make effective decisions in today's
fast-moving world.
The informal organizational communication network is known as the grapevine.
Good communication requires agreement with the message.
A ________ firm uses both online and traditional stand-alone locations.
A) first mover
B) clicks-and-bricks
C) focuser
D) brick-and-mortar
Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters.
The firm hired Mark Adams to design a control system and offer suggestions to
improve the firm's performance. Which of the following is a key activity that the
proposed control system should perform?
A) organizational planning
B) organizational structuring
C) performance measurement
D) corporate governance
Short-term plans are those covering ________ or less.
A) three years
B) one year
C) six months
D) five years
The line of authority that extends from upper organizational levels to lower levels,
clarifying who reports to whom, is known as the ________.
A) employee power distance
B) unity of command
C) span of control
D) chain of command
Cross-functional teams rely heavily on ________ communication, which can be
problematic if their managers are not kept informed about the decisions.
A) diagonal
B) upward
C) vertical
D) lateral
Michael thought they should start by reviewing what had been done in the past.
Michelle thought they should study the current situation first. This is an example of
________ conflict.
A) process
B) procedural
C) task
D) functional
An ethnocentric attitude ________.
A) prompts managers to have a global view and look for the best approaches and people
regardless of origin
B) is the belief that the home country has the best work approaches and practices
C) is the view that employees in the host country know the best work approaches and
practices
D) gives a manager a much broader understanding of what it takes to manage in a
global environment
________ is defined as the failure to report to work.
A) Turnover
B) Tardiness
C) Absenteeism
D) Negligence
________ justice is the perceived fairness of the amount and allocation of rewards
among individuals.
A) Distributive
B) Restorative
C) Retributive
D) Procedural
Increased accountability of employees is typically caused by ________.
A) increased digitization
B) increased emphasis on organizational ethics
C) security threats to the organization
D) discrimination concerns
Mildred was persuaded by a fast-talking salesperson to carry an expensive brand of
yarns in her retail needlecraft shop. Seldom does a customer buy this brand, but on
those rare occasions Mildred tells herself she made the right decision. The yarns have
been sitting on the shelf for several months and she has yet to profit from them. Mildred
suffers from the ________.
A) immediate gratification bias
B) selective perception bias
C) confirmation bias
D) hindsight bias
The ________ method of performance appraisal allows the evaluator to rate employees
on an incremental scale.
A) behaviorally anchored rating scale
B) management by objective
C) graphic rating scale
D) multiperson comparison
Because so many items had disappeared from the office supplies storeroom,
management installed a surveillance camera to provide ________.
A) feedforward control
B) concurrent control
C) feedback control
D) evidence for prosecution
Technical skills include ________.
A) experience gained by experiments that are used in performing managerial tasks
B) job specific knowledge needed to proficiently perform work tasks
C) the ability to work well with individuals and groups
D) skills managers use to think and to conceptualize about abstract and complex
situations
Under what approach do organizations exhibit little environmental sensitivity, and
simply obey laws, rules and regulations?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
________ involves predicting which applicants will be successful if hired.
A) Selection
B) Recruitment
C) Orientation
D) Decruitment
________ are factors related to an employee's job and include the design of a person's
job, working conditions, and the physical work layout.
A) Task demands
B) Role demands
C) Interpersonal demands
D) Psychological demands
A matrix structure violates which important element of organizational design?
A) unity of command
B) span of control
C) chain of command
D) decentralization
Which of the following is considered to be the last stage of group development for
permanent work groups?
A) performing
B) norming
C) storming
D) adjourning
Which of the following is a characteristic found in spiritual organizations?
A) focus on team development, rather than individual development
B) profit-oriented outlook towards all organizational activities
C) tolerance toward mistakes and openness with customers and employees
D) emphasis on controlling emotions and feelings
Define decruitment and list the various decruitment options.
In a short essay, describe the different classifications of plans.
Describe matrix and project structures.
How do employees of an organization learn its culture? In a short essay, explain the
four primary methods and provide an example of each.
List the seven elements of the communication process and explain the process of
interpersonal communication.
